Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Medical Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Magnificent Maddy

Maddy has helped several times. She and the company are a pleasure to work with getting me sildenafil reorders 🙏🏼👍🏼. Many many Thanks to Maddy. Great help is super hard to find and it’s refreshing that there are still people that have Great Customer Service !

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering from them now for…

I’ve been ordering from them now for several years…And Brooklyn has always notified me when I needed a refill…she let me know that they had a special going on this month so I did another order…Thank you Brooklyn…

October 5, 2025
Unprompted review
Rated 4 out of 5 stars

My overall experience with Invigor…

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to correct the error with my address.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Invigor Medical gets it

Invigor Medical gets it. The sensitivity of medical case management and excellence in customer service. Gladys H is a rock star in both of these categories.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fast and efficient. Maddy was very attentive and took good care of my order answering all my questions about Trimix and others.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Maddy has been amazing!

Maddy has been amazing!! I have a crazy schedule but she makes time to get with me and get me straight!! I am so grateful for her so so much!! She is great at what she does and got me squared away! I SO APPRECIATE HER!! 🥰🤩

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Reliable Quality

This is by far the best service I’ve ever used. The team is incredibly helpful, always prompt, and the product itself is outstanding. Delivery has been reliable and on time, every single time. Truly a five-star experience.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

Maddy has been wonderful every time I've needed to reach out. I have gotten immediate satisfaction on whatever issue I am having. She is helpful, patient and pleasant. This is what customer service should be!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Today I interacted with Maddy

Today I interacted with Maddy. She made very easy to refill my prescription for sildenafil. I am a repeat customer with Invigor. The service I rec'd from Maddy today insures that I will continue to use Invigor.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Maddy was very helpful and made sure it…

Maddy was very helpful and made sure it was clear on which medication, Tirzepatide, that I was needing to be filled and what the price point was before placing the order.

August 27, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re happy to hear that Maddy was so helpful in making sure everything was clear with your medication and pricing before placing your order. Thank you for sharing your positive experience!

Invigor Medical Team

Rated 5 out of 5 stars

Maddy

Maddy was very helpful and courteous. Answered all my questions and placed order for me quickly Thank you

August 14, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re thrilled to hear that Maddy was helpful and courteous, and that she was able to answer all your questions and place your order quickly. Thank you for sharing your experience!

Invigor Medical Team

Rated 5 out of 5 stars

Mandy was extremely responsive and…

Mandy was extremely responsive and thorough. She made sure she answered all my questions and checked for understanding.

August 14, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re so glad to hear that Maddy was responsive and thorough, ensuring all your questions were answered. Thank you for sharing your positive experience with us!

Invigor Medical Team

Rated 5 out of 5 stars

Stronger Trimix Order

I requested another order of Trimix with a stronger formulation than the previous order. I was contacted by Maddy in short order and was very pleased with her professionalism in handling my request.

July 30, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback! We're happy to hear Maddy provided prompt and professional support with your Trimix order. Your satisfaction is our priority, and we appreciate you choosing us.
– Invigor Medical Team

Rated 1 out of 5 stars

Incomplete order, refused to make good on it

I spent a good deal of time placing an order with them because they were vague on delivery options to my rural locations where we experience thefts of parcels left unsecured. I made this VERY clear to their rep, and eventually informed them that I was buying and installing a locked parcel box ESPECIALLY for this Invigor delivery. I made this very clear to their rep, Brooklyn, in writing, before my purchase. Part of the delivery by UPS was delivered properly, but the second delivery two days later was left on the side of the county road,in plain view of strangers, and was stolen. They are now refusing to refund or replace, claiming it's my problem with UPS, but THEY are responsible for shipping problems, not me, and UPS won't take a complaint from me, only the sender. They just left me hanging; crappy, never do business with these people.

June 30, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for taking the time to share your feedback. We're truly sorry to hear about the delivery issue and the frustration it has caused. Please know we take concerns like this seriously and always aim to provide clear communication and support throughout the process.

While we understand the situation, it's important to note that there is a protocol all patients must follow for replacements to be considered, not just by Invigor Medical, but also by the pharmacy and the shipping courier. This process ensures that all parties involved have the necessary information to properly evaluate and resolve such claims.

We would be happy to further review this with you if you'd like to reconnect. Our goal is always to help our patients feel supported and cared for.

—Invigor Medical Team

Rated 5 out of 5 stars

Refills were followed through on by the company

Maddy was extremely helpful and got my script update done very professionally and efficiently. She was very sweet and understanding. I felt comfortable and taken care of. Thank you Maddy. Invigor found a keeper with hiring you.

June 20, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you so much for your kind words! We're thrilled to hear that Maddy provided such professional and compassionate support—your comfort and care are always our top priorities.
– Invigor Medical Team

Rated 5 out of 5 stars

Brooklyn needs a HUGE raise!

I dealt with Brooklyn and she made everything simple and easy. She did everything via text and I answered questions in my own timeframe. There was no 20min phone call. I just answered texts when I say they so it was like 0 time used.

June 19, 2025
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback! We’re so glad Brooklyn was able to make the process smooth and convenient for you through text communication.
– Invigor Medical Team

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