Invigor Medical Reviews 1,785

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and thoughtful approach, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting that the team is prompt, attentive, and dedicated to meeting individual health needs. However, some customers also mentioned issues with order processing and product delivery, with a few experiencing significant delays in receiving their shipments. There were also occasional concerns about product formulation changes and unexpected charges, which led to dissatisfaction for a small number of people.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Service

People report positive experiences with service. Customers frequently praise the kindness, thoughtfulness,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays, with... See more

Product

Reviewers highlight ambiguous aspects of the product. Some customers report positive experiences, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more

Rated 5 out of 5 stars

Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more

Rated 5 out of 5 stars

Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more

Rated 5 out of 5 stars

Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more

Company replied


Company details

  1. Medical Clinic

About Invigor Medical

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

angelo was very helpful

angelo was very helpful. great service

November 7, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words—we're thrilled to hear that Angelo provided you with great service!

Invigor Medical Team

Rated 5 out of 5 stars

Enzo was simply amazing

Enzo was simply amazing. Super efficient and fast to respond to all my questions, knew exactly what he was talking about, no second guessing. Super satisfied.

November 6, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience—it's wonderful to hear that Enzo provided such efficient and knowledgeable support!

Invigor Medical Team

Rated 5 out of 5 stars

Enzo from customer service was really helpful!

Enzo from customer service was really helpful in helping me with all my questions Thank you Enzo! Great job keep up the good work.

October 28, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re delighted to hear Enzo provided the assistance you needed—thank you for your kind words and encouragement!
Invigor Medical Team

Rated 5 out of 5 stars

The service was great

The service was great. Very quick and efficient. Delivery was quick too. And Enzo was a huge help! Thanks!

October 22, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re thrilled to hear you had a positive experience with our service and that Enzo was able to assist—thank you for sharing!
Invigor Medical Team

Rated 5 out of 5 stars

Enzo was a great help

Enzo was a great help. Quick and useful responses.

October 18, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re so glad to hear Enzo provided quick and helpful support—thank you for your feedback!
Invigor Medical Team

Rated 5 out of 5 stars

Very helpful

Very helpful, walked me through the confusing steps to reset password. Thanks again

October 2, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We're so glad to hear that you received the help you needed to reset your password smoothly—thank you for sharing!
Invigor Medical Team

Rated 1 out of 5 stars

Disappointed after Having been a customer for years and…

Having been a customer for years and repeat purchaser, I was shocked about how dismissive the company was when they did NOT deliver the order I paid for. I ordered 2 products and paid for them separately. One product arrived in about 2 weeks. The other was shown as processing for nearly a month. After the 2nd month they claimed it was delivered with the first package. It was NOT. I went back and for with them explaining that I did not recieve the product and just wanted them to send the replacement. Instead I was told that they would not send a replacement or refund my money. Moreover, that I could file a police report. I have since disputed the charge with my bank and will be getting the refund that way. Also they have now lost a long time repeat customer. Maybe you should consider better service when your company did not fulfill its obligations. You refuse to make your mistake right and keep an approx $300 order but will lose that via the CC company and I will never work with this company again. And that was approx $2000 per year of orders. I guess it was worth it!

September 19, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We apologize for the frustration and inconvenience caused, and we are sorry to lose you as a long-time customer. Please keep in mind that the pharmacies we work with do have a policy that allows patients to report any issues or missing items within 72 hours of delivery. Since this matter was brought to our attention well past the pharmacy's timeframe they are unable to replace your order directly.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I was fortunate enough to have Angelo assist me with questions I had regarding an order. Not only was he timely, he made sure I had all the information I needed to where every matter was covered and all my questions were answered. I appreciate his efforts in helping me. Need more like him. Great asset to your team.

September 12, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words; we’re thrilled to hear that Angelo provided you with such excellent support!

Invigor Medical Team

Rated 1 out of 5 stars

Will not order again

I ordered 12 week supply in June at a reduced rate through Groupon. It finally arrived at the very end of August. In June I received a package with alcohol wipes and syringes only. Filed an incident claim and it took months to finally receive. I will be reordering locally from now on.

August 30, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We apologize for the delay and inconvenience you experienced. We appreciate your patience and are sorry to hear that the process did not meet your expectations.

Invigor Medical Team

Rated 5 out of 5 stars

Enzo was very helpful with answering…

Enzo was very helpful with answering all of my inquiries

September 3, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience! We're glad to hear that Enzo was able to assist you with all of your inquiries.

Invigor Medical Team

Rated 5 out of 5 stars

Always great service from Invigor

Always great service from Invigor. Enzo was great to work with and answered all my questions promptly. Highly recommend this company and Enzo!!

September 2, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words and recommendation! We're thrilled to hear that Enzo provided you with excellent service.

Invigor Medical Team

Rated 1 out of 5 stars

I bought a Groupon to help with starter…

I bought a Groupon to help with starter costs, but when attempting to place Invigor order, the amount did not change plus there were added drug costs that were supposed to be included in the price. Was able to cancel the Groupon, thankfully, without proceeding with Invigor. Very confusing. Can see where someone could be mislead by it.
I would add that Groupon took care of me immediately, and confirmed it with me by email. Very helpful.
Will continue to use Groupon!!!

August 31, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re sorry to hear about the confusion with your Groupon offer and appreciate your feedback. We will review the issue to improve our process.

Invigor Medical Team

Rated 5 out of 5 stars

Enzo

Enzo assisted me and was very helpful and answered all of my questions in a timely manner. :-)

August 30, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re glad to hear Enzo was able to assist you and provide timely answers to your questions!

Invigor Medical Team

Rated 5 out of 5 stars

Enzo was a great help

Enzo was a great help. He was very professional and very helpful

August 29, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for sharing your experience! We’re happy to hear that Enzo provided professional and helpful service.

Invigor Medical Team

Rated 5 out of 5 stars

I needed help

I needed help trying to update my phone number and then log into my account. I contacted online support and was promptly replied to by Enzo.
Enzo was amazing as customer support. Went above and beyond to help me out very quickly. And was so nice in the process. Enzo is a very nice person and I if I need future assistance hopefully I will get Enzo again.

August 27, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your kind words! We're glad to hear that Enzo went above and beyond to assist you, and we’ll be sure to share your feedback with him.

Invigor Medical Team

Rated 5 out of 5 stars

The customer service given to me by Enzo

The customer service given to me by Enzo was amazing. I had some issues with an order. He was able to resolve everything in a precise, professional manner. He kept me informed every step along the way and followed up with each and every question I had. All I can say is if you have any kind of issue, ASK FOR ENZO!

August 26, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your glowing review! We're delighted to hear that Enzo provided such excellent support and kept you well-informed throughout the process.

Invigor Medical Team

Rated 5 out of 5 stars

To many bots but CS is on point TY ENZO

I don’t like how many bots I had to go through before reaching an agent .. however the agent was very helpful and quick in getting my account back to where it should be and resolved all my issues
Thank you ENZO

August 26, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

Thank you for your feedback and patience. We're glad to hear that Enzo was able to resolve your issues promptly and effectively.

Invigor Medical Team

Rated 5 out of 5 stars

Enzo quickly confirmed account questions

I began my journey with Invigor last week and so far things have been great. Enzo helped me in a chat to see why my account wasn’t reflecting some updates. Quickly answered me and assured me things were going in the right direction.

August 26, 2024
Unprompted review
Invigor Medical logo

Reply from Invigor Medical

We’re thrilled to hear that Enzo was able to assist you promptly and provide reassurance on your journey with us.

Invigor Medical Team

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