My overall experience with Invigor Medical has been decent. Maddy is the person that made it better. She is very helpful. She answered all my questions, addressed my concerns, and worked diligently to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brooklyn does a fantastic job proactively reaching out at time when it's most convenient, and when supplies are low. She turns a resupply chore on my list into a task that's done before I know it. I c... See more
Always 5 stars. Invigor treats its customers/clients like no other company. They know customer service. I have had the pleasure of working with Brooklyn for nearly 2 years. Shes like a trusted friend... See more
Everyone as Invigor has been so helpful and insightful and providing me the attention and care as a patient to meet my health needs. Specifically, Brooklyn has been the best at making sure all my need... See more
Company replied
Company details
About Invigor Medical
Written by the company
Online wellness services for men and women. We help Men and Women Look, Feel, and Perform better!
Contact info
1030 N Center Pkwy, 99336, Kennewick, United States
- 888-966-4854
- support@invigormedical.com
- invigormedical.com
4.4
Excellent
2K reviews
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angelo offered quick and responsive…
Angelo offered quick and responsive help. I needed to change the shipping address on an order already placed. Great customer service!
May 7, 2024
Unprompted review
Reply from Invigor Medical
Thank you for your feedback—it’s great to hear that Angelo was quick and responsive in helping you change your shipping address. We appreciate your kind words!
Best regards,
Invigor Medical Team
Angelo was most helpful ..
May 6, 2024
Unprompted review
Reply from Invigor Medical
Thank you for your feedback—it's wonderful to hear that Angelo was so helpful during your experience with us.
Best regards,
Invigor Medical Team
Fantastic Customer Service ⭐️
Katie S. was amazing to work with. She went the extra mile to help me get restarted with no issues. The process was seamless and I look forward to getting back on track.
May 2, 2024
Unprompted review
Reply from Invigor Medical
Thank you for your feedback—it’s fantastic to hear that Katie S. went the extra mile to ensure a seamless process for you. We're glad to have her on our team!
Best regards,
Invigor Medical Team
Enzo was very quick to get answers to…
Enzo was very quick to get answers to my questions. Super helpful!
May 2, 2024
Unprompted review
Reply from Invigor Medical
Thank you for your feedback—it's great to hear that Enzo was quick to get you the answers you needed and that you found his help valuable!
Best regards,
Invigor Medical Team
They have helped me with my erectile…
They have helped me with my erectile problem. Thanks Invigor
April 30, 2024
Unprompted review
Reply from Invigor Medical
Thank you for sharing your experience—it's great to hear that we could help you with this issue. We're here for you!
Best regards,
Invigor Medical Team
Inflated Prices/Inflated delivery schedule
I am not sure what is going on with this company. When I first ordered with them they were able to deliver within 8 days, at a very competitive price. ex: One vial of meds for approx. 170.00. Now the price AND order time have doubled with no compensation for the customer? Who's running this outfit Martin Shkreli, infamous life saving price gouger?! Then I called in and asked for consideration and spoke to someone selling the company line. Come on Invigor. What kind of backward operation are you running. I researched and was able to find Invigor. I plan on researching this med again and I promise you I'll get results.
P.S. Invigor responded to my review as one can see. As usual they responded with corporate double speak which promotes the idea that they are responsive to customers by pointing them at customer service. I have already spoken to customer service and they toe the company line with not one single deviation. They make it impossible to continue nor even desire to be a customer. When I find the better value I'll be sure to post it here and anywhere that they are selling their grossly inflated goods.
April 9, 2024
Unprompted review
Reply from Invigor Medical
We appreciate your feedback and understand your frustration with the recent changes in our pricing and order processing times. We strive to offer high-quality service, and we apologize if we've fallen short of your expectations.Feel free reach out to our customer service team, and we'll do our best to address your concerns.
Invigor Medical Team.
Weekend questions
Everyone has been great through the ordering process with a quick turnaround time and delivery. Camille was particularly helpful over the weekend with instant answers. Overall a topnotch experience!
April 20, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear that you had a topnotch experience with our team and that Camille was particularly helpful during the weekend—thank you for sharing your positive feedback!
Invigor Medical Team.
Above and Beyond
Camille was very helpful. I supplement when I need and as a busy professional, the reminder about my next subscription renewal date, in the confirmation email, was above and beyond, allowing me to immediately adjust for the two month schedule that I need!
April 15, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear that Camille provided you with helpful assistance, and we're glad our reminder about your next subscription renewal date was beneficial to you! Invigor Medical Team.
Awesome!
I reached out today with additional question and Enzo was very quick and efficient with answering my questions and putting my mind at ease! I appreciate his efforts to help get me taken care of!
April 13, 2024
Unprompted review
Reply from Invigor Medical
We're delighted to hear that Enzo provided you with quick and efficient assistance, and we're grateful for your feedback!
Invigor Medical Team.
Inquiry
I was curious when my order would arrive and Jane was very helpful informing me of an estimated time frame and explained when I would be sent the tracking number. Thanks Jane.
April 10, 2024
Unprompted review
Reply from Invigor Medical
We're delighted to hear that Jane provided you with helpful assistance and clarified the estimated time frame for your order; thank you for sharing your positive experience with us! Invigor Medical Team.
Reply from Invigor Medical
We're delighted to hear that Enzo provided you with quick and direct assistance; thank you for sharing your positive experience with us! Invigor Medical Team.
Jess’s answered my questions very quickly…
Jess’s answered my questions very quickly.
April 3, 2024
Unprompted review
Reply from Invigor Medical
We're glad to hear that Jess was able to promptly answer your questions; thank you for sharing your positive experience with us! Invigor Medical Team.
Enzo was very helpful
Enzo was very helpful, and attentive to my needs! He confirmed everything which made me feel very comfortable that he understood why I was calling. Thank you!
April 3, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear about your positive experience with Enzo; ensuring our patients feel understood and comfortable is our top priority!
Invigor Medical Team.
Jessa responded right away on my chat !
Jessa responded right away on my chat !
She did a great job and sounded polite in her responses. I was able to adjust my subscriptions as I am in a Financial bind currently.
Thank you
March 29, 2024
Unprompted review
Reply from Invigor Medical
We're glad to hear that Jessa provided prompt and polite assistance, and we appreciate your feedback; please don't hesitate to reach out if you need further assistance. Invigor Medical Team.
Jane replied very quickly and answered…
Jane replied very quickly and answered my question to my satisfaction.
March 29, 2024
Unprompted review
Reply from Invigor Medical
We're delighted to hear that Jane provided you with prompt and satisfactory assistance; thank you for sharing your positive experience with us. Invigor Medical Team.
Knowledgeable & Quick to Respond
Jessa was knowledgeable and quick to respond. She was able to resolve the issue I created for myself in record time. I am looking forward to doing business with this company.
March 29, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear about your positive experience with Jessa and our team; looking forward to serving you again in the future! Invigor Medical Team.
Jessa provided great customer service…
Jessa provided great customer service to me today. She had great response time and was very informative. It’s nice to know qualified people are on the other end of the chat. Can’t wait to get my meds! Thanks Jessa!
March 25, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear about your positive experience with Jessa and our customer service team; ensuring informative and timely assistance is our priority. Looking forward to serving you further! Invigor Medical Team.
Camille was extremely helpful!
March 23, 2024
Unprompted review
Reply from Invigor Medical
We're delighted to hear that Camille provided you with extremely helpful assistance! Thank you for sharing your experience with us. Invigor Medical Team.
Helped me out and was extremely kind
Helped me out and was extremely kind. Thank you Robbie. I also would like to say my entire experience has been great thus far. I am looking forward to working with you all until I reach my goals and go into maintenance thank you Invigor Medical and Robbie!
March 22, 2024
Unprompted review
Reply from Invigor Medical
We're thrilled to hear that Robbie provided you with extremely kind assistance, and we're glad to know that your entire experience with us has been great so far. Thank you for your feedback and for choosing Invigor Medical! Invigor Medical Team.
Thank you, Jane
Jane was very helpful and answered my questions about the dosage. She even provided me with a schedule that is very helpful. Thank you, Jane.
March 20, 2024
Unprompted review
Reply from Invigor Medical
We're delighted to hear that Jane provided you with helpful assistance and a clear dosage schedule; thank you for sharing your positive experience with us. Invigor Medical Team.
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