Invitation Homes Reviews 

IH assigned Brian Simpson from Statewide Plumbing to fix the toilet issues in my house. Brian was knowledgeable, efficient, and very personable. I recommend his services.

I have been dealing with an active water leak in my bedroom that started in the corner near the window and has now spread toward my closet. I had to move my clothes because my personal belongings were getting damaged. Invitation Homes has come three different times to address the issue, but each visit only involved briefly looking at the wall and attempting to dry the water from the rug. I was told they are waiting for a proposal.

Today I was informed that the earliest available appointment is April 3, which means waiting 12 more days just for someone to come look at the walls again. This is unacceptable given the severity of the situation. The entire wall needs to be opened to address what appears to be a leaking pipe. The carpet and padding need to be removed and replaced, and the water on the floor needs to be properly extracted. There is now a strong odor developing in the room.

The walls, window seal, window blinds, and window screen are also damaged and need replacement. Last night, water even started dripping from the ceiling lights and vents, which forced me to move my bed all the way to the door just to avoid getting wet while sleeping.

This situation has made my bedroom unsafe and unlivable, and I am extremely disappointed with the delay in repairs and lack of urgency shown so far.

I moved from DE to AZ and faced many issues trying to secure an apartment. I came across Invitation Homes and was a little hesitant because of all the mixed reviews. I downloaded the app found a house I was interested in and scheduled a virtual tour via the app. The day I scheduled the tour I was able to see the entire house and decided this is the one I wanted to rent. I submitted my application and the very next day or 2 I was approved. I was able to move in the following week once all my paperwork was submitted.

Jeremy Easterwood was so patient and kind and answered every question we had. If email isn’t your thing, you can always call. I’d prefer to have a paper trail so I was perfectly OK with emailing back-and-forth. I wasn’t not ok with the customer service from Angel Hileman, she was extremely dismissive and unhelpful. I asked her for help in October 2025 followed up twice via email and finally got a response from her in Feb 2026. She sucks bro.

My only con of this company is the hidden fees. On the app I thought it was paying $1880 for the home but an actuality I’m paying about $2100 a month. I’m blessed to be able to afford it, but be aware of the nickel and dimes fees you’ll come access. My advice, it’s best to look at places $300-$400 less than what you’re comfortable with.

As far as house repairs, we have a great repair man John Brown. He’s been a gem from day one and fixed any request we had almost immediately; and nothing needs to be fixed again, he completes the job correctly every time.

Overall I give them a 4 out of 5 just because of those fees, but other than that I’m pleased with my experience with Invitation homes!

⚠️ Warning: Hidden Fees, Poor Maintenance, and Predatory Practices

Where do I even begin…

From the start, there was a lack of transparency. I was never informed about additional monthly charges like the “smart home” fee ($30 to $45), mandatory pool service, or lawn maintenance tied to their vendors. These costs added up quickly and were never clearly disclosed at lease signing.

The pool, one of the main reasons I chose this home, was a constant disappointment. The vendor provided inconsistent, poor service. The water was often green or unusable, especially during holidays or planned events. Eventually, we stopped using the pool altogether.

The property itself was poorly maintained. The lawn was always dead due to faulty irrigation, and repairs were rarely handled properly. Pool screens were never replaced after storm damage. We paid out of pocket season after season. It felt like the company cut corners at every opportunity.

Communication was another major issue. At one point, they failed to update my email, and I never received HOA notices. This resulted in multiple violations and a threatening compliance letter on my door months later, during a time when my mother was critically ill. Despite six years of on time payments and being a responsible tenant, there was zero compassion or accountability.

We were repeatedly cited for issues that existed before move in, like grease stains on the driveway, and I was forced to pay for power washing multiple times. They also changed cable and internet services mid lease and attempted to charge extra, forcing me to negotiate just to maintain a fair rent.

Maintenance concerns like mold from a leaking skylight were ongoing, yet reporting issues felt risky because it often led to additional charges. Even basic upkeep, like air filters, was not supported.

When it came time to move out, I spent over $1,000 meeting hidden lease requirements, only to still be charged an additional $459 from my deposit for items I was not responsible for, including an old pool fence and a lock I did not change.

They even offered a small rent reduction to keep me as a tenant, but by then, the stress and constant nickel and diming made it clear it was not worth staying.

This was, without question, the worst rental experience I have ever had. If you are on a fixed budget or value transparency and fairness, I strongly recommend you look elsewhere.

An incredibly lackluster rental company, their maintenance contractors were the only professional part about it. There’s definitely better options out there. Customer service is difficult, home office in CLT is less than helpful, and the fees are incredibly goofy. We had to pay $15 a month for air filters that showed up at the end of the quarter. Paying $45 total for their preferred company’s air filters is shameful. And they still auto drafted me a month after we moved out for that fee.

ProCare maintenance tech resolved our issue quickly and explained the issue. Appreciate the service!

Slow to respond to ANYthing except when collecting fees and rent. Often got notices warning us of being evicted even when rent wasn't due yet. Water damage from leak in ceiling? Don't care. Fence broken by storm? Don't care. Junk fees? We've recently received our settlement payment from IH for junk fees and illegal practices.

Great Tech very knowledgable and speed my issue with both of my toilets where completed in an efficient manner. All of my concerns were addressed Dinerro was great!

I’ve had a really great experience with Invitation Homes, since 2023. From the start, the leasing process was smooth and easy to navigate, and everything was clearly communicated.

What really stands out is the maintenance team—they’ve been prompt, professional, and thorough every time I’ve submitted a request. Issues are addressed quickly, and the work is done right the first time, which gives me a lot of peace of mind.

The staff has also been friendly and helpful whenever I’ve had questions. It’s clear they care about their residents and work hard to provide a positive experience.

Overall, I’ve been very happy living in an Invitation Homes property and would definitely recommend them to others looking for a reliable and responsive rental company.

The technician was timely, communicated clearly, and explains everything he did. When extra work was required that he couldn't do, he arranged it to be done.

Renting from Invitation Homes has been an absolute nightmare and the worst rental experience I’ve ever had.
I moved into my home on February 11th, and during my walkthrough inspection I immediately discovered that the mini-split unit in the living room did not work. A repair ticket was created right away. Since then, two different HVAC companies have been sent out, and parts have been ordered and installed four separate times. The unit still does not work.Instead of replacing the clearly defective unit, Invitation Homes continues to approve more parts to “try” fixing it, dragging this issue out for weeks. Meanwhile, I’m paying extremely high rent for a home that doesn’t even have functioning air conditioning in the main living area. This should have been fixed before I ever moved in. It’s obvious the unit was already broken, yet the property was still turned over to a new tenant. Now I’m stuck waiting on approvals for more parts while continuing to miss work just to be present for repair appointments that lead nowhere. What’s even more concerning is that I’ve spoken with other tenants who have had the exact same issue with their AC units and were forced to go without air conditioning for over a month during the summer.
Invitation Homes clearly prioritizes cutting costs over taking care of their tenants or properly maintaining their properties. If you’re considering renting from Invitation Homes, think twice. There are far more professional property management companies out there that actually take responsibility for maintaining their homes and treating tenants fairly.

He was wonderful and friendly. Got us taken care of quickly as well!

Our technician, Miguel Morales was very professional and took care of the concerns he could fix. Very professional! I will request him the next time I need work done.

### Trustpilot Review

**Dwight** from Invitation Homes Maintenance was punctual, arriving a few minutes early for the 8:00 AM appointment. He greeted me politely, conducted a thorough survey of the yard, and carefully checked multiple irrigation zones to ensure everything was working correctly. At the end of the visit he clearly explained what he had done and even scheduled a follow-up with an irrigation company to investigate a possible leak in the front sprinkler. Professional, efficient, and attentive — **highly recommend**. Invitation Homes cares about it's residents! Thats why I have lived here for 10 years!!

Anytime we have any maintenance issues that needs to be taken care of Invitation Homes comes immediately and gets it fixed. Much appreciated.

My husband and I have been living in our Invitation Homes rental for 7 years now. It's beautiful home, and we really do love living in it, the neighborhood and our neighbors. It seems they have the best homes for leasing. I would have given 5 stars, but, when it comes to maintenance, sometimes they have been just a little slow in taking care of our requests. But thankfully, when the maintenance staff repair representative does come, no matter which one, is always on point, thorough and up to the job. Thank you!

Easy scheduling, friendly techs, quick job done right! I have lived in an Invitation home for 9 years, and their response to work orders, is very quick and friendly and efficient. My mom got out of the hospital yesterday, and they already came and installed grip bars for shower/tub, and at the toilet today. It has been a hard couple of weeks and they made it effortless. They arrived on time, communicated a lot, did a great job as far as I can tell

I would never ever recommend renting from IH. Ever since they rented the home next to me it has been nothing but issues. IH refuses to fix property damage to my property by the renters dog. Emotional support dog came charging my fence to get to my tiny baby. I thought emotional support dogs are calm, not this pit. I have contacted IH on several occasions and they tell me to file on my insurance. My insurance is not responsible for damages due to neighbors. They get their bushes trimmed and proceed to put trimmings on my property. I call the landscape company and told them they illegally dumped on my property. They were out in an hour to get the clippings. Should have called the law at that point but I didn’t. Renters Beware of IH unlawful practices and if the house next to you is an IH protect your property.

Roberson was the guy ! He was quick and professional. Fixed all matters in less than 30 mins

Roberson was very helpfu, respectful and got the job done! We appreciate his hard work