Invity Reviews 8

fake website scaming now cash withdrawal all are fake full website is very very bad

I first came across Invity’s skincare about 8 months ago and I am absolutely pleased with the fast and long-term results. I have extremely sensitive skin (rosacea, eczema, hives, you name it) and am careful with the products I use as anti-ageing skincare can often be too harsh for me. However, my skin reacts well to their formulations, and I have noticed significant improvement to the texture and appearance of my skin. The products that I absolutely, absolutely cannot live without and have recommended many of my friends are their sheet mask and moisturiser. My skin has never looked and felt healthier.

Of course, with the prices tagged to their products, I had to look into their ingredients to justify the price I am paying. Their focus on clean science driven by results struck a cord with me. With the ingredients and research that went behind their products, I find the prices very reasonable.

My orders have always arrived quickly and the products are properly packaged (no leakage…). I must command them on the improvement in their customer service - fast, professional and empathetic (very important to me) with their responses. Their customer support took the intiative to keep me updated on my enquiries and I appreciated that.

I had experience with a “graveyard” of skincare that disappointed me. Thus, I thought of sharing my experience with Invity’s skincare and hope that it is helpful for those who struggle with atopic dermatitis.

I complained when I was given poor service and I will thank them for keeping there word by refunding me.
I would like to thank Alex for this and hopefully the changes made will help all customers
I wish you and the Invity all the best for the future
Les Bailey

Hello everyone,

I will be transparent here - I am actually an employee of Invity but for months we could not respond to any of the reviews here as Trustpilot has gotten our domain wrong, and we received no reply via support. As such, out of last resort, I have decided to post here instead.

The purpose of my post is to clarify on a few things.

1. Firstly - we sincerely, sincerely apologize for the poor experience encountered by some of our customers. It was never our intent to break a promise nor offer bad service. That said, while it is inexcusable for even a single customer to experience bad service, we have served thousands of happy customers and continue to strive for improvement. All these reviews are learning points for us, we thank everyone for the feedback, and we have taken them on board to continually improve upon our processes, transparency, and service.

2. Secondly, we simply expanded too fast due to high demand and faced challenges with logistics, customs and duties for the UK (and previously the US). We now have a warehouse in the US, Australia and Singapore, and orders are flowing smoothly. For the UK and the EU, we have plans within the next two months to launch warehouses locally to better serve our customers.

3. For the UK and EU customers, to be honest, our shipping policy page has always stated that customs and duties may apply and these are typically borne by customers. However, we understand why that could be missed by customers and thus we offered to cover the customs and duties out of goodwill for some of our precious customers, like Les. However, we faced communication issues with our shipping partner and there was a little back and forth which dragged on. Although we had finally made the full refund, we failed in offering faster updates to Les and regrettably caused significant anguish. We feel terrible about it and apart from making a refund on the duties Les paid, we have also offered a substantial discount for future purchases. We failed Les on the duties refund and it is a lesson learnt and thus we have kickstarted the process (and almost finalizing) of having local warehouses in the UK and the EU. We have also since updated our shipping policy page for better clarity. Once we have our warehouses up and running in the UK and the EU, we will update the shipping policy page again.

We assure you, we have learnt from our mistakes and will continually strive to do better.

Our sincerest apologies to everyone.

I had ordered the wrinkle filler for my daughters upcoming wedding. Upon ordering it through the website, I realized I forgot to put in the 10% discount code. I promptly contacted the company and asked if they could apply the discount. Two days later they automatically canceled my order. Now time was at the essence due to my daughter’s wedding, and $6.80 discount was not a big deal, but I thought I would ask. When I saw that I had lost two days and that my order was canceled. I inquired as to why they canceled without contacting me and asking me if I wanted it canceled or if I wanted to proceed with the order, despite the fact that they could not give me the discount . I did not use profanity and was not rude. In fact, I went ahead and reprocessed my order. Now today I receive an email from them stating that they thought the $6.80 was a big deal and therefore they canceled my order and because I had written them about this, they decided to cancel my second order as well! I’ve never experienced such poor customer service. Mia took it upon herself to make the company decision regarding whether to process my order. Very poor communication. Maybe this company is young and inexperienced? Customer service is key to a successful business. Very disappointing…but it’s their loss. I see the review below so I am thankful I saved the $65+ for a product that apparently doesn’t work.