Funds Received but Not Credited
I transferred the required ETH from my wallet as usual. My wallet has smart contracting enabled, which sometimes sends transactions through contracts to reduce fees. In the payment window it says “we don’t accept internal payments,” which is quite confusing for someone who simply uses crypto to pay with it.
The funds were successfully sent and arrived in their wallet in the correct currency. However, because the transaction was categorized as an “internal transaction” (which is still a normal transfer from my wallet, only routed through a contract), they refuse to credit my balance or refund the payment.
In other words, they have received the money in their wallet but are keeping it because it wasn’t sent in the exact way they prefer. It’s illegal to keep someone’s funds under these circumstances, especially when the payment clearly arrived