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Established in 2024, io Electrics aspires to be a top UK online Electrical Wholesaler. Through strategic partnerships with renowned distributors and manufacturers, we have curated a broad selection of high-calibre electrical products perfect for everyone. We are exclusively online as this allows us to offer you all the cost savings by eliminating the need for physical showrooms or trade counters. Our objective is to provide customers with the best possible price regardless of background or industry. Whether you're a DIY Enthusiast, a Full Qualified Electrician, or a Nationwide Organisation, we prioritise reliable supply. Our inventory is carefully selected to meet all your needs, providing the tools you require for successful projects. We are committed to providing exceptional service and support to all our customers. We believe in building lasting relationships with our customers, and we're dedicated to helping you succeed in all your electrical endeavours.
United Kingdom
Easy to order & very quick delivery. Will use again with no problem.
Reply from Io Electrics Limited
Thank you for your kind review. We are really pleased to hear that you found the ordering process straightforward and that your delivery arrived quickly.
We appreciate your support and look forward to serving you again in the future.
OK, so I had never used this company before, I placed my order on 30th Dec and chose "Express Delivery" paying £4.99 for the service...I didn't expect to see my order until early new year because of the festivities, and they were not displaying opening times on their website for the Xmas period.
After hearing nothing of my order by the 6th Jan (not even an order confirmation) I messaged customer services, you can only email them, they don't have a phone number, I promptly got a reply apologising and saying they could not give me a tracking number and the item would be delivered on 12th, on the 14th I messaged again to say it hadn't been delivered, again they replied the same day saying they could not supply tracking but it would be delivered the next day and they re-funded my £4.99 delivery fee, it was finally delivered on the 17th Jan, and came directly from the manufacturer with Royal Mail 24 tracked delivery.... and the label showed it was only posted on 16th Jan... So the reason they couldn't give me any tracking info was it hadn't even been sent yet and they were re-selling items they do not stock and had no control over the postage or delivery, so although their customer service agent replied promptly and refunded my postage he lied to me about the items true delivery status.
Reply from Io Electrics Limited
Thank you for taking the time to leave such a detailed review, and for recognising that we responded to your emails promptly. We’re sorry for the delay and completely understand how frustrating this must have been, particularly after choosing Express Delivery.
We’d like to reassure you that our customer service team did not intentionally provide incorrect information. At the time of your emails, the order was with the manufacturer and tracking details are only issued once the item is physically dispatched. The delivery estimates we provided were based on the information available to us at that point.
That said, we fully accept that the timescales given were too optimistic and that our communication could have been clearer. As soon as it became clear the express service could not be met, your delivery charge was refunded in full.
Thank you again for your feedback, which is helping us improve transparency around dispatch and delivery going forward.
Reply from Io Electrics Limited
Thank you so much for your kind words! We’re thrilled you’re happy with the product and our delivery service.
Great customer service for our order. Information was clear and despatch information updated well. Item arrived on time and we are very happy with it.
all arrived on time and in good order
a great aircon unit that is doing a great job so far
Item not received - delivery photo shows wrong address.
Still waiting for delivery.
Recovered from neighbour.
No problem with seller, but courier delivered to incorrect address.
Reply from Io Electrics Limited
Thank you for your review. We’re sorry to hear about the courier’s mistake but glad you were able to recover your order. We appreciate your patience and understanding, and we’ll continue working with our delivery partners to improve service.
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