All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And... See more
Company replied
I've been an IOLLA customer for 8 years now and I wouldn't consider buying glasses elsewhere. I'm really happy with the quality, range, and design, the staff are always excellent and incredibly help... See more
Company replied
Great customer service within the shop - friendly, approachable and efficient. The whole process was seamless with my glasses arriving in the stated time. They fit perfectly and I love the style. Than... See more
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very informative staff
Very informative staff, quick turnaround (even though my glasses were delayed) kept updated with no surprises
June 25, 2026
Ethical & local
I love an honest company and straightforward service! And they’re Scottish, no less.
June 25, 2026
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Gillian! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
The staff were very helpfull
The staff were very helpfull, the price was better than anywhere else.
June 24, 2026
Reply from IOLLA
Hey Christine, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Disappointed
Long wait times were very disappointing, prices are not competitive and frames are not worth the extra effort needed to browse their stores after the opticians
June 24, 2026
Reply from IOLLA
Hi Rebecca, we’ve looked into your order and we can see that it did take our full maximum delivery timescale of 12 working days. We usually hope to deliver our orders faster than our full delivery time but unfortunately in this case I can see the hand-dipped prescription gradient tint lenses took longer to perfect than we’d have liked. Our customer support team have reached out by email to learn more, and see if we can do anything to turn this around for you.
Very happy customer
Fabulous service they tracked down a frame that is no longer for sale for me and sent me my new glasses by post
June 24, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Brilliant
Brilliant, friendly service from the team at the Bruntsfield store in Edinburgh. Needed new glasses quickly and they delivered brilliantly. Would definitely recommend.
June 23, 2026
Unprompted review
Reply from IOLLA
Hey Hazel, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I love Iolla glasses!
I love Iolla glasses!
I have a small face and find it difficult to get nice specs at a reasonable price but not any more. I mentioned to the sales chap (Richmond store) that I had a small face and he produced a box full of different beautiful frames. I am now the proud owner of two pairs of specs that cost £85 each.
June 2, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Judy! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA
Hey David, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
One telephone call and I had ordered my…
One telephone call and I had ordered my vari focal sunglasses. As a previous customer with my prescription still in date it was just a matter of choosing a new frame.
June 23, 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Eilish! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Always brilliant service
Always brilliant service. Went in for one pair, loved so many I’ve ended up with 2 and a sunglasses.
June 23, 2026
Reply from IOLLA
Hey Gillian, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
The perfect mix of product and staff.
This was my first experience visiting IOLLA . The moment I walked through the door of the Glasgow city centre store. I got the impression I had found the right place to purchase my new glasses. A beautiful female employee explained the process involved in purchasing my glasses and showed me several frame options before letting me browse the rest of the store . After selecting the frame i liked the most ,I noticed that the young lady was with another customer. I spoke to Lewis who was extremely helpful, continued to assist in my purchase. After my order for varifocals . I returned to the store less than two weeks later to collect them . I can’t praise the staff highly enough for their knowledge and friendliness. IOLLA will be mine and my families provider for eye care in the furniture. 😁
June 10, 2026
Reply from IOLLA
Hey Helen, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Really helpful
Really helpful, patient staff. Glasses were delivered in good time and have worked a treat! Quality so far is good, and I appreciate the cleaning cloth and case.
June 23, 2026
Reply from IOLLA
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great experience
Lewis was a great help. Despite me being very indecisive, he was very helpful and patient!
After care service also excellent.
June 23, 2026
Reply from IOLLA
Wow, this is so fantastic to hear Mary! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Loved the selection of frames
Loved the selection of frames. Plus pricing clearly visible, hence no hidden costs.
Very personable consultation and prompt delivery.
June 22, 2026
Reply from IOLLA
Hey Seema, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
A good experienceI
I found the staff very friendly and helpful. the service quick and efficient and the glasses great and at a good price.
Andrew
June 8, 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Andrew! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.