IOLLA Reviews 

2,501
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for offering helpful advice without being pushy and taking plenty of time during fittings. Consumers truly love the wide selection of modern, stylish frames and appreciate that professional lens thinning is included at a remarkably fair price. People note that the stores feel welcoming, and communication regarding product availability is always clear and prompt. Some reviewers were not happy with unexpected delivery delays and long wait times experienced at certain branches. A few people also mentioned frustrating issues with receiving faulty items or incorrect prescriptions that required extra care.

What people talk about most

Product

Customers had positive experiences with product, praising the wide selection of stylish frames and affordable... See more

Staff

Users describe positive interactions with staff, highlighting how brilliant, knowledgeable, and super helpful... See more

Service

Consumers find service to be positive, highlighting helpful and friendly staff who provide excellent advice... See more

Quality

Reviewers mention positive feedback about quality, praising the sturdy construction, great designs, and fair... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the affordable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visit to Glasgow store was a warm amd welcoming experience. Beautiful store well layed out and so easy to find beautiful frames from their extensive range . Within minutes I was guided by staf... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the whole experience of buying prescriptions sunglasses from IOLLA. The assistant in the Bruntsfield store in Edinburgh gave great advice and took her time over the fitting for the v... See more

Company replied

Rated 5 out of 5 stars

Great visit to choose new glasses at Cambridge store. Staff were very helpful and friendly and gave advice without being pushy. I’m not the most decisive when making a choice of frames but staff membe... See more

Company replied

Rated 5 out of 5 stars

Happy with my glasses which were high prescription, thin lenses, varifocals. much cheaper than my usual places (Boots or Specsavers). The girl who did my eyemeasuring seemed very competent and friendl... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,501)

1,343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great service

Always a great service when purchasing new glasses and a great price. Even provided a quick on the spot repair to an old pair of sunglasses whilst in the store bringing them back to new.

July 30, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, very quick and uncomplicated..especially as I live in France, with all the delivery hurdles after Brexit!!!

July 29, 2026
Rated 5 out of 5 stars

Attended Cambridge store.

Attended Cambridge store.
Staff - very helpful. One particular member of staff - Eunice very helpful indeed.
Excellent choice in frames.
Bought pair of distance and reading glasses.
Would like frames to come in all the colours please - particularly the olive.
Will definitely return and highly recommend.

July 29, 2026
Rated 5 out of 5 stars

I’ve now bought my third pair of…

I’ve now bought my third pair of glasses from IOLLA and have been really impressed every time. The quality, design and value for money are excellent, and the whole process from choosing the frames through to collection has always been straightforward and professional.

Highly recommended.

July 28, 2026
Rated 5 out of 5 stars

My new Sunglasses

I was really impressed with Iolla’s whole performance when I went there for new prescription sun glasses.
Staff very approachable and knowledgeable, selection of frames was great, turnaround time as promised and final quality outstanding.

July 28, 2026
Rated 5 out of 5 stars

Simply the best!

Fabulous choice of frames, great price & all round first class service from Iolla staff!! What's not to love - will be returning soon!! Thanks Iolla.

July 27, 2026
IOLLA logo

Reply from IOLLA

Hey Meg, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

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