These are great water bottles. One of ours got damaged in a way we wouldn't have expected, from previous reviews, but Inah was excellent on customer support and sent a replacement out really quickly a... See more
Company replied
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I’ve been using free sports bottles or reusing spring water bottles instead of spending money on decent bottles. …I suppose because of bad experiences in the past with leaks. However these bottles wh... See more
Company replied
I recently bought the insulated steel travel mug for myself and a kids stainless steel water bottle for my daughter. I also got a deal to get a 750ml water bottle free when you spend £30. Absolutely l... See more
Bought the kids water bottles with matching lunch bags. The bottles are great and the straws make them extremely easy to clean. There was a bit of loose stitching on one of the lunch bags, Inah fro... See more
Company replied
Company details
- Glassware Store
- Fashion Accessories Store
- Gift Shop
- Home Goods Store
- Sporting Goods Store
- Sports Accessories Wholesaler
About ION8
Written by the company
ION8 is a British drinkware brand based in Dundee. We make leak-proof water bottles, kids' bottles, travel mugs and flasks — designed so a bottle can go in a bag next to a laptop and stay where you put it. Every bottle in the range is leak-proof. It's the thing we design for first.
Primo — one bottle, three lids
Primo is designed to adapt. Every lid fits every Primo bottle, in every size — Urban for the commute, Revive for training, Roam for the outdoors. Change the lid, keep the bottle.
Triple-wall vacuum insulation with an internal copper coating keeps drinks hot or cold for up to 10 hours, and the outside stays dry — no condensation on a desk or in a bag. Primo won a Red Dot Design Award in 2026. From £29.99, with lids sold separately at £12.99.
Official NBA and NFL bottles
Officially licensed team bottles, built to the same standard as the rest of the range. Same leak-proof lid, same wide opening, in team colours.
We also work with MotoGP and the British & Irish Lions.
Bottles for school
Kids' bottles built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly — not just rinsed. Sizes from 350ml.
Matching lunch bags and slings are available alongside the bottles.
Shop kids' bottles · Lunch bags
Spare parts, not replacements
A worn seal shouldn't mean a new bottle. We stock replacement lids, seals, straws and filters for the current range. ION8 is certified carbon neutral across all operations, and holds a German Design Award and a King's Award.
What to know about ION8
Written by the company
- Leak-proof across the whole range
- Every ION8 bottle, mug and flask is leak-proof. It can go in a bag next to a laptop, a change of clothes or a packed lunch and stay where you put it. It's the thing we design for first.
- Lids, seals and straws sold separately
- A worn seal shouldn't mean a new bottle. We sell replacement lids, seals, straws and filters for the current range, so a bottle can be kept going rather than replaced.
- Hot or cold for hours
- Insulated ION8 bottles use triple-wall vacuum insulation with an internal copper coating. Drinks stay hot or cold for hours, and the outside stays dry — no condensation on a desk or in a bag.
- Bottles for school and lunch bags
- ION8 kids' bottles are built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly. Matching lunch bags and slings are available too.
- One bottle body, three lids
- Primo is our modular range. Every lid fits every Primo bottle in every size, so a straw lid for the commute and a screw top for the weekend work on the same bottle. Lids are sold separately from £12.99.
- Personalised and engraved
- Bottles, travel mugs and flasks can be personalised with a name. These are made to order, so they can't be returned unless faulty.
- Free UK delivery over £40
- UK orders over £40 ship free on Royal Mail Tracked 48, with Tracked 24 available as an upgrade. Europe is free over £60, and the rest of the world over £70.
- Designed in the UK
- ION8 is a British drinkware brand based in Dundee. The Primo range won a Red Dot Design Award in 2026, and ION8 holds a German Design Award from 2024 and a King's Award from 2025.
- Certified carbon neutral
- ION8 is certified carbon neutral across all operations. Products are designed to be reused rather than replaced, which is why spare parts are stocked for the current range.
- Buying from the US
- US customers should order from ion8.com, which carries the core collection and ships domestically. The UK site ships internationally, but shipping costs apply.
30 days to change your mind
Start a return yourself, in a few clicks
ION8 makes leak-proof water bottles, kids' bottles, travel mugs and flasks in the UK. If something isn't right, you have 30 days from the day it arrives to send it back for a full refund — unused and in its original packaging.
Returns go through our online portal, so there's no waiting on a reply. If a bottle turns up faulty, we'll replace it even if it's been used. Return postage is yours to cover.
Contact info
Dundee, United Kingdom
- 01382800683
- help@aydya.co.uk
- ion8.co.uk
Spend £30, choose a free bottle
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
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Lid replacement
I had a problem with the lid on my new bottle and the service was amazing from Inah at the company. The problem was fixed the same day and the service and courtesy they provided was amazing! Could not recommend this person highly enough! They are real asset to the company. Many thanks.
September 7, 2026
Unprompted review
Reply from ION8
Hi, we’re sorry you experienced a problem with the lid of your new bottle. It’s fantastic to hear that Inah resolved it on the same day with such care and courtesy. She truly is a valued member of our team, and we’ll make sure your wonderful comments are shared with her!
Ion8 Customer Service Team
Haven't received my delivery
I have now received my products and I'm really happy with them. I really appreciate the fact that you can buy replacement lids (we lost one) rather than having to buy a whole new bottle which seems to be the case with most other water bottles we've owned.
Customer service was pretty slow (in terms of anyone responding) but once I was able to actually speak to someone everything was resolved extremely quickly and they were very helpful. In the end, the quickest way I found to actually get hold of someone was by commenting of one of their instagram posts - someone responded in less than 5mins - so I would recommend doing that to anyone who has issues getting a response.
August 30, 2026
Reply from ION8
Hi, I am so sorry your parcel was late. I can see it was delivered after this review but I have e-mailed you directly so we can ensure everything is fine :) If you don't see my message, please check your junk folder!
Ion8 Customer Service Team
This bottle is amazing
This bottle is amazing first bottle my daughters had for school that doesn’t leak
August 27, 2026
Reply from ION8
Hi, we’re thrilled that your daughter has finally found a school bottle that stays leak-free! Thank you for letting us know how well it’s working for her.
Ion8 Customer Service Team
Broken after 3 days of use
My son used his water bottle at school for 3 days, and it has already broken. Very disappointed. I spent over £50 buying water bottles for my kids, because I heard such good things about the product. I wish I continued to buy their water bottles from the supermarket, they last longer! I have contacted the company and waiting for a reply.
September 9, 2026
Unprompted review
Reply from ION8
Hey, I am sorry you have had issues with your new bottles. I have requested more information so that I can get in touch with you directly and get this resolved for you.
Ion8 Customer Service Team
ION8 Bags & Bottle
Ordered for my children going back to school, so far so good! Easy to carry & bottle has had no leaks. The kids absolutely love the designs too.
August 30, 2026
Reply from ION8
Hi, we’re so pleased the bottles have been a hit for the new school term! It’s wonderful to hear they’re easy to carry, leak-free, and that your children love their designs. Thank you for choosing Ion8!
Ion8 Customer Service Team
I still haven’t received my parcel
I still haven’t received my parcel and have been sent two reminders to review the product - product was “on its way on 30 August”
August 30, 2026
Reply from ION8
Hey, I am so sorry you have not received your parcel. I have reached out directly so that we can get this resolved for you. If you don't see my e-mail - please check your junk folder!
Ion8 Customer Service Team
Perfect customer service and great bottles
I had an issue with the print on my daughter’s bottle and contacted them. Spoke to Inah who was very kind and polite and sorted out a replacement which was shipped very fast. Very happy with the service and would highly recommend as their bottles are amazing
September 9, 2026
Unprompted review
Reply from ION8
Hi, we’re sorry there was an issue with the print on your daughter’s bottle, but we’re glad Inah handled everything with kindness and arranged a speedy replacement. Your recommendation means a lot to us, and we hope your daughter loves her new bottle!
Ion8 Customer Service Team
Awful!
Awful!! Bottle leaked everywhere in my sons bag on his 2nd day of starting secondary school! He had a laptop in his bag for school which was brand new!! Thats now ruined and wont turn on so we need to buy another one, all his books were soaked! Nightmare would not recommend for a so called 'leak proof' expensive bottle!!
August 30, 2026
Reply from ION8
Hey, I am so sorry you have not received your parcel. I have reached out directly so that we can get this resolved for you. If you don't see my e-mail - please check your junk folder!
Ion8 Customer Service Team
Personable customer service
Personable customer service
I am extremely happy with the level of customer service I received from Inah, who went above and beyond to assist me. Quality customer service ION8.
September 8, 2026
Unprompted review
Reply from ION8
Hi, thank you for recognising Inah’s efforts! We’re delighted that she went above and beyond to support you and delivered the high standard of service we always aim to provide. We’ll be sure to share your kind words with her.
Ion8 Customer Service Team
Order not delivered. No response from customer service.
Haven’t received the straws I ordered. I have reached out to customer service and haven’t received a response yet, but I keep getting emails for product review.
August 29, 2026
Reply from ION8
Hey, I am so sorry you did not receive a response yet. I can see your order has since been delivered but I have reached out to you personally so we can ensure this issue is resolved!
Ion8 Customer Service Team
Last time i ordered a bottle within a…
Last time i ordered a bottle within a month it had dented most places
I was told thy would send a coupon received it but didn’t work had to purchase another full price
August 29, 2026
Reply from ION8
Hey, I am sorry you were disappointed with your experience. I can see in June Isabella provided a voucher code for a replacement bottle for the dented one which was purchased in September 2025. She advised you would only need to cover postage charges. You have responded to this e-mail but if you have had any trouble at all with the voucher please reach back out to her by replying directly to that e-mail and we can get that resolved for you no problem!
Ion8 Customer Service Team
The product was as advertised
The product was as advertised. Came well packaged and within a few days of ordering. Would buy again as I love the bottle
August 28, 2026
Reply from ION8
Hi, we’re delighted that your bottle arrived promptly, securely packaged, and just as advertised. It’s lovely to hear how much you enjoy it, and we look forward to welcoming you back!
Ion8 Customer Service Team
Reply from ION8
Hello Agata,
"Best bottle" twice over - we'll take that! 🙃 Really appreciate you sharing your experience, and it's great to know your ION8 has earned that 5-star spot.
Thanks for taking the time to leave this!
The ION8 Team
Reply from ION8
Hello An,
Quick delivery AND great packaging - that's the combination that makes all the difference when you're waiting for something you need. Really pleased your ION8 bottle arrived so promptly and in perfect condition.
Knowing you're happy with the product itself is what matters most to us. Enjoy using it!
The ION8 Team
I find the bottle really good not too…
I find the bottle really good not too heavy to carry it fits well in the back pack for school
August 29, 2026
Reply from ION8
Hello Monica,
A bottle that's light enough for the school run and fits neatly in the backpack - that's exactly what makes the daily routine easier. Really pleased your ION8 has found its place in the school bag without weighing things down.
Thanks for sharing this!
The ION8 Team
Really nice range of bottles to choose…
Really nice range of bottles to choose from. Good quality
August 29, 2026
Reply from ION8
Hello Najma,
The range caught your eye, and the quality delivered - that's exactly how it should work. Really pleased you found the right bottle among our collection and that it's lived up to expectations.
Thanks for taking the time to share this!
The ION8 Team
I bought a new bottle and a replacement…
I bought a new bottle and a replacement lid. Unfortunately it was difficult to get the right colour lid for the bottle we already have due to the colours on screen, but it is still functional and it's great you can get replacing parts
August 29, 2026
Good product
Good product
Took a little while to come
If it gets knocked over with lid open it pours out easily
August 28, 2026
Reply from ION8
Hello Alegla,
A bottle that does the job well but spills when knocked over with the lid open - thanks for the honest detail there. That's actually how the design works: when the lid's flipped back, the spout is open for drinking, so tipping it will pour out. The leak-proof seal only activates when the lid's closed and locked down.
If you need a bottle that stays sealed even mid-sip, our flip-top models might suit better - the spout closes automatically between drinks. Worth considering for next time!
Really glad the product itself works well for you, and appreciate you sharing your experience.
The ION8 Team
Easy order process and arrived quickly
Easy order process and arrived quickly. Love the bottle and is well made.
August 29, 2026
Reply from ION8
Hello Laura,
Easy ordering AND fast delivery - that's the start we always aim for. Really pleased your ION8 arrived so quickly and that the quality's come through for you straight away.
Knowing the bottle feels well-made in your hands is exactly the feedback that matters most to us.
Thanks for sharing this!
The ION8 Team
Seller contacted me before products…
Seller contacted me before products were dispatched and advised they were out of stock.
And if I wanted to change the product or have my money back I said I was happy to wait and the product came quicker than expected!
Thank you very much
August 28, 2026
Reply from ION8
Hello Mrs,
Proactive communication before dispatch, then delivery faster than expected - that's the kind of turnaround that makes waiting worthwhile. Really pleased our team kept you in the loop about the stock situation and that you received your ION8 so promptly once it was ready.
Thanks for your patience and for sharing this experience!
The ION8 Team
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