These are great water bottles. One of ours got damaged in a way we wouldn't have expected, from previous reviews, but Inah was excellent on customer support and sent a replacement out really quickly a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using free sports bottles or reusing spring water bottles instead of spending money on decent bottles. …I suppose because of bad experiences in the past with leaks. However these bottles wh... See more
Company replied
I recently bought the insulated steel travel mug for myself and a kids stainless steel water bottle for my daughter. I also got a deal to get a 750ml water bottle free when you spend £30. Absolutely l... See more
Bought the kids water bottles with matching lunch bags. The bottles are great and the straws make them extremely easy to clean. There was a bit of loose stitching on one of the lunch bags, Inah fro... See more
Company replied
Company details
- Glassware Store
- Fashion Accessories Store
- Gift Shop
- Home Goods Store
- Sporting Goods Store
- Sports Accessories Wholesaler
About ION8
Written by the company
ION8 is a British drinkware brand based in Dundee. We make leak-proof water bottles, kids' bottles, travel mugs and flasks — designed so a bottle can go in a bag next to a laptop and stay where you put it. Every bottle in the range is leak-proof. It's the thing we design for first.
Primo — one bottle, three lids
Primo is designed to adapt. Every lid fits every Primo bottle, in every size — Urban for the commute, Revive for training, Roam for the outdoors. Change the lid, keep the bottle.
Triple-wall vacuum insulation with an internal copper coating keeps drinks hot or cold for up to 10 hours, and the outside stays dry — no condensation on a desk or in a bag. Primo won a Red Dot Design Award in 2026. From £29.99, with lids sold separately at £12.99.
Official NBA and NFL bottles
Officially licensed team bottles, built to the same standard as the rest of the range. Same leak-proof lid, same wide opening, in team colours.
We also work with MotoGP and the British & Irish Lions.
Bottles for school
Kids' bottles built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly — not just rinsed. Sizes from 350ml.
Matching lunch bags and slings are available alongside the bottles.
Shop kids' bottles · Lunch bags
Spare parts, not replacements
A worn seal shouldn't mean a new bottle. We stock replacement lids, seals, straws and filters for the current range. ION8 is certified carbon neutral across all operations, and holds a German Design Award and a King's Award.
What to know about ION8
Written by the company
- Leak-proof across the whole range
- Every ION8 bottle, mug and flask is leak-proof. It can go in a bag next to a laptop, a change of clothes or a packed lunch and stay where you put it. It's the thing we design for first.
- Lids, seals and straws sold separately
- A worn seal shouldn't mean a new bottle. We sell replacement lids, seals, straws and filters for the current range, so a bottle can be kept going rather than replaced.
- Hot or cold for hours
- Insulated ION8 bottles use triple-wall vacuum insulation with an internal copper coating. Drinks stay hot or cold for hours, and the outside stays dry — no condensation on a desk or in a bag.
- Bottles for school and lunch bags
- ION8 kids' bottles are built for the bag they actually live in. Leak-proof, dishwasher safe, and a wide opening so they can be cleaned properly. Matching lunch bags and slings are available too.
- One bottle body, three lids
- Primo is our modular range. Every lid fits every Primo bottle in every size, so a straw lid for the commute and a screw top for the weekend work on the same bottle. Lids are sold separately from £12.99.
- Personalised and engraved
- Bottles, travel mugs and flasks can be personalised with a name. These are made to order, so they can't be returned unless faulty.
- Free UK delivery over £40
- UK orders over £40 ship free on Royal Mail Tracked 48, with Tracked 24 available as an upgrade. Europe is free over £60, and the rest of the world over £70.
- Designed in the UK
- ION8 is a British drinkware brand based in Dundee. The Primo range won a Red Dot Design Award in 2026, and ION8 holds a German Design Award from 2024 and a King's Award from 2025.
- Certified carbon neutral
- ION8 is certified carbon neutral across all operations. Products are designed to be reused rather than replaced, which is why spare parts are stocked for the current range.
- Buying from the US
- US customers should order from ion8.com, which carries the core collection and ships domestically. The UK site ships internationally, but shipping costs apply.
30 days to change your mind
Start a return yourself, in a few clicks
ION8 makes leak-proof water bottles, kids' bottles, travel mugs and flasks in the UK. If something isn't right, you have 30 days from the day it arrives to send it back for a full refund — unused and in its original packaging.
Returns go through our online portal, so there's no waiting on a reply. If a bottle turns up faulty, we'll replace it even if it's been used. Return postage is yours to cover.
Contact info
Dundee, United Kingdom
- 01382800683
- help@aydya.co.uk
- ion8.co.uk
Spend £30, choose a free bottle
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t received anything?!
Haven’t received anything?!? Ordered on 26th August, had emails saying out for delivery etc but on Sept 3rd nothing to be seen??
August 27, 2026
Delivered on time
Delivered on time, I bought the 720ltr urban bottle for long journeys in my car, and it fits perfect in the cup holder.
The build quality is really good, I'm going to be driving 260 miles in a few day's so hopefully will keep my drink cool for the whole journey.
P.s I ordered the 360ltr bottle today and arriving tomorrow, it's that good.
August 27, 2026
Made in china- n
Bought as this was heavily advertised and oh so proud to be a British company and oh they go on and on about their factories and their production. Guess what… the sticker on the bottom of the bottle says Made in China. What a scam! Money wasted for the same toxic nonsense I could have bought much cheaper online
September 2, 2026
Unprompted review
Recommended
Delivery was quick and I received updates. The product is excellent quality and well made.
August 26, 2026
Will never buy anything else
Standard delivery and the bottles arrived the next day (even with engraving)! The bottles are strong and beautiful and keep drinks cool for what seems like forever. Absolute quality - we will never buy anything else.
August 26, 2026
Excellent quality drinking bottles
Excellent quality drinking bottles. Had to return as they didn't fit my cycle cage which was a shame. No quibble refund.
August 28, 2026
Unprompted review
Spring broke in the lid of the bottle
Spring broke in the lid of the bottle, meaning it would no longer open on its own. I contacted ion8 about this and they straight away sent out a new lid for free, even though I have had the bottle for around 1 year already.
August 26, 2026
From purchase right through to the…
From purchase right through to the bottle being delivered, the communication and updates were seamless. A smooth and hassle-free experience from start to finish. Product quality 10/10.
August 26, 2026
There is a small hole near the spout…
There is a small hole near the spout which water can leak from if you dont drink from the bottle whilst holding it in a certain position.
Otherwise feels sturdy and has a great selection of colours/designs.
August 25, 2026
Company was very good at communicating
Company was very good at communicating, bottle is brilliant quality very happy
August 25, 2026
We’ve been using ION8 bottles for years…
We’ve been using ION8 bottles for years and they’ve never failed. Great product. Recently bought the flask and it arrived with some marks. Ellvee from customer service was absolutely brilliant and a new one arrived rapidly and with no fuss.
September 1, 2026
Unprompted review
I kept seeing adverts about ion8
I kept seeing adverts about ion8 and they mentioned them on a daytime TV show (this morning). I was in two minds as they are quite expensive for a water bottle but I did give in and let the kids pick their own and i picked a bottle for myself as it was a free gift if you spent £30 and i ordered them they arrived quickly, packaged well. We will see how long they last and hopefully they will be exactly as described by the company and the reviews from people "leak proof" and "last a whole school year". Etc.
August 25, 2026
Good Customer Service
Had a problem with some bottles that were ordered. They replaced them no problem, no issues, very helpful and kind, especially Inah
August 24, 2026
Unprompted review
Brilliant bottles
Brilliant bottles! Hold morr water but less bulky, no leaks or hidden bits to hide mould. Highly recommend 👌
August 25, 2026
Smaller than I thought :(
The bottles are no way near as big as I thought they would be unfortunately. Also they dont keep water as cold as i thought, so i thought for the price a little disapointing. despite this my children love the style and they will do nicely for school, hopefully keeping the bottle as cool as poss for the school day.
August 25, 2026
Great after sales service
I bought 2 for holiday. Sadly I lost the seal inside the lid of 1. I contacted Ion8 for a replacement. After some confusion over which part, they sent me a replacement free of charge, not even charging me postage. I was in contact with Inah who was very helpful. Great after sales service
August 26, 2026
Unprompted review
The design on the bottle has started to…
The design on the bottle has started to peeling off. I messaged ion8, and Inah organised replacement very quickly!
August 27, 2026
Unprompted review
Got through 4 in one year ...
I've brought 4 of these bottles this year, the first two I brought were the metallic children's bottles. They are so dented that they've become unusable, and the robot has completely peeled off the one bottle. I then brought two more at the start of summer, this time the plastic ones. The decoration has already peeled off both of them. I have a plain plastic, which has lasted, but it seems the decoration and the metal aren't fit for kids water bottles that take a lot of impact and have to be cleaned regularly. Pros are, they don't leak and I love the fact that there are no straws.
August 31, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.