Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
Company replied
Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy to use
Super easy to use. Personal transfers for mortgages requires a lot of additional steps. Need to dig and filter through FAQs to ensure that it’s all ok.
January 5, 2023
Reply from ipaymy
Hi Vas, thank you for your review and feedback! We will continue to improve our platform and services to ensure a smooth process for our users. We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Reply from ipaymy
Hi Sai Ho, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Bugs & human mistakes everywhere
Platform bugs, system mistakes (promo code not work, consolidated multiple invoices and rent cannot be chosen and paid together), human mistakes and delays (team is unwilling to take initiative to help, passive and with slow and poor manners, scheduled payment is unable to be settled per instructed date and time without notification to me or the registered payees) throughout the whole payment set up and payout process. The poorest payment gateway causing total frustration ever used in life. Totally disappointed!
November 25, 2022
Reply from ipaymy
Hi MMC, thank you for your review and feedback. We apologize that our service did not satisfy your expectations and are saddened to hear you had a less than 5-star experience.
As we are a licensed financial institution we are subject to the regulatory framework of various governing bodies. As part of this, we may require more information about our clients and the nature of their payment as part of our 'Know Your Customer' (KYC) process and due diligence. This may include verification of an individual's identity through means of obtaining a copy of a government-issued ID.
Our team proactively reached out on 15 November 2022 requesting more information about your account and followed up on the 16th, 17th, 18th, 21st, and 24th. Once we received the requested information on the 24th,
we promptly processed your payment and provided you with additional bank transfer advice as proof. Our team member also reached out via telephone to further understand the situation, explain the reason for the delay and ensure the transaction processed smoothly upon receiving all requested information.
We understand you experienced an issue with a promo code. The reason it did not work was the promo code was only valid for business accounts and your account was a personal account. As a gesture of goodwill, our team extended to validity for your account.
We appreciate your product suggestion for consolidating multiple categories of payments. At this time, we are not able to offer this feature due to compliance requirements with the card network schemes. We can certainly understand how this would provide for a more efficient checkout experience and have noted this should there be a change of policy.
We do hope you will consider giving us another chance to prove to you just how seamless our service is. Feel free to reach out to us via support@ipaymy.com if you have any further questions.
Very good experience with App…
My experience with this app especially their tech support was amazing. Vanessa was the support and she was prompt and very helpful in providing assistance. As a totally new user, she guided me through and was always available for questions! Kudos to her! She made me like the app a lot and would totally recommend to people
.
November 23, 2022
Unprompted review
Reply from ipaymy
Thank you so much Raiz for your kind words and review! We are happy to hear that you had an amazing experience with our team members.
We love to hear our customers' feedback, so please get in touch again in the future if you have anything more to share with us.
Great customer service n response from…
Great customer service n response from Vanessa. Keep it up!
November 14, 2022
Reply from ipaymy
Thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
Love it when the credit card can be used
November 11, 2022
Reply from ipaymy
Hi Tong Peow, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Highlighted a serious bug
Highlighted a serious bug, ipaymy’s staff response was ungrateful. Then another staff member came over the top with some lousy email that shows internally they don’t communicate.
Despite highlighting that as well, there was zero response. Very arrogant lack of service
September 15, 2022
Reply from ipaymy
Hi J.S, thank you for taking the time to write the review and feedback. We're sorry you had a bad experience and we appreciate you elevating your concerns. We always strive to provide a 5-star experience.
We understand you could not find your previously added card in your wallet. We recently did a technical system upgrade on our wallet feature. Since we do not store cardholder data you were required to re-add your card. Whilst this was not a bug, we can understand how it may have been a less than ideal user experience and we could have made the experience a lot better.
Regarding the email, our team member reached out as he noticed you made a separate draft payment and did not have a chance to complete it. We'll strive to do better as we always want to make sure our customers have a good experience with us.
Not all credit card accept IPAY as an transaction
Not all credit card accept IPAY as an transaction. I have experience with HSBC credit card and GRAB mastercard which do not honoured IPAY transaction as a sale transaction. Thus, neither cash back nor reward points were given. I was too lazy to write in to IPAY to refund the transaction fee for that two experiences. So I paid $29 transaction fee for nothing.
October 26, 2022
Reply from ipaymy
Thank you for your review and feedback. We recommend reviewing your card's latest terms and conditions and/or contacting your issuer to confirm.
If there are any associated points or rewards for 'online spend' transactions with your card, the allocation of these points or rewards is solely up to the discretion of your card issuer.
Awesome Customer Service
Vanessa from the iPayMy Support team delivered a service that really delighted me. My pay out due date was Monday but she expedited it to Thursday which was really helpful for our business. Paying International suppliers quickly is really beneficial to us.
October 13, 2022
Reply from ipaymy
Thank you for your 5* review and kind words Vivek! We love to hear from our loyal customers about their experiences and we are equally delighted to know that Vanessa had been a great help during your payment process.
Simply amazing!
Simply amazing!
Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given.
Constant updates via email and wonderful follow up services so far. Hope that this level of customer service will be maintained throughout the payment schedules
Highly recommended financial service
September 28, 2022
Reply from ipaymy
Hi Shaun, thank you for your review and kind words! We are happy to hear that you had an amazing experience with our team members.
We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Ipay 1st time user
On the beginning of supplier setup, 1 supplier is not recognized by Ipay system and another issue is 1 promo code is not working based on the power point presentation that we received from our sourcing buyer after that Ipay admin give us another promo code that works well.
September 15, 2022
Reply from ipaymy
Hi Patrick, thank you for your review and feedback. Customer satisfaction is extremely important to us and we love supporting our customers. Please keep it coming so we can continue to do better.
Still learning the ropes
So far so good! The onboarding process was hassle-free and follow ups were prompt to clarify on various aspects of the payment procedure
September 13, 2022
Reply from ipaymy
Hi Shaun, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
Manage Cash Flow, Earn Credit Card Points
The whole process was easy. I was able to manage my cash flow and earn some credit card points.
September 7, 2022
Reply from ipaymy
Thank you Kurt, for your feedback, it's great to hear that you had a positive experience getting started on ipaymy.
Don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Reply from ipaymy
We are really happy to hear that you had a great experience with both our product and our customer support expert!
Keep your feedback coming, and remember that you can earn excellent discounts if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Review of Kelvin
Kelvin from Ipaymy was very approachable and personable. He was very helpful and did a good demo.
August 24, 2022
Unprompted review
Reply from ipaymy
Hi Weiping, thank you for your 5* review! We will be sure to let Kelvin know of your kind words and feedback. Don't forget that you can earn benefit with a discount on your next payment by referring friends to ipaymy.
Learn more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Great help and prompt reply from Kelvin…
Great help and prompt reply from Kelvin and Vanessa. Awesome👍🏻
August 24, 2022
Unprompted review
Reply from ipaymy
Hi Jinyu, thank you for your kind review! Awesome to hear you had an amazing experience with both Kelvin and Vanessa. Don't forget that you can enjoy a fantastic discount on your next payment by referring friends and favorite businesses to ipaymy.
Learn more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
it will be better if you onboard more…
it will be better if you onboard more suppliers and insurers
August 21, 2022
Reply from ipaymy
Hi Stanley, thank you for your review and feedback. We are able to make a payment to any active registered business that accepts payments by bank transfer. If you are unable to find the business registration number we are always happy to assist you in adding them. We ask our customers to provide the bank details to ensure the funds are going to the correct bank account for that particular invoice.
Great Service
Quick response for queries! That’s what we need when everything is all online!
Thanks to Kelvin for checking in on me and for giving tips to take advantage of the product/service.
August 12, 2022
Reply from ipaymy
Hi Joe, thank you so much for your 5* review! Absolutely delightful to hear you had a wonderful experience with ipaymy. Don't forget that you can enjoy a fantastic discount on your next payment by referring friends and favorite businesses to ipaymy.
Learn more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Payment for rental
Payment for rental, can we set to receive sms or whatsapp that the payment is completed so that I have a record to show the landlord??
July 14, 2022
Reply from ipaymy
Hi Chee Wye, thank you taking the time to share this feedback! We do send out an email to your account once payment has been completed. In fact we have recently added an additional email with the official bank advice attached which you can share with your landlord as proof of payment. Feel free to reach out to us via support@ipaymy.com if you have any further questions!
Fees is expensive for a big amount.
Fees is expensive for a big amount.
Tiering fees is better to retain client like us.
July 6, 2022
Reply from ipaymy
Hi there, thank you for your review and feedback. Thanks for being a customer with ipaymy! We do run promos from time to time. In fact you can check out our latest ones here: https://help.ipaymy.com/en/articles/6360497-current-promotions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.