Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
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Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good support
Good support, easy platform . Some bugs and issues were quickly rectified . Hoping for more good promotional rates periodically.
June 3, 2024
Reply from ipaymy
Hi NS,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Certainly! Our team strives to provide promotions more regularly for our users.
Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist.
We truly appreciate your support!
Flashpay process expedited
It was really helpful for the teams to expedite my payment process on time given that they had no obligations for such.
May 31, 2024
Reply from ipaymy
Hi WK,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is delighted to know that we have assisted you on your Flash payments.
Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist.
We truly appreciate your support and thank you once again for taking time to leave a review.
Trusted and easy to use.
May 16, 2024
Reply from ipaymy
Hi Diana,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. We are glad that you found our platform easy to use, we strive to improve user's experience.
Please let us know should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Jarren is very quick in answering my…
Jarren is very quick in answering my queries. However, it is quite disruptive that my Amex BIN range of 3400 99 can't work on ipaymy, hope they can resolve it soon.
May 27, 2024
Reply from ipaymy
Hi Jie Ling,
Thank you for your feedback!
Our team is thrilled to learn that we were able to assist on answering your queries. Rest assured, we will keep you updated once it has been resolved. We appreciate your kind feedback and taking time out to leave us a review.
Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist.
We truly appreciate your support!
Kudos to Jocelyn
Jocelyn was very prompt in replying my queries and there was close communication when we had to iron out details in the payment.
May 20, 2024
Reply from ipaymy
Hi Qianliang,
Thank you for your feedback!
Our team is delighted to know that we have assisted you on your queries! We appreciate your kind feedback and taking time out to leave us a review.
Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist.
We truly appreciate your support!
Very good email support
Very good support on questions via email . Fairly good rates on promotion as per competition, and able to pay out one day before scheduled date , unlike other option which requires 3 days in advance payout vs scheduled dates
May 16, 2024
Reply from ipaymy
Hi Vivek,
Thank you for your feedback!
Our team is delighted to know that we have assisted you on your queries! We appreciate your kind feedback and taking time out to leave us a review.
Please let us know should you have any further queries or require assistance regarding our platform. Our team is more than happy to assist.
We truly appreciate your support!
Tried twice with 2 different vendors…
Tried twice with 2 different vendors and it worked ok.
April 25, 2024
Reply from ipaymy
Hi Vivek,
Thank you for your feedback!
We appreciate your kind feedback and we appreciate you taking the time to leave a feedback for us. Our team strives to improve user's experience on our platform so please do let our team know if you do have any queries or feedback!
We truly appreciate your support!
Provides Clear Notification
Its provides clear information and notification in each and every steps in payment process.
May 9, 2024
Reply from ipaymy
Hi there,
Thank you for your feedback! Our team is thrilled to hear that you find our team provides clear information and notification for users while they are scheduling a payment.
We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful.
We appreciate your support!
Insistence on charging of processing fees for reversed payments
The insistence on charging of processing fees for payment instructions that were reversed.
April 16, 2024
Reply from ipaymy
Hi Guo Ann,
Thank you for your feedback and we are sorry to hear your experience did not go as expected.
ipaymy discloses to all users that the fees are non-refundable. A fee is only incurred if your card is successfully authorized and charge. Influencing this policy, is ipaymy incurs fees for every transaction made on our platform for the associated network and security services of charging your card.
We acknowledge that users may have scheduled a payment in advance and may no longer need to make payment. In such cases, you can always cancel these prior to the charge date and you will not incur any fees.
We hope this provides some additional insight on our refund policy. Should you require further clarification or assistance, please feel free to contact us via email at support@ipaymy.com, or through our live chat and various social media platforms.
Thank you for your understanding and continued support.
Reply from ipaymy
Hi Nedu,
Thank you for taking the time to leave us your feedback and review.
We understand your concern regarding the timing of your recent transaction, with the payment made on 6 April 2024 and the payout scheduled for 11 April 2024.
The payout date will always be shown to users when they are scheduling a payment and also in the review and pay page. According to our standard processing time for domestic transfers, the standard processing time is two business days after the date when the card was charged. However, it's important to note that 10 April 2024 is a public holiday in Singapore.
As a result, the transaction was processed on 11 April 2024 which is as shown on your dashboard when you are scheduling a payment.
Please kindly note that your payout schedule for the transaction involved is also shown on your receipt once your card have been charged.
If you require any further clarifications or assistance, please don't hesitate to reach out to us via email at support@ipaymy.com, or through our live chat and various social media platforms.
Thank you for your understanding and continued support
Good promo code
April 24, 2024
Reply from ipaymy
Hi there,
Thank you for the feedback!
Our team are delighted to know that our promotion have been aiding users with their payments. We will strive to improve our platform and also hosting more promotions for the benefits of the users.
We truly appreciate your support!
Reply from ipaymy
Hi Yong,
Thank you for taking the time to share your feedback with us.
We understand your concerns and disappointment regarding the extra S$1 for our Funds Safeguarding service.
Aligned with the Payment Services Act, our Funds Safeguarding service is implemented to ensure the safety and accessibility of your funds. We make this additional S$1 completely transparent on the checkout page before you agree to proceed with the transaction. Please note, the total value of your transaction should be eligible for card program rewards/points.
In lieu of the Fund Safeguarding service, we do hope you can continue to take advantage of our ongoing promotional rates to maximise the points and rewards your earn each month.
Should you have any further questions or concerns about using ipaymy, our dedicated team is here to assist you.
Feel free to reach out to us through our live chat, email at support@ipaymy.com, or via our various social media platforms.
Reply from ipaymy
Hi Willie,
Thank you for taking time to leave this feedback! Our team is thrilled to hear that we were able to assist you in your queries.
We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful.
We appreciate your support!
It would be great if you could enable…
It would be great if you could enable payment to charities and religious organisations through ipaymy
April 15, 2024
Reply from ipaymy
Hi Kelvin, thank you for writing this feedback.
As a bill payment provider, we operate within a framework of strict rules and regulations set forth by major card schemes such as Visa, Mastercard, and American Express, as well as our payment partners. Due to regulatory requirements related to Anti-Money Laundering (AML) and Know Your Client (KYC) protocols, payments of such nature or towards such organisations are not supported. Therefore, we are not able to process these type of payments.
We want to assure you that we are committed to working closely with our various partners to expand on our platform's payment capabilities while adhering to compliance standards.
We will be sure to notify yourself and wider customer base should we expand into serving these nature of payment.
If you have any further clarifications, you can reach out to us at support@ipaymy.com, or on our live chat and various social media platforms.
Great website to use your credit card…
Great website to use your credit card for mortgage payment
April 2, 2024
Reply from ipaymy
Hi there,
Thank you for your feedback! Our team is thrilled to hear that you find our website convenient for using your credit card for mortgage payments.
We strive to provide better payment options to meet our users' needs, and we're delighted that you've found our service helpful.
We appreciate your support!
Reply from ipaymy
Hi Grace,
Thank you for your review!
Our team is delighted to hear you've found our service helpful. We're committed to ensuring that our users receive the assistance they require promptly!
The $1 charge that is added per…
The $1 charge that is added per transaction on top of fee makes ipaymy unviable when comparing against cardup or citypayall specifically for smaller transaction. Pls calculate the actual % fee and miles per dollar reward and you will understand. Hope this helps
March 25, 2024
Reply from ipaymy
Hi Chandranath,
Thank you for sharing your feedback with us. We understand your concerns about our Funds Safeguarding and how it effects your cost per mile calculation.
In line with the Payment Services Act, the Fund Safeguarding is to ensure your funds are safe and accessible. Unlike other providers, the entire value of transaction, including the Fund Safeguarding, is eligible for points and rewards. Additionally, all transactions are backed by our Points Guarantee.
In lieu of the Fund Safeguarding service, we do hope you can continue to take advantage of our ongoing promotional rates to maximise the points and rewards your earn each month.
Our team is standing by should you have any further questions or concerns about the benefits of using ipaymy. You can easily reach us through out live chat, support@ipaymy.com or various social media platforms.
Thank you!
NO HOTLINE NUMBER TO CALL FOR IMMEDIATE…
NO HOTLINE NUMBER TO CALL FOR IMMEDIATE QUERIES
March 22, 2024
Reply from ipaymy
Hi Ahmad, thank you for taking the time to write this review and feedback.
At ipaymy, our team strives to respond to users as quickly as possible - whilst we don't have a direct phone line we are certainly available through multiple support channels to assist our users in any matters related to our platform. These include, our live chat support on our platform, our dedicated email at support@ipaymy.com, various social media platforms (Facebook, LinkedIn, Instagram) and our direct WhatsApp number at +6589502214.
Through these channels we aim to support you as soon as possible and are happy to provide a call back at any time.
Thank you again and our team is standing by and always happy to help.
Great partner
Great partner. Been collaborating them for payment matters. Keep up the good work.
March 8, 2024
Reply from ipaymy
Hi Bryan,
Thank you so much for the encouragement! Our team is more than delighted to hear your kind words.
Thank once again for your support, and we're excited about the opportunity to better enhance our service for our users in the future!
Good to pay bills and earn rewards…
Good to pay bills and earn rewards points or rebates.
February 7, 2024
Reply from ipaymy
Hi Bo, thank you for your kind comments! We are delighted that you are enjoying our platform and also the rewards provided by our platform!
Our team is dedicated to providing a smooth experience while navigating our platform. Thank you for your kind feedback, our team will strive to do our best!
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