Irish Pensions and Finance Reviews 485

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to clearly explain complex financial topics, making the process easy to understand. Many highlight the excellent customer service, noting that advisors are patient, accommodating, and provide tailored advice, leading to a smooth and positive user experience. However, some people were dissatisfied with their mortgage application experience, feeling that their preferences were not adequately considered and that the service did not fully align with their expectations, leading to a perceived waste of time.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, clarity, and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process clear,... See more

Based on these reviews

Rated 5 out of 5 stars

I've had good experiences with IPF across a few different products. Shannon Moran helped me set up an AVC, and then later I went through IPF for my mortgage, with Ryan Flood helping me most recently.... See more

Rated 5 out of 5 stars

Nicole was very helpful and made everything very straight forward. She also reminded me to claim tax back on my income protection payments for last year, which I had forgotten to do! It was very rea... See more

Rated 5 out of 5 stars

When I met one-on-one with Yasmin, she made my pension clear to me for the first time ever! She clearly explained how the AVC works, and the benefits, without being pushy. I then had some follow up co... See more


Company details

  1. Financial Planner
  2. Finance Broker
  3. Financial Consultant
  4. Pension Office

Written by the company

Irish Pensions & Finance was established in 1993 and specialises in the provision of financial advice to Public Sector employees. Over the past 30 years, we have built up a wealth of experience in dealing with employees working in the Public Sector and currently administer over 137 AVC schemes with a combined membership of over 25,000 members. Current schemes include Civil Service, HSE, Voluntary Hospitals, AGSI and Local Authorities. We have a team of over 60 Financial Advisors who work with clients from initial consultation through ongoing servicing and monitoring. Our goal is to guide our clients towards making the right decisions regarding their own financial priorities and concerns. As part of our service, we provide online and in-person information sessions for Public Sector staff. These sessions give staff a breakdown of their superannuation entitlements and the options available to enhance these benefits. Staff are also offered the opportunity to meet a Financial Advisor on a one-to-one basis for an individual financial consultation, free of charge. We specialise in the provision of retirement/ financial planning advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

485 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Very Professional & Knowledgeable

Have been dealing with IPF for a number of years now...started first when my wife was about to retire...we spoke with Michelle F. who got my wife's fiances and AVC sorted....was so impressed with her knowledgeable of pensions and AVCs and how she explained it I made my own consultation with Michelle and got my pension and AVC set up....she keeps in regular contact to make sure my needs are met..very professional

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

AVC advice

Very helpful in advising & help to set up AVC
Detailed explanations and always ready to answer any questions

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward advice and great support

Sophie Murphy was extremely helpful when I went through the process of setting up an AVC and income protection. She made everything really straightforward and it really gave me peace of mind knowing that I was putting plans in place to prepare for the future.

June 16, 2025
Unprompted review
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Rated 1 out of 5 stars

I can say I had a very negative…

I can say I had a very negative experience trying to get a mortgage with the help of IPF. They insisted PTSB was our best option even when our own research suggested otherwise. When I suggested we try applying for a green mortgage with BOI, as we qualified and this seemed the best option, these messages were ignored and they continued to push PTSB. Eventually we just applied ourselves and it was all problem free. Our time working with IPF was a complete waste of time and we were left feeling these people were not interested in doing what was best for us.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

IPF very professional and helpful

I recently set up AVC payments to boost my pension and the entire process was pain free as Sam O'Mahony explained everything in detail and answered all questions that I had. He was efficient and very knowledgeable and all paperwork was completed with a very quick turnaround. It's very reassuring to know that IPF are at the end of the phone should I have any further queries, at any stage. Overall very satisfied.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Always helpful

I've had good experiences with IPF across a few different products. Shannon Moran helped me set up an AVC, and then later I went through IPF for my mortgage, with Ryan Flood helping me most recently. Shannon also helped us secure mortgage protection then. Everything has gone smoothly, with good communication and quick answers from everyone at IPF. Highly recommend!

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Honest, Helpful Professional Advice.

I had a couple of pension review meetings with Katie Doyle who is extremely helpful and professional. Katie provided me with good, honest, clear to understand information and advice regarding my Pension and AVCs, I find her to be very friendly, easy to deal with and extremely helpful, overall really really positive.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Tom Corcoran…

I have been dealing with Tom Corcoran and I can honestly say that I cannot fault his professionalism, attention to detail, knowledge and overall assistance. I have recommended his services and IPF to friends and colleagues and will continue to do so.
Regards,
Josephine Rigney

April 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Annual pension review

I had my annual IPF pension review with Tom Corcoran as always he is a wealth of clear honest information.He goes over & above to help & advise and is always happy to answer any questions/ follow up if annual pension review necessary.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Over charging

I was a customer of IPF.

They over charged me by applying incorrect charge rates to my pension.

I paid very large amounts to set up my pension, but to me there was a serious breakdown in controls. As a result, I have absolutely lost all confidence in their ability or reliability. I have had to leave them as a customer, despite making a large up front investment. I would highly discourage anyone from using them as a broker, they have proven to be incapable of managing my money.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Pension

I had a very informative chat with Louise from Irish Pensions. She broke down everything into manageable nuggets of information and was prompt and professional with my questions and queries as well as beimg flexible with our scheduled meetings.

March 13, 2025
Unprompted review

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