I’m getting what I need from the service. Setup was a bit arduous with the notary process requiring extra efforts due to mistakes not caught in my initial attempt. No other issues since, though I have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall a good service for entrepreneurs but the postal approval took me a lot of time and am not happy about it. However, the support tried to be responsive during the delayed process.
Company replied
Shavonna G. Truly provided world class customer support! She was most patient and understanding of my request and needs. Shavonna G.‘s professionalism and follow up went beyond my expectations. This l... See more
Company replied
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time... See more
Company replied
Company details
- #179 of 344 best companies in Software Company
About iPostal1
Written by the company
Sign Up
4,000+ real street addresses
The #1 Digital Mailbox Service Internationally
4,000+ real street addresses
300+ addresses in Canada
We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number.
Plans from $9.99/month
Contact info
400 Rella Blvd. Suite 206, 10901, Montebello, United States
- 845-579-5770
- service@ipostal1.com
- ipostal1.com
4.3
Excellent
9K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I go to pick up my mail and you charge…
I go to pick up my mail and you charge me money . That’s horrible, was never disclosed!! I can’t scan my letters to read them from the app!!
I will not renew
April 14, 2026
Unprompted review
Reply from iPostal1
Hi Dahvid,
Thank you for your review. Since it takes time and labor to process a pickup, most locations charge a nominal fee. All fees for optional services are listed on the Pricing page of our website, where you can find specific details for each address. While some locations do not charge for letter pickups, the standard fee covers any number of letters.
Our service standards require tasks to be completed within 24 hours, or by the end of the day if submitted before 1:00 PM. Our records show that your mail center has been meeting these standards.
Once your mail center uploads an image to your digital mailbox, they wait for you to request a specific action, such as discarding, scanning, or picking up the item. You can track the status of your requests within your account, and you will receive an email notification once a task is completed.
Our Customer Service team will follow up with you.
Sincerely,
iPostal1
Great service and highly recommend…
Great service and highly recommend iPostal1 👌🏼
May 12, 2026
Unprompted review
Reply from iPostal1
Hi Piyush,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
While it has been a process
While it has been a process, the support was helpful.
May 11, 2026
Unprompted review
Reply from iPostal1
Hi Robert,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
IPostal1 has been super easy to work…
IPostal1 has been super easy to work with and has been the exact product that I needed. I had some issue with my initial purchase, but it was solved very quickly and easily.
May 20, 2025
Reply from iPostal1
Hi Robyn,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Great experience so far!
May 11, 2026
Unprompted review
Reply from iPostal1
Hi Heather,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Anthony,
Thanks for your review. We are happy to hear about your positive experience with our service.
Sincerely,
iPostal1
Horrible customer service
Horrible customer service. They don’t answer their phone or respond through chat support. They also charge you upfront before you can even complete the application process, and you’re required to enter your credit card information just to get started.
I was unable to finish setting up my account because they do not allow PO Box addresses — only residential addresses. All of my bills and important mail are sent to my PO Box. While my driver’s license shows my home address, they also require a second form of ID with the same residential address, which I do not have.
Despite never completing the application or using their services, they still charged me and refused to issue a refund. Be careful before giving them your payment information.
May 5, 2026
Unprompted review
Reply from iPostal1
Hi gsu,
Thanks for your review.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, the USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.
Sorry you did not have a better experience with our Customer Service team. Generally, our chat service works well and is a fast, convenient way to answer questions. Our team can be reached Monday-Friday 9am-8pm ET.
Sincerely,
iPostal1
polite personnel
polite personnel & thanks for the consistency . . . the app • & all the services continuing . . .
May 7, 2026
Unprompted review
Reply from iPostal1
Hi Christina,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Cami T. made my day!
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time to call me the next day. When she wasn't able to connect (happens with my phone sometimes), she emailed me--and got the problem solved. ipostal was one Cami T. away from a lacklustre review. So appreciate her patience, kindness, understanding, and tenacity to solve the problem.
May 7, 2026
Unprompted review
Reply from iPostal1
Hi Gibson,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
The online chat was fast and efficient
The online chat was fast and efficient
May 6, 2026
Unprompted review
Reply from iPostal1
Hi Naturale,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
excelent
excelent! i can´t believe what ipostal1 can do ! everything good
May 6, 2026
Unprompted review
Reply from iPostal1
Hi Ortega,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Shavonna G World Class!
Shavonna G. Truly provided world class customer support! She was most patient and understanding of my request and needs. Shavonna G.‘s professionalism and follow up went beyond my expectations. This level of interpersonal skills are very rare in our culture today. Quite frankly, if it wasn’t for her intervention, I may not have continued with my service. Have questions arise in the future, I am most hopeful to have interaction with Shavonna G.
May 1, 2026
Unprompted review
Reply from iPostal1
Hi Dr,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Reply from iPostal1
Hi Wilson,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Adding people to account
Adding my husband to my account was like running the gauntlet until I encountered Haley and Lisa. The two of them went above and beyond to help me where others just kept directing me to the same thing that had not helped or simply said to call someone else (local store). I think both Haley and Lisa deserve a raise and an ice cream party (AND) not or.
May 6, 2026
Unprompted review
Reply from iPostal1
Hi D,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Privacy is paramount
My info be handled privately and not passed around in the rounds of the USPS. Less hassle in change of address scenario.
May 6, 2026
Unprompted review
Reply from iPostal1
Hi Anthony,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Shardae,
Thanks for your review. We are happy to hear about your great experience with your mail center.
Sincerely,
iPostal1
Very Patient
The customer assist agent was very patient andcunderstanding of my lack of internet experience.
May 5, 2026
Unprompted review
Reply from iPostal1
Hi steven,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
I’m very happy with the service
I’m very happy with the service, clear communication with the account verifichino process and the app is user friendly
May 5, 2026
Unprompted review
Reply from iPostal1
Hi Customer,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPosttal1
Horrible experience!
Horrible experience!! Stay away!! Zero customer support! Wait for a representative is over 30 mins for online or call! Zero responsiveness and accountability! They tell you to contact the local place if there is any issue and then no one will respond!
Pay extra but get a better company and service!
May 5, 2026
Unprompted review
Reply from iPostal1
Hi Eran,
Thanks for your review.
We are adding Customer Service representatives as quickly as we can, but increasing demand for our digital mailbox service has created an unusually high volume of calls. Our response time will get better.
Generally, our chat service works well and is a fast, convenient way to answer questions. Our records show you received a live agent multiple times, but the chat ended due to inactivity.
Our Customer Service team followed up with your mail center on your behalf regarding the task you requested yesterday. Please note our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We will follow up with you.
Sincerely,
iPostal1
Great service.
April 22, 2026
Unprompted review
Reply from iPostal1
Hi Sebastian,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.