Very poor customer service.
If you're looking for basic courtesy, professionalism and respect, this is not the place.
I'm not talking about exceptional service. I'm not talking about going above and beyond. I'm talking about the absolute basics: basic manners, basic customer service, basic respect for someone who booked an appointment and left home early to be there on time.
Unfortunately, I found none of that here.
As I approached what I believed was the entrance, the receptionist immediately began shouting at me. He didn't ask why I was there, didn't ask my name or whether I had an appointment. Instead, he raised his voice from the outset. Every attempt I made to explain myself was met with even more hostility. His tone, body language and overall attitude were intimidating and unnecessarily aggressive.
The situation became so stressful that I ended up walking towards the wrong entrance again, simply because I was so flustered. Rather than helping, the same aggressive behaviour continued.
What disturbed me even more was that, while I was waiting, I personally witnessed the same receptionist speaking in a similarly hostile manner to other customers on the phone, and delivery drivers. That led me to believe that this wasn't an isolated incident, but part of the way customers are treated there.
I can't say why I was treated like that, and I won't speculate. I can only describe what I personally experienced.
The only reason I stayed was because I had a pre-booked family trip to Cambridge for my birthday, my tyres urgently needed replacing, and everything had already been arranged. Otherwise, I would have left immediately and taken my business elsewhere.
No customer should have to accept being spoken to in that manner simply for arriving for an appointment.
I rarely leave negative reviews, but I believe people deserve to know what they may encounter before choosing this business.
I sincerely hope the owner takes customer service seriously and addresses this behaviour, because no amount of technical skill can make up for a complete lack of basic respect.
I will never return, and I cannot recommend this business to anyone who expects to be treated with courtesy and dignity.
