IPSY Reviews 6,112

Several times I’ve had to ask for replacement packages due to shipping or contact issues that randomly arise. Several times I’ve had packages say delivered although never were. I enjoy the products but going through so much to get them is not fun.

I've been with Ipsy off and on since 2012. Most of the time I'm happy with whatever I get and buy. There have been a few times when something went wrong in the shopping department but it's only been a few times all these years. Ipsy was one of the first when the subscription boxes started happening and I have no regrets joining.

I love Ipsy! I loved coming in as a new member at a discounted rate. I loved all the different choices they have available. Sometimes make up and skincare can be a pain and overwhelming but Ipsy made the shopping experience fun & easy!!! I spent so much money with them in just a few months. Highly recommend!

I had a very bad experience with them ! They didn’t send 2 months and I request them refund or send other one and they just didn’t help . So I’m so disappointed

I came back Ipsy because I truly enjoyed the products. That has since changed… I still have not received my October bag. I already paid for my November bag… I doubt I’ll get that either… So I canceled sorry guys.

HORRIBLE THEY WENT DOWNHILL I DONT EVEN THINK I GOT MY IPSY BOX FOR THE MONTH I CANCELLed too and it’s a whole hassle to cancel n if yu even r cancelling it all the site glitches I bought makeup from it half didnt come half damaged and half was like those free items samples you get on your bday if I get charged again im contacting my credit card

How do I do that? I just got my package and im not like that but right now i just wanna complain about what i got cuz I WAS SUPPOSE TO HAVE 3 item . Only got 2 . And both i dont like it I already have that at home from you and dont use it wtf?????? Im sorry but you can do better than that

ipsy just keeps getting worse lol. i just cancelled my boxycharm subscription because i got my OCTOBER box in november. there’s also been instances where they’ve sent me the wrong product and when i asked them to resend it, they sent me ANOTHER wrong product. also the products don’t feel worth the almost $40 a month and for the most part i’m getting brands i’ve never even heard of and cheap looking/feeling products. only thing i think is worth it is the drop shop so i can get what i actually want and need for a good price. i also hate the ai bot they push onto you for customer service. it shouldn’t be impossible to talk to a real person.

Ipsy is a great company! I really enjoy being able to try different brands without breaking the bank!

I am noticing as a decently long time member that ipsys shipping partner is lacking timeliness. I also have ran into missing items and of broken items. While I appreciate the value vs what I pay. It might be beneficial to explore alternative contracted shipping agencies. ACI is not as reliable as so many others. The prices for membership have gone up which a lot have done with inflation but the service has gone down. Your customer service agents are lovely but they are at the mercy of those you contact with and likely have to deal with the complaints.

I did not receive my October box. In Messenger chat. I was guaranteed to receive ALL my items and Add-ons.
Yesterday, my "accommodation" box arrived and it was 1 ITEM. Just a set of makeup brushes.
I also opened another ticket yesterday so I could speak with a person, and absolutely no reply.
I want My October box and a Refund.
Your bot makes it so distressing to get any real results

I have been buying from IPSY for years with minimal issues and no problems getting damaged products replaced. However, my last two purchases have been sent with different items than what I ordered and the most recent order still has not been made right. On my most recent purchase, I contacted IPSY regarding a missing item 4 times before getting it escalated so that I am getting responses from people rather than the Customer Service bot, but I still don't have what I ordered after two months. Their new shipping carrier (ACI) has terrible online reviews and many reports of lost packages. I'm not sure how much longer I'm going to have to wait/get jerked around to get a resolution.

Waiting on a package after 3 weeks reached out multiple times requesting a refund and still no assistance terrible customer service would give them negative stars if I could trash!!!! Especially for how much my order was for!!!! Don’t shop here

I’ve only had IPSY for 2 months before I cancelled my subscription. I had the boxycharm sub, and I am stationed overseas due to military. I know it would take some time to get over here but I NEVER received my August box. I contacted customer service, and they sent out a replacement 3 times!!! NEVER got one of them but was somehow able to get my September box? Every time I go to customer service about this issue they never know what to say. It’s honestly super annoying and just straight giving up on not receiving my August box even though I paid for it and can’t get a refund for it.

I’ve been an IPSY subscriber for a while, but lately I’m really disappointed. They keep sending me lip balms over and over — I have plenty now, thanks to IPSY! I was hoping for more variety and better product selections that match my preferences, but the choices just haven’t been up to my expectations.

To make things worse, I placed an IPSY Shop order on October 12, and after waiting over two weeks, I finally received the package on October 28 — only to find out it was completely the wrong order. I got products I never ordered. I contacted IPSY about it, and while they are resending my original order, I was told that two of the lipsticks I ordered are out of stock, so I won’t even be getting them. I still didn't recive my actuall order.

It’s really frustrating to wait that long, get the wrong items, and then still not receive everything I actually paid for. I hope IPSY improves their product selection, shipping accuracy, and quality control because it’s been really disappointing lately.

Exceptional service and communication! Promptly resolved issue! Thank you so very much!!! Stephanie

My experience was great. My October bag didn’t show and when I contacted them they responded quickly and solved the issues and resent my bag. Very pleased

I ordered a significant amount of add on’s to arrive with my glambox… over a month ago. I tried multiple times to get an answer from their stupid bot, and then finally a promise that an agent would follow up shortly. Their agent just copied and pasted the response from the bot-“… something, something … 15 business days to ship….”. Uhhh- it doesn’t take 15 days to arrive when I live 4 hours away from MacDonough, GA.

I have been an Ipsy subscriber since 2012 (+/-), and have been happy to refer it to coworkers and friends. However, my satisfaction has been in decline over the last 3 years, or so. The shipping has gotten worse and worse- often my products arrive damaged, in addition to being late as hell. I never reach out to report it- because I hate dealing with the idiotic bot- seriously considering canceling my subscriptions.

Ipsy Stole $72 from me. They “upgraded” my membership without my permission then when I tried to reach someone about the issue I could not get a real live person on the phone just a robot that kept telling me the same dumb thing. Still no1 has yet to contact me about this situation. No customer service , terrible trouble resolving and they are thefts.

If you expect your order in a timely manner ,DON’T!!!! It took my shop order 23 days to arrive. This was not the first time either. If you know your shipping method is sub par, find a new one!!!