IRA Financial Reviews 1,831

Starting a business can feel overwhelming, but working with Tamara made the entire process so much easier. She guided me through every step with clarity and patience, and helped me navigate all the chaos with confidence. I’m really grateful for her support!

Morgan was very easy to work with and a tireless service professional that went the extra mile!

I am the long time customer for IRA Financial Company. Ms Morgan A always there to help me resolve all the problems, I really appreciate her for all the help， she is the best of the best!

Tamara was awesome!
She went over and above to help me accomplish my goals in the required timeline!

Working with IRA Financial started out well. Talking with their sales team they seemed knowledgeable and helpful. Once I signed up, it became very difficult to reach someone. I tried calling, I tried their online chat. Just dropping to voice mail or no response online. I tried different days and different times. Always the same. It is inexpensive, because you have to fill out all the forms for everything yourself. And, with my first investment, the "customer support" team that helped me fill out the form, filled it out incorrectly which slowed the process down and my first investment didn't get done because the process was too slow. Then I found out they will only process one investment at a time. You can't submit several "investment authorizations". I guess it confuses them. After all that, once my investment started generating interest, now I had to fill out the deposit information to make sure the deposits were credited to the correct investment. This task, although the deposits are already labeled correctly. Also, no one was available to help fill out the form again. I have been trying to reach someone for a week now... Slow process and tons of frustration.

Another great interaction with customer service at IRA Financial. Morgan A was very knowledgeable and patient while helping me with a transaction on the website. Thank you!

Morgan A at IRA Financial was so helpful and kind when she advised me. She’s a joy to work with. Her step by step guide makes me be reassured on my requests.
I’m very grateful!

Although my explanation of what I was looking for was a bit confusing, Morgan A caught on quickly and was able to explain what was needed and emailed me further information to follow up.

Morgan was very helpful. She was able to answer all my questions and walk me through how to accomplish my request on the IRÁ website.

Morgan A got me exactly the information I wanted in just a few minutes. Thanks for the excellent service!

Morgan did a great job! She listened to my situation where I had previously requested that an investment form be executed and she confirmed that she would follow-up with others in "Full Service" to retrieve an email that I had sent with other information requested. She indicated that someone from the Full Service team should be able to give me a status by the end of the day today. She was detailed, friendly, and complete in her communication. Thanks very much Morgan!

I have been evaluating my experience with IRA Financial Trust and wanted to share observations that may be useful for others conducting due diligence. IRA Financial Trust is a South Dakota–chartered nonbank trust company, which means it does not operate as a bank and is not subject to routine prudential oversight from federal banking regulators such as the FDIC, OCC, or Federal Reserve. My understanding is that its oversight is limited to state trust‑charter requirements and federal tax‑compliance rules applicable to IRA custodians, rather than the type of ongoing financial‑stability examinations applied to banks or broker‑dealers. Client funds are not federally insured.
From a user‑experience standpoint, I have found the online dashboard difficult to navigate. It can be challenging to view total balances, investment positions, and available cash in a consolidated way. The portal design feels dated, and the workflow for basic tasks is not as intuitive as other financial platforms I use.
Operationally, response times can vary. Outbound transfers have sometimes taken several business days, which I understand may be due to workload and internal processes. Faster processing is available, but it comes with an additional fee. Customer service availability has also been inconsistent, and staffing turnover has occasionally resulted in delays or being routed between departments before receiving a clear answer.
Because IRA Financial Trust is not regulated by agencies such as FINRA or the SEC, there is limited publicly available information about its financial condition, cybersecurity posture, or internal controls. As a client, I have not found a way to review audited financial statements, insurance coverage levels, or other documentation that would typically support due‑diligence efforts with more heavily regulated institutions. This appears to be a broader structural issue in the self‑directed retirement industry, not unique to IRA Financial.
Regarding the 2022 cybersecurity incident, IRA Financial reported that affected cryptocurrency assets were ultimately recovered. However, from a client perspective, it is difficult to assess what specific controls failed, what changes were implemented afterward, or what independent oversight exists today, since this information has not been published in detail.
I am not suggesting that IRA Financial Trust or similar firms are violating regulations; rather, the regulatory framework for nonbank IRA custodians is different from what many consumers may assume. For individuals holding significant retirement assets, the absence of federal prudential oversight and limited transparency into financial and cybersecurity safeguards may be important factors to consider.

I love working with Maria, She is always so pleasant and helpful.

From start to finish, IRA Financial made the ROBS process simple and easy to understand. Maria was always available to answer questions and guided us through the process with ease. IRA Financial made our dream of owning our own business possible.

The attention I received from Jenn B was really good. She was knowledgeable and quick to handle my account.

YOU WILL MISS YOUR INVESTMENT WINDOW. The experience of opening the account and distributing funds couldn't be more different. The company is chronically understaffed. It takes them weeks to assign someone to lead your request. Note: They claim 5-7 days for fund distribution, which is completely false.

Look for another castodian; this customer experience is a complete disaster.

Avery Feterl helped me navigate a somewhat confusing process getting some are traditional IRA transverse and converted to a Roth At IRA financial. Awesome experience!! He was on it every step of the way.

Suvie Fogelman was one of the best Customer Service Representatives I have EVER dealt with.

She was polite, patient and considerate. She went to Billing Department to make sure all my payments due had been received.
Just a wonderful young lady to deal with.

Morgan A., the representative I spoke with, was very professional, and clearly answered all my questions. She was polite and well informed. It was a pleasure dealing with her.

MORGAN A was quick,courteous and knew exactly what I needed!
Thank-you
Rand Rosecrans
Rose Pine LLC