They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more
Company replied
Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more
Company replied
What was great was they came over so quickly. Marty tried to repair it on the spot but the damage was more complicated, so he had to take it away. He kept me informed throughout the repair and my phon... See more
Company replied
Company details
- Mobile Phone Repair Shop
- Computer Repair Service
- Mobile Home Supply Store
- Phone Repair Service
- Screen Repair Service
- Trade School
Written by the company
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Contact info
128 City Road Old Street, EC1V 2NX, London, United Kingdom
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4.2
Great
636 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t Turn Up and Don’t Keep to Their Promise!
What a joke! They called me on Sunday morning and said they’d be with me early to mid-evening. Great. But instead I got a text apologising for the no-show and would tomorrow be okay. I texted back to say it would be okay, and could they give me a time. It’s now 09:05 on Monday 15/7/24, and there’s been absolutely NO communication from this shower at all! I wouldn’t rely on them; not only do they not show up at the appointed hour, but they can’t even be bothered to put things right when it happens. I’ll now have to go elsewhere. Beware an outfit with forked tongues!
July 14, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joan,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and deeply regret the inconvenience caused by our missed appointment and lack of communication.
We take full responsibility for not meeting our commitments and understand how frustrating it must have been for you. Your feedback is invaluable and highlights areas we need to improve on to provide the service our customers deserve.
We are committed to making this right and restoring your faith in our service. If you could give us another chance, we'd like to offer you a priority appointment whenever you get a chance, along with a discount as a gesture of our sincere apologies. Our team will be in touch with you immediately to arrange this and ensure you receive the prompt and reliable service you should have experienced from the start.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Warm regards,
Company Director
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Very knowledgeable iPad, iPhone and Mac engineer who does home visits
I dropped my iPad yesterday afternoon and it broke. I found IRepairMan on duck duck go and checked his rating with TrustPilot.  I filled out the form and got an email back within an hour. We discussed the issue. I paid by bank transfer and next day Mr Ali cams and fixed it quickly. He was very pleasant and meticulous. I will use him again any time I have a problem with phone or Mac.
July 5, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Alan,
Thank you for sharing your incredible experience with us! 🌟 We're thrilled to hear that our knowledgeable engineer, Mr. Ali, was able to provide such prompt and meticulous service to get your iPad back in perfect condition.
Your detailed feedback highlights exactly what we strive to achieve: quick, reliable, and professional support right at your doorstep. It's wonderful to know that you found us through DuckDuckGo and that our TrustPilot ratings reassured you.
Your kind words and trust in our service mean the world to us. We're here for you anytime you need help with your phone, iPad, or Mac. We look forward to assisting you again in the future!
Thank you for choosing IRepairMan and for your inspiring review.
Best regards,
Company Director
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Hayley,
Thank you for your wonderful review! 🌟 We're thrilled to hear that you found our service fast and efficient.
Your satisfaction is our top priority, and it's great to know that we met your expectations. If you need further assistance or have any questions, don't hesitate to reach out. We're always here to help!
Thanks again for choosing us and for your kind words!
Best regards,
Company Director
iRepairMan
Excellent service
Excellent service, extremely efficient and replaced my cracked screen, good as new!
July 1, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joanna,
Thank you for your fantastic review! 🌟 We're delighted to hear that you were pleased with our efficient service and that your screen now looks as good as new.
It's our top priority to ensure our customers receive the best possible service, and your feedback reassures us that we're on the right track.
If you need any further assistance or have any questions, feel free to reach out anytime. We're always here to help!
Thanks again for your kind words and for choosing us!
Best regards,
Director iRepairMan
Maratib was amazing!
Maratib was amazing!! Both at fixing my phone that looks brand new. He was very calm and customer service on point! Excellent conversation! I honestly cannot rate him enough!
June 23, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Sol Luz,
Thank you so much for your glowing 5-star review! We're thrilled to hear that Maratib provided such excellent service and made your phone look brand new. His calm demeanour and top-notch customer service are indeed valuable assets to our team.
We're delighted that you enjoyed the conversation and had such a positive experience. Your kind words and high praise mean a lot to us.
If you need any further assistance or have any questions, please don't hesitate to get in touch. We're here to help!
Best regards,
Customer Service Support
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100% recommend
100% recommend! Called and had my cracked iphone screen replaced same day. Incredible, professional service. The replacement screen seems better than the original Apple one, it almost feels like I’m wearing glasses when I’m not. Brilliant!
June 19, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Claire Pierrot,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with our service and that your new screen feels even better than the original.
Providing professional, same-day service is our goal, and we're delighted to know we hit the mark for you. Your kind words and recommendation mean the world to us.
If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy your perfectly clear screen!
Best regards,
Customer Service Team iRepairMan
Do not use - service disgraceful
Initial issue was the quality of the screen used to repair my phone. Was not brand new as expected and was installed with scratches/marks.
Went on holiday after this repair (issue of the screen quality still pending resolution) and my phone casing melted away from the handset. The seal had not been replaced correctly - resulting in my phone battery expanding and a few minutes later my phone switched off and never turned back on. I had to purchase a new phone whilst on holiday and lost all my photos/data. Email sent to the company informing them of this - no responsibility taken. Only £34.99 offered to resolve the initial faulty screen installed. Do not use this service.
Response received from company- claim that they are not at fault and they are confident in their "quality" products used. Do not recommend.
June 19, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear D Gray,
Thank you for your feedback. We're sorry to hear about your experience and want to address your concerns promptly. Please contact our customer service team directly at 020 3718 8773 so we can investigate and resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Best regards,
Customer Service Manager iRepairMan
Very Professional service
Very Professional service. Maratib is a personable and respectable man. I will be recommending this service to everyone who damages their phone.
March 12, 2024
Unprompted review
A really first class service
A really first class service. They actually answer the phone and respond to e-mails! I couldn't praise them more highly. For busy people who don't have the time to go to an Apple repair appointment or process - it's essential and excellent value.
June 12, 2024
Unprompted review
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Great service
Came to my place and replaced my screen, I did not lose any data , basically done the job that EE couldn't, am more than pleased with the work and service provided
June 10, 2024
Unprompted review
Fast and reliable service
I had smashed the back of my iPhone, and I came across this company while researching for repairs. Maratib came the next day to collect my iPhone and returned it within a few hours, fully repaired. Excellent service, I would definitely recommend. Thank you!
May 17, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Chelsea,
Thank you so much for your wonderful review! We’re thrilled to hear that you were satisfied with our repair services. Your kind words mean a lot to us and inspire our team to continue delivering exceptional service. If you ever need our services again, please don’t hesitate to reach out.
Best regards,
Manager iRepairMan
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Tom,
We truly appreciate you taking the time to leave such a positive review! It’s great to know that our repair services met your expectations. Your feedback is invaluable to us and helps us strive for excellence. We look forward to serving you again in the future.
Warm regards,
Team iRepairMan
A total lifesaver
A total lifesaver. Same day service and came on a Friday evening. Efficient, knowledgeable and polite. Couldn't recommend highly enough.
May 17, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Philip,
Thank you for your fantastic review! You have called me 'A total lifesaver', which makes me more thrilled to help people. We’re delighted to hear that you had a positive experience with our repair services. Your satisfaction is our top priority, and it’s rewarding to know that we achieved that. Should you need any more assistance, we’re here for you.
Kind regards,
Manager iRepairMan
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Same day callout and it taking 20mins…
Same day callout and it taking 20mins is next level service. Samsung repair has a queue of over a week.
When your phone is broken and it's your daily driver you need it operational asap.
This was the inexpensive option and also the best option.
May 6, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Ben Hill,
We are grateful for your kind words and the time you took to share your experience! It’s wonderful to hear that our repair services left you so satisfied. Your feedback motivates us to keep providing the best service possible. We hope to assist you again in the future.
Best wishes,
Manager iRepairMan
I highly recommend this service
I highly recommend this service! My iPhone screen was so badly damaged that I thought it was beyond repair. Within 20 minutes it looked like a brand new phone. The pricing was reasonable and all done on my doorstep.
April 28, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Thank you so much for your glowing five-star review! We're thrilled to hear that you had a fantastic experience with us. Delivering exceptional service is our top priority, and we're delighted that we were able to meet your expectations.
Your feedback means the world to us and serves as motivation for our team to continue striving for excellence. We truly appreciate your support and look forward to welcoming you back soon.
If you have any further comments or suggestions, please don't hesitate to reach out. We're always here to listen and ensure that your future experiences with us are equally enjoyable.
Thanks again for choosing iRepairMan. We can't wait to serve you again!
Great engineer.came on time .fix my…
Great engineer.came on time .fix my phone in fifteen minutes .will use again
April 18, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Thank you so much for your glowing five-star review! We're thrilled to hear that you had a fantastic experience with us. Delivering exceptional service is our top priority, and we're delighted that we were able to meet your expectations.
Your feedback means the world to us and serves as motivation for our team to continue striving for excellence. We truly appreciate your support and look forward to welcoming you back soon.
If you have any further comments or suggestions, please don't hesitate to reach out. We're always here to listen and ensure that your future experiences with us are equally enjoyable.
Thanks again for choosing iRepairMan. We can't wait to serve you again!
Excellent service
I had a cracked phone screen and I had it repair the same day I phoned about it, Maratib fixed my phone quickly, new screen works fine. It take a while for him to get to me but I'm glad to have my phone's screen repaired.
March 28, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Thank you so much for your glowing five-star review! We're thrilled to hear that you had a fantastic experience with us. Delivering exceptional service is our top priority, and we're delighted that we were able to meet your expectations.
Your feedback means the world to us and serves as motivation for our team to continue striving for excellence. We truly appreciate your support and look forward to welcoming you back soon.
If you have any further comments or suggestions, please don't hesitate to reach out. We're always here to listen and ensure that your future experiences with us are equally enjoyable.
Thanks again for choosing iRepairMan. We can't wait to serve you again!
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So easy to book an appointment via the…
So easy to book an appointment via the website. The follow up communication was spot on. Couldn’t be happier with the service and terrific competitive price too. Great this service was available on a Bank Holiday. Life savers.
March 29, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Derek,
I am absolutely thrilled to let you know that we received your fantastic 5-star review! It's wonderful to hear that you had a positive experience with our top-notch repair services.
Your feedback is incredibly valuable to us, and we are delighted to have your support. We are always looking for ways to improve, so if there's anything else we can do to enhance your experience, please don't hesitate to share your thoughts with us.
Thank you so much for choosing us and for sharing your wonderful feedback with us. We can't wait to have the pleasure of serving you again in the future!
Best regards,
Director iRepairMan
Do not go my phone broke down a month…
Do not go my phone broke down a month later contacted them and they told me it was an accidental damage when I explained to them it was not and they have 12 months warranty but won’t fix at all called him multiple times he ignores me
March 19, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
We are truly sorry to hear about the issue you are facing. We understand this might be causing you some inconvenience. We are doing our best to locate your job details in our system so that we can assist you in the best possible way. To help us help you, could you please share your job ID or your full name and address? You can send us support@irepairman.co.uk. We appreciate your patience and cooperation.
Very fast and helpful service
Very fast and helpful service. Phone screen is of great quality too.
March 13, 2024
Unprompted review
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