Never worked properly, jrot getting fobbed off, sent replacement but still didn't work correctly. Took nearly a year to get a refund, even though told them 1 week after purchase about problems. Bought... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a white 105 combo, it actually works very well in terms of cleaning. However, within 24 hours of owning it, it got itself wedged under a piece of furniture with insufficient ground clear... See more
Warranty Claim rejected under their "reasonable ware" catch all clause. Robot mop lid hinge broke under normal use. Their customer service is non existent, AI replies and after 30 days you get an ema... See more
iRobot looks great at purchase with discounts and promises, but ownership is a nightmare. Key issue not disclosed: the email used for the app must match the purchase email. If it doesn’t, c... See more
Company details
Information provided by various external sources
Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Contact info
Crosby Drive 8, 01730, Bedford, United Kingdom
- irobot.co.uk
2.0
Poor
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
iRobot’s Declining Quality and Support
My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty — it was less than a year old — and was initially told the issue wasn’t covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model — one I would never have chosen.
The replacement performs poorly: it struggles to navigate, won’t connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.
It’s clear that both the quality of iRobot’s products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot — either their products or their support.
June 26, 2025
Reply from iRobot
Hi Bernie, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
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Reply from iRobot
Hello Mike, thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery and found the product well-built, easy to set up, and use.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Irobot
We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.
October 29, 2025
Reply from iRobot
Hello Carol, thank you for sharing your experience! We're glad to hear that our product is helping you maintain a clean home and providing you with some ease.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Reply from iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
October 20, 2025
Reply from iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
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the robot did a good job but it didn't…
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
October 23, 2025
Reply from iRobot
Hello Bertie, thank you for your feedback. We’re glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I can’t remove it’s battery easily.
October 23, 2025
Reply from iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
September 9, 2025
Reply from iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
October 23, 2025
Reply from iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
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Reply from iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
We’re here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a few…
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
September 30, 2025
Reply from iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Brilliant and innovative.
October 23, 2025
Reply from iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Reply from iRobot
Hello Polly, thank you for your brief yet wonderful feedback! We’re delighted to hear that you love your robot.
If you ever need assistance, we’re here to help. Thank you for choosing iRobot!
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So far so good
I was worried as bought my Roomba 405 and then read some of these reviews. My experience has been good so far and Henry my robot is doing a great job.
September 20, 2025
Unprompted review
Reply from iRobot
Hello Stricker, thank you for sharing your experience! We're glad to hear that your concerns were alleviated and that your Roomba 405, affectionately named Henry, is doing a great job.
Your positive feedback is encouraging, and we’re here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Very disappointed
The cleaner never worked, I emailed to advise via customer service. The instructions given were confusing and unhelpful. I gave up trying to get help and gave up on trying to getvthe silly useless vacuum working. I bought a Dyson instead
October 21, 2024
Reply from iRobot
Hi, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
My Roomba 505 has been out of action…
My Roomba 505 has been out of action for over 2 weeks, I have reported and tried contacting customer services and not had a response back.
I've only had the device 2 months, and it's already gone faulty, the support I have received so far is poor and next to nothing.
October 3, 2025
Reply from iRobot
Hello Sherif, thank you for taking the time to share your review. We sincerely apologize for the inconvenience caused by your Roomba 505 being out of action for over 2 weeks. Your feedback is incredibly valuable, and we are committed to resolving this to ensure a better experience moving forward.
To assist you further, please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, 9am - 7pm (UK Time).
Excellent robot vacuum
Excellent robot vacuum, at a great price from the undoubted leaders in this field.
Works flawlessly.
July 18, 2025
Reply from iRobot
Hello Stephen, thank you for your excellent review! We're delighted to hear that you are pleased with your robot vacuum and found it to be a great value.
We're thrilled that it's working flawlessly for you. If you need any assistance, we're always here to help. Thank you for choosing iRobot!
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Not happy with the cleaning
Not happy with the cleaning; not covering the entire area. Have tried remapping and still leaving the areas
October 20, 2025
Reply from iRobot
Hello Premkumar, we appreciate you taking the time to leave a review and apologize for the inconvenience you experienced with your robot not covering your entire home. Your feedback matters greatly, and we are committed to resolving this issue to ensure you have a better experience moving forward.
For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. We are available Monday to Friday, from 9am to 7pm (UK Time).
Never worked properly
Never worked properly, jrot getting fobbed off, sent replacement but still didn't work correctly. Took nearly a year to get a refund, even though told them 1 week after purchase about problems. Bought a different brand which is great. Will not use irobot again after having roombas for over 15 years.
January 1, 2025
Reply from iRobot
Hello Julie, thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you faced with your Roomba and the challenges you encountered with the refund process. Your feedback is incredibly important to us, and we are committed to addressing these issues to improve our products and services.
If you have any remaining concerns or require further assistance, please feel free to contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, from 9am to 7pm (UK Time).
Im really surprised to see the negative…
Im really surprised to see the negative reviews as my experience so far has been great. The 505 combo has been such a help for me and other than a small hiccup in connecting when I first set up, it’s worked well.
September 28, 2025
Unprompted review
Reply from iRobot
Hello Jenny, thank you for sharing your positive experience! We're delighted to hear that the 505 Combo has been a great help for you. We appreciate your understanding regarding the small hiccup during setup and are glad to know it’s been working well since.
Your feedback is greatly valued, and we are here to support you should you need any assistance in the future. Thank you for choosing iRobot!
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