Fraudulent Retailer -- STAY AWAY
I placed an order for $13,550 with “Forever Iron Doors” for doors and stair rails on April 27, 2021. Until today, the merchant has never produced any product and I believe the merchant never will.
On May 26th, I received a phone call asking me to come in and submit my credit card authorization and was immediately charged $6,775 (50% deposit). After the charge, I never heard back from the company without reaching out to them first. When I called about a month later (June 26th) to inquire about the delivery date, I was told the designer had quit and there would be a delay and my doors would not be delivered until October. I have written correspondence via email where I asked if there was any way I could get it earlier and the owner of the business, Barry Kaufman, responded "let me work on it" (see attachment). I never heard from him again concerning any date.
On July 27th, two CAD drawings were sent via JobNimbus for approval, and I approved them immediately. I reached out to the company in September 2021 via phone and text and I kept receiving assurance that the doors “were on the way” but would never get an actual delivery date.
Despite leaving numerous messages, no one from the company ever calls back. I sent an inquiry on November 2nd and finally received a response where a new employee informed me the “new” delivery date was January 19th, 2022. When that date arrived, I called and was told that it was coming in a few more weeks. I subsequently called every week until February 14 when I learned from another new employee that my order was "not available". Despite many calls to the owner, I have never heard back from the company, nor have I received a delivery date. It has now been a year and I still do not have any products. I believe my order was lost in the shuffle of exiting employees. This is now going to the courts.