Fantastic company and fantastic service! Andrew was extremely helpful with my order, when the Mastercard payment failed to go through (due to a fault at Mastercard's end). He even upgraded my delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Correct items delivered on time in good condition. Website fine except when paying. Need to select 'Evalon card' to pay with Visa. Who has ever heard of that? Reply from company now received explain... See more
Company replied
Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more
Company replied
Items supposed to be delivered by DP Express yesterday (Friday 8/May). As of 2:00pm today (Saturday 9/May) I have neither received anything or heard from anyone as to why not delivered!! I sent... See more
Company replied
Company details
Written by the company
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Contact info
Unit 20, Inchwood Park , EH48 2FY, Bathgate, United Kingdom
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Excellent
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and super fast delivery
Great service and super fast delivery. Will definitely use again. Thank you.
March 19, 2026
Reply from Ironmongery Plus Ltd
Hi Becky, thanks for the review.
We are pleased that you had a good buying experience with us!
Best regards, Ironmongery Plus
Good regular communication
Good regular communication. Easy to order. Nicely packaged and a quality product.
March 13, 2026
Reply from Ironmongery Plus Ltd
Hi Paul, thank you for your business. We like to keep in touch!
Best regards, Ironmongery Plus
Very satisfied with the service
Very satisfied with the service. The team is professional, communication is clear. I will definitely use their services again.
March 6, 2026
Reply from Ironmongery Plus Ltd
Hi Mindaugas, thank you for taking the time to leave us a review. It is much appreciated!
We look forward to seeing you again!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Micaela,
Thank you for your vote of confidence!
We appreciate it!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Julia,
Thank you so much for your review. It's appreciated!
Best regards, Ironmongery Plus
Prompt delivery
Prompt delivery, Everything I needed, Will know where to look for any more replacement door handles etc.
March 13, 2026
Reply from Ironmongery Plus Ltd
Hi Stephen, we are pleased that you had a good buying experience with us, and we look forward to seeing you again. Thank you for your vote of confidence!
Best regards, Ironmongery Plus
Great service from Ironmongery Plus
Great service from Ironmongery Plus. Items were dispatched quickly and were well packaged when they arrived. Would happily use them again in the future on one of our projects with non concerns whatsoever. Many thanks for the great service !!!
March 13, 2026
Reply from Ironmongery Plus Ltd
Hi Mark, thank you very much for your review, and for your vote of confidence.
We look forward to seeing you again for any of your ironmongery needs,
Best regards, Ironmongery Plus
Quick delivery
Quick delivery. Reasonably good products. Wish there was better spec info on items
March 7, 2026
Reply from Ironmongery Plus Ltd
Hi David, thank you for the review. Actually for the product that you bought from us, we do provide , on our website, technical drawings, and conformance to DIN standards. I have emailed these to you separately. Thanks again for your business.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi, we are happy that you had a good buying experience with us.
Best regards, Ironmongery Plus
new door handle - very quick delivery
My door handle broke, the spring was broken, ordered a new handle , got a new one from Ironmongery plus and it was exactly the same as the old one.
March 8, 2026
Reply from Ironmongery Plus Ltd
Hi Ian, thank you for taking the time to review us, It is appreciated.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Richard, thank you for your review and your business! We hope that you may consider us for your next ironmongery requirements.
Best regards, Ironmongery Plus
Excellent company with the service to match.
Excellent company with the service to match! Drew’s expertise, advice and patience (I asked a lot of questions!) were second to none. If you are looking for lots of choice, great prices and most importantly quality service (including delivery) then look no further than Ironmongery Plus.
February 17, 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Hi Fiona, Thank you very much for taking the time to leave us a review, we really do appreciate it!
I think you covered everything that we aim to deliver from the business.
We have extensive relationships with quality UK ironmongery manufacturers, and our buying power allows us to pass on very competitive prices.
We also have significant ironmongery expertise across our staff, and we are always pleased to to advise on product choice to ensure that our customers get the correct product for their application.
I will make sure that Drew sees this review!
Best regards, Ironmongery Plus
Excellent item
An excellent item which is very good quality. The delivery time was a few days, which lost it the 5th star
March 5, 2026
Reply from Ironmongery Plus Ltd
Dear Howard, thank you for taking the time to review us, it is much appreciated!
I can see by looking at your order, that is was placed just a few minutes after our cut-off time of 3:00 p.m. for a guaranteed Next Day delivery option. Hopefully the standard 2-3 business day delivery did not cause too many issues.
We hope that you may give us the opportunity to satisfy your next ironmongery requirement!
Best regards, Ironmongery Plus
Quick delivery and excellent customer…
Quick delivery and excellent customer service from Andrew.
March 2, 2026
Reply from Ironmongery Plus Ltd
Hi Roslyn, we are delighted that you had a good buying experience with us, and we will make sure that Andrew sees this!
Best regards, Ironmongery Plus
The customer is NOT always right!
I ordered a small item from Ironmongery Plus on 02/03/2026 on 2-3 day delivery terms and was disappointed that it had not arrived by 06/03/2026. On phoning a very pleasant and efficient member of staff called Andrew on 06/03/2026, he emailed me POD in the form of a photo to say the parcel had been delivered on 04/03/2026. Sure enough the goods were in my safe delivery Hippo Box all along and I had failed to notice it! This company obviously excels in many ways and I look forward to placing more orders with them in future.
March 6, 2026
Unprompted review
Reply from Ironmongery Plus Ltd
Thank you so much for your review., and your vote of confidence!
Providing the best customer service that we possibly can is a principal business driver for us
We look forward to serving your future ironmongery needs.
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Hi Kenneth, glad to hear it was a good buying experience for you.
Thank you for your vote of confidence!
Best regards, Ironmongery Plus
Reply from Ironmongery Plus Ltd
Thanks for the review Chris.
As they say "Does what it says on the tin"
Hope to see you again!
Best regards, Ironmongery Plus
Great service
I contacted Ironmongery Plus for door furniture when replacing 16 doors at home. I spoke to Andrew who was very knowledgeable, friendly and helpful, providing some samples the next day for me to make final decisions. Everything arrived very quickly and with no issues. I would not hesitate to use them again.
November 14, 2025
Unprompted review
Reply from Ironmongery Plus Ltd
Hi David, thank you for the review and your recommendation. Customer service is the principal business driver for us.
We are delighted that you had a good buying experience with us, and we will make sure Andrew sees this!
We hope to see you again!
Best regards, Ironmongery Plus
Very good service
February 15, 2026
Reply from Ironmongery Plus Ltd
Hi William,
Thanks for the review, it's appreciated!
We are pleased that you had a good buying experience with us.
Best regards, Ironmongery Plus
Excellent service
Excellent service easy to order online, quality products, with fast and efficient delivery, would recommend.
February 20, 2026
Reply from Ironmongery Plus Ltd
Hi Ian, thank you for taking the time to review us. We try to make buying from us as smooth as possible!
We look forward to seeing you again.
Best regards, Ironmongery Plus
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.