Internal Revenue Service Reviews 

I only left 1 star because I had to. I filed in February and have not heard anything. You try to call and its a stupid unhelpful phone system. The system says I'll see if I can transfer you. What a waste of time and energy. All I have is questions and would like human interaction. I've called many times and when my call was actually answered the staff member says oh I don't anything in that department, let me give you the number to call. I recite the number and the response yea that's it. What a joke!!!!!

I haven’t received my refund from 2023 ..I am a single mom of a teenage son…I am still waiting on my refund…I used taxpayer advocate and they’re useless..At this point everyone is incompetent you can’t get a straight answer..They keep saying 60 days there is only 12 months in a year…Throw the entire system away..No one knows their job..I don’t know why it’s frustrating..The potus gave these people a platform to be racist on the surface…I don’t get food stamps or any other govt assistance..I work everyday and my tax dollars don’t warrant a refund..Not even a straight answer..This entire system sucks and should be dismantled ….Land of the free…⁉️Not if you’re black ..And that’s a fact ..What a joke IRS and the taxpayer advocate zero stars don’t waste your time !!!!!!

Ms. Stroud, IORS agent #1004366044, provided polite, professional assistance which should be recognized. Ms. Stroud took my call and because of the questions involved, had to review my tax records, which expectedly took time. Ms. Stroud would periodically come back on line to let me know she was still reviewing the documents and hadn't forgotten me. Now days, so many who put you on a phone hold fail to let you know they are still working the issue so you know they haven't died. Thank you Ms. Stroud for your professionalism.

They have prevented me from filing my taxes with all my dependents 2 years in a row. They set up an ID Pin for my daughter and myself without a reason. When we do the ID Verify it doesn't work. This is all just a big wide scam they are running. I am sure many more others are going through this. I did not ask for one and neither did my daughter. Then they refuse to mail it out to us. 2 years now and I have been stolen from. They are a corrupt organization full of fraud and are all about stealing money that I worked. There is no reason to deny me filing my dependent. Might be time to create a group to stop filing taxes if they can't have integrity. I call them and they are unprofessional over the phone. Give no explanation and hang up. The IRS needs to be dissolved.

If I could give 0 stars I would. This is essentially a criminal organization backed by the government, stealing money and holding it forever and making it impossible to reach them. I think the worst of it all honestly is that we can simply communicate using a website, email, calls. It’s all mail. They are living in the 1800s, sending letters by horse. This is embarrassing. They are hiring 80,000 people?!?! They all need to be fired, this organization needs to be shut down by DOGE, and an actual legitimate organization can be put into place .

One of the worst service experiences ever! It is unbelievable to see an organization that is responsible for taxes of the biggest economy in the world is in such shambles.

They mailed me a penalty dated back to 2016 and for a penalty dated back to 2018 which I have already paid. I waited for an hour to talk to someone on their support line and when the call connected, I could not hear the other person on the line.

They need to create a proper process to provide support or outsource this department completely to a responsible party.

They keep sending penalties and charging interest but there is no one to talk to from the IRS!

It is tax time, and We the People, are not allowed access to live IRS Agents? How many people work for the IRS? It used to be where if none of the prompts dealt with your specific issue, that you could say it is something else, placed on hold, and routed to an agent that could help you. Now, you must be very specific as to what you are calling about and if the system does not have your issue in the automated system, you get hung up on. I feel that if we are not allowed to talk to live agents anymore, then DOGE needs to cut back the staff by 50% or MORE since employees are not being bothered by phone calls anymore.

HORRIBLE HORRIBLE HORRIBLE!!!
Number #1003951403 she was disgusting and no help at all! She didn’t help me filling out my payment agreement and had an attitude/sarcastic and was not letting me talk. I hate talking to people with the IRS.

The IRS is holding people's refunds for review on a random basis but why though I file the right stuff every year I have the same amount of dependents. I am counting on this money like many others. It should be an open and shut review on my return. I just don't understand these people. I filed Jan. 17 and was accepted same day. I'm a pather so I have to wait until after Feb. 15th for any movement at all. My return has been on hold since path lifted. This is nuts.

If I could give this 0 stars I would the IRS customer service number I called was just an automated machine I would keep asking to talk to a representative and it said it couldn't understand my command please hang up and try again later, finally called a number waited an hour before I could speak to someone just so they could tell me that it was the wrong department I called than gave me another number to call too called that number and till this day can't get a representative to talk to me wait time is 2+ hrs just so no one answers IRS YOU NEED TO GET YOUR STUFF TOGETHER! BECAUSE WHEN YOU GUYS WANT OUR MONEY OR WE OWE YOU THANNNNNN YOU ARE QUICK TO TAKE ACTION, BUT NOT WHEN WE NEED ANSWERS!!! OUTRAGEOUS!!!

After being on hold for an hour Ms Stump @2:45 must have been having a bad day. She overtalked me. Did not give me a chance to finish answering a question. I had her on speaker my roommate witnessed how calm i was as opposed to how this lady talked down to me. She was very rude. This is not the first time I have encountered this. The IRS has the rudest customer service employees. no matter how nice you are to them they are nasty and degrading to the customer. I am sick of talking to people who think I have to be afraid to express myself because I have to pay taxes. We are adults and deserve mutual respect. If you don't like your job, seek another or get therapy. they should record and monitor every call! this is ridiculous.

I've been trying to contact for almost 42 days about my tax refund I'm about to lose everything I own because of you guys WTH is wrong with you guys seriously pick up your phones and answer when people call or email

Hey how are you if may ask? Would like to thank for trying to aid with taxes in a way. It would be helpful to get an IRS employees e-mail. That way can send pictures because when go in office(s) only can bring in personal identification or tax type forms mobile may be needed. Going through identity theft and makes finances, living situation, and volunteer/work opportunities more complex. Have paid so many fees to DAWSON, federal, and state. Wish the best and gratitude.

Hi I must be doing something wrong I applied with tax advocate in 2022 I lost my job got divorced etc that year ! I owed $8500 in back taxes was not working at the time during this. I was given a case number I applied for hardship because I had no income coming in. Was single mom three kids and my tax advocate would not get back with me. I called him and his manger numerous times left messages got no responses he asked me to fill out a form and write letter about my hardship that was last time we spoke he was based out of the Austin Tx offices ! I would call 2 to 3 times a week over a year the call center would see all the notes and saw he wasn’t responding to their emails as well they even requested to have my case moved over to the Houston office and he would not let my case go they said and I finally gave up I can only call for over year and I got no information back even call reps were speechless on lack of help I got . Also was sent letter by him advised me not to worry that they would not take my refund of $6500 that year at the time I told him I needed that refund money cause my car was about get repo and I was past due on my mortgage they said we they’re gonna hold my refund and it would not off set my balance well the IRS took it My advocate said that he wasn’t sure why they took it and here we are 2025 and I still have not gotten help so now my balance is $3500 and they’re telling me I have to start a whole new case but yet I see stories where people owe so much more money than me I owe that small amount that’s collecting interest they won’t work with me and I’m afraid to file my 2023- 2024 taxes because I desperately need my refund and I was laid off from my job this past October so I am not working and I don’t have the money or the means to pay off this and I desperately need my refund if there’s any help or suggestions out there, please let me know I desperately need it!
Thank you

Short story, they failed to mail me my IP pin. So I can’t claim my taxes. I can’t even log in because the stupid system of ID.me gives me the same thing. Your request can’t be processed. I’ve been emailing id.me support for the last 4 damn years. No one has replied. Honestly at this point f u IRS.

Every single year they make me verify my identity I'm at the same address I have the same birthday same social the same verification practices that I've had for years and here they did it again this year that you know why because they just want to sit and hold on to my money and not pay me I'm disabled I'm old and I can't even get my income tax check it's sick

The total over all service

"Your refund was used to pay an overdue obligation like child support, other federal agency debts, or state income tax."

I don't have kids.
I have nothing in collections, nor do I have any loans out.
I've NEVER owed on taxes.

Screwed me out of my own money. Get bent you slimy ass thieves.

They sent a letter requesting more information which took THREE weeks to reach me then once I sent them the information they needed they said it will take another 60 DAYS just to process the documents. Lmao! Crazy !!!

THE WORST SERVICE IN THE WORLD. THE MOST DISGUSTING NASTY SERVICE OUT THERE. THEY ARE A SCAM. THEY WONT EVEN LET ME LOG IN TO MY ACCOUNT TO SEE MY W2. This is insane.