While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Irwin Industrial Tools is an American manufacturer and distributor of hand tools and power tool accessories.
2.6
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a new type clamp a few years ago and it’s absolutely rubbish. It looses grip constantly and was a total waste of money. I tried to use it again yesterday and it’s gone back in bottom of box due to it being no good at all.
I would not buy Irwin products ever again and recommend you don’t buy there items
Do not purchase anything from Irwin or Stanley Tools as these organisations have very poor customer care and do not honour the so Called "Life time warranty" that they have posted on the Irwin website. This is cheap rhetoric and not honoured. In my case I purchased a multipurpose bench vise and they couldn't even place a defect-free screw in the removable jaws so when i received it, it was obvious that the threads were damaged. The response from Irwin/Stanley was disrespectful of customer rights - they said go back to Amazon and that they didn't have a replacement screw for the item. I hope people are reading this and take it from me these people do not care about the quality of what they produce or the customer- do not purchase any items from them!
Awful customer service. Our vice has a lifetime guarantee and it cracked. I applied online to Irwin uk and then got a reply in French. Then I got an English reply from USA Irwin. They asked us the same questions FOUR times in different emails. Eventually they validated the guarantee claim and said they were dispatching a replacement. Then they cancelled the dispatch & referred us to Irwin uk who put us back through to Irwin USA and then Irwin Philippines. I put in a formal complaint 4 times and they stopped responding. Useless
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
