I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent a... See more
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See what reviewers are saying
I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the... See more
This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now . 4 working days of communication issues but past that now and... See more
Wonderful service!! I ordered some lanka kade figures to help me with my story sack for my classroom. Donna the owner of Isaac’s Treasurea delivered these super fast! I am so impressed with the standa... See more
Company details
Contact info
53 Kingsway North, LE3 3BD, Leicester, United Kingdom
- info@isaacstreasures.com
- isaacstreasures.com
4.1
Great
283 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Product in perfect condition .Vero good service
They have very good ptoducts.
Original.Good service and fast
June 28, 2025
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Reply from isaacstreasures.com
Hi the first I’ve heard about this so I can only apologise. If you contacted us we could have resolved.
A really fabulous online store
A really fabulous online store! I've been having trouble finding nice baby toys in the shops in my hometown so decided to look online and found the Petit Boum donut rattles on Isaac's Treasures, and they're just perfect! Very sturdy and well made and they look gorgeous too. And my 3 month old loves them! I also got one of the Hape red bird whistles for my toddler so that he didn't feel left out and that was a lovely item too, and he loved it! The company themselves were quick and efficient with my order and everything arrived in perfect condition. I would certainly buy from them again and recommend them too.
May 31, 2025
Quick delivery and perfect items
Quick delivery and perfect items! We absolutely love our order and I'll definitely be ordering again.
June 8, 2025
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We’d been looking for some ethical…
We’d been looking for some ethical bubbles and wand for our little grandson and came across Isaac’s Treasures. Really clear website with good information. Super quick delivery too! Thank you
May 26, 2025
Had to get the doll for my mum who has…
Had to get the doll for my mum who has dementia, she is delighted with it.
April 28, 2025
Very good prompt delivery
April 26, 2025
Ordered a great water wall kit
Ordered a great water wall kit. It looks great and arrived quickly. The kids love it.
March 26, 2025
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Great gift for my daughter 🥰
March 26, 2025
Great small business! Would highly recommend buying from Isaac’s Treasures!
We received our products within 2 days of ordering and the customer service was amazing! I love supporting small businesses and I was so excited when they had the new Yellow Door products in stock. Super service! Would highly recommend!
March 1, 2025
Unprompted review
Very disappointed the item delivered is…
Very disappointed the item delivered is damaged and dangerous for a child to attempt to play with as the wood is splintered. In a section.
I have requested to return the item and am still waiting on communication to confirm when and a returns label will be made available to me and a refund issued.
February 26, 2025
Reply from isaacstreasures.com
Hi this is likely been damaged in delivery, you emailed me 4th March I responded same day. You asked me if I could replace it and as I don’t have anymore stock due to it being a clearance line I informed you that it couldn’t and I would provide a returns label. Leaving me a 1* review seems extremely unfair since the item wasn’t known to be damaged on sending and I emailed you straight the way to resolve. Nothing more could be done on my part….
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Quick delivery & well packaged.
I ordered the Stag, to match the Goose I received as a gift. These are lovely quality products and match the description exactly. It arrived quickly and was packaged well. These will be used as cake toppers for our wedding and will make a lovely keepsake!
November 24, 2024
Great company ordered on a pre-order…
Great company ordered on a pre-order that said end of January and it came before then!
January 25, 2025
You took forever to send the item
You took forever to send the item. It still has not arrived. Now it is stuck in customs, quite possibly because the item description is inaccurate. I wish I had not ordered from you. I guess Brexit has consequences.
December 26, 2024
Reply from isaacstreasures.com
I'm really disappointed to see this review especially as you have not contacted me beforehand? You ordered on Boxing Day a public holiday for most the world it’s Christmas !!! The delivery timescales were clearly on my website as I were taking a Christmas break with my children and since they did not go back to school until 7th January this is when I returned. I dispatched your order on my very first day back. In terms of tracking there is nothing incorrect with any description and upon checking it's been released and a delivery attempted so I hope you will reconsider this really unfair review as all the info was there for you to read!
Reply from isaacstreasures.com
Thanks so much for taking the time to leave us a review :)
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Worrying ?
This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now .
4 working days of communication issues but past that now and thank you .
UPDATE -UPDATE 18/11
My wife has received a email from the company , the item ordered evidently was a pre order item and can’t be dispatched before the owning company release their orders .
So apologies received and we appreciate
we must also say , had we been aware it was a pre order scenario, we would have understood and not chased down .
November 18, 2024
Unprompted review
Happy Customer
My product was packaged very well and arrived within the time frame. The children love it. Great buy!
October 27, 2024
Reply from isaacstreasures.com
Thanks so much for your review so happy the children love your purchase :)
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