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Isendu è una suite all in one per e-commerce che consente di automatizzare tutte le fasi di spedizione e potenziare la propria strategia marketing di post-vendita. La gestione degli ordini avviene da un'unica interfaccia, dalla quale è possibile generare automaticamente etichette di spedizione, aggiornare il tracciamento sui canali di vendita e confrontare facilmente le tariffe di spedizione. Grazie alle funzioni marketing invece, è possibile integrare nelle proprie spedizioni strumenti mail e whatsapp transazionali, per migliorare l’esperienza di post-vendita e attivare strategie di upselling, cross-selling e richiesta recensioni per la crescita del proprio e-commerce.
Viale Belfiore, 45, 50144, Firenze, Italy
4.3
355 reviews
Hasn’t replied to negative reviews
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THE INTEGRATION OF THE ONLINE PLATFORMS IN A SINGLE MANAGER HAS BEEN SIMPLE AND A GREAT SUCCESS. WE HAVE REDUCED THE PREPARATION TIME AND MORE IMPORTANTLY THE NUMBER OF ERRORS IN THE GENERATION OF LABELS.
THE EASE OF COMMUNICATION WITH CUSTOMERS AND THE ABILITY TO IMPROVE CUSTOMER ENGAGEMENT WITH OUR SHOPS HAS BEEN A GREAT SUCCESS.
I did a demo with luana and even though I haven't started yet, she has always been available for any questions and clarifications.
It also helped me clarify some things about my online activity that I had never thought about.
If the platform is up to the support it can only be Amazing!
As soon as I'm ready with the opening of my new business, I will definitely choose this service!
Thanks again luana, thanks ISENDU!
Keep cold calling my business after telling them multiple times I'm not interested. Told them to take me off their database and hung up. Guy called Nicolas decided to to ring me once again, telling me how my business won't work and will fail, and that we have terrible customer service simply because I don't want to speak to him in regards to what he is offering!? You are not a customer. You are calling me repeatedly, trying to sell me a service I don't want! STOP IT! IT IS YOU WHO HAS THE BAD CUSTOMER SERVICE! Shocking way to operate; stay clear.
Reply from isendu
Dear Nigel,
We apologize for the negative experience you had with our Sales team.
It is never our intention to upset or disrespect our potential customers in any way.
We received your request to remove your contact information from our database, and we assure you that it has been deleted permanently.
It's important to note that since you have never used our service, your feedback is inaccurate.
We strive to provide excellent customer service and a high-quality product, which is why we have received positive feedback from many satisfied customers.
We regret that we fell short in providing a positive experience during this specific sales call, and we will be sure to address this with our team to ensure all future interactions are polite and professional.
Thank you for bringing this to our attention.
Sincerely,
isendu team
There are some technical issues to improve but overall it's a good tool.
Reply from isendu
Thank you Katia. We are improving our software to be perfect!
Piattaforma facile da usare, staff efficiente e sempre disponibile a venire incontro alle esigenze del cliente.
Reply from isendu
Grazie tante!
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