Isinscooter Reviews 

Ive been communicating with this company for a week and longer.
i have a problem with a U4 bike6i purchased off them, a problem with the walk assist function in fact.
This company have offered me no resolution despite trying to suggest i take specific technical action with the bike to sort out the problem which I've tried with no success, even providing them with videos as they requested.
Now they resort to replying to my emails in a foreign language which I'm unable to understand.
I would never, never use this company again, their customer service base is utterly appalling indeed.
I may need to pursue matters with them in other legal methods.

I ordered the s10 max scooter and it was delivered to the wrong address

Heard of two people's catching fire in box. Company take no liability.

I have now received the fire investigation report and need you to contact immediately to discuss the results. This is the only chance I am giving you to respond promptly. To be honest it's been so long that I dont mind doing what I intend on doing with the report but here is your opportunity. Contact me ASAP

bought my scooter and returned it for repair and still haven't got anything back for them in last 7 weeks. i sent mails continuously every week asking them, they are not replying to any of my mails at all.

A safety alert has been issued for the Isinwheel E9T scooter as it could present a fire risk. I am not able to post the URL in this message as per Trustpilot policy but an internet search of "isinwheel e9t scooter gov.uk" will take you to the alert.

Our advice would be to stop using the product and contact the business.

For further advice, please contact us via Citizens Advice Consumer Service on 0808 223 1133.

Dear whomever it may concern,

I purchased a electric scooter from isinscooters and within a week it was broke., when I discovered that the product was faulty I contacted the company to receive a replacement..

After 2 weeks of trying to find a box to send the scooter back I realised that I wouldn’t want this stress again and I asked for a refund which the company agreed to.

I was told I could return the product at my local post office, which I then discovered this wouldn’t be possible and I had to return it a DPD depot, unfortunately there is no DPD Depot anywhere near where I live and because we are currently living in a global pandemic travelling to any DPD close to me would not be possible.

I contacted isinscooters to relay this information and I was told to deal with it myself or they would have to charge me again to organise a collection.

I finally had a excuse to be close to a Dpd depot so I took the opportunity to return the scooter.

I emailed the company with delight to tell them the scooter was on the way to them.. which they then told me that I was not eligible for a refund because it had taken over a month to return.

I tried to explain how we were living in a GLOBAL PANDEMIC which made returns impossible but ISINSCOOTERS would not listen and still refuse to refund me for a faulty product that they sold me..

So I would recommend everyone stay away from ISINSCOOTERS
as they do not care about there customers nor have they any sympathy for you due to a pandemic and there products are faulty and not worth the stress.

Very good and really happy with my purchase

Great scooter at a great price. Easy to order however there was a delay in delivery by a week.

Behaviour is too good and delivery on time... I'm very happy.

My friend bought a scooter for his son’s birthday left it in his garage unopened and it caught Fire he has been in touch with the company who are claiming no liability for what happened. Pleas think before buying from this company that scooter could have been in that little boys room.

Very good service,great product. Highly recommended

Got it delivered and doesn’t work, very disappointed

Is not worth 300 pounds. The scooter can support more than 4 miles. I have to take always the charge with me. I'm not happy with this Item that i bought from this shop.
I absolutely don't raccomand it.

Hi there...

Honestly, you have not done well at all, just chased up my order through the tracking thing, and it says, it has been returned to you.. After 2 failed attempts of delivery and notifications being left, this is not the case as someone is alway in the place where I sent my order for delivery, I would like you to send it out again please... If this fails again, other options may have to be considered.

told a uk company but its not, told 5 days delivery but 4 weeks later still no scooter, this was purchased for my sons birthday that has now passed but instead of a refund im getting told dont be angry we will send you a different one and all will be fine, stay clear of this company

The shipping time was horrendous.
Customer service was hard to get hold of due to the time difference in China.
Product in all is ok so far.

I'm so disappointed with this electric scooter beacuse when I was testing it out the speed wasn't working as much. Also, while I was riding it, it keeps on stopping.

Control panel did not work after one day can't get address to send back for my warranty