Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fuss free checkout and quick delivery
Fuss free checkout and quick delivery. Equipment delivered is good.
February 20, 2026
Unprompted review
Top service.
Great comms, securely packaged, very fast delivery. Couldn't have asked for more!
February 17, 2026
Unprompted review
Our Repair Cafe ( Charity) needed a PAT Tester
Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going support if needed. In November 2024 we chose ISS and have not regretted it. Now we are looking for another tester so of course we have returned :-)
December 1, 2025
Unprompted review
Reply from Instrument Sales and Services
Hello Robin
Many thanks indeed for your fantastic review of our services and we thank you for your custom. We look forward to seeing you again soon
Kind regards
The ISS Team.
Brilliant service from start to finish
Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift.
Had a slight problem with a test probe breaking, but special mention to Jason he rang me straight away, came up with a resolution and I had delivery of new test leads the day after. Unbelievable service.
Will definately be using these guys again. Many thanks 🙏
January 13, 2026
Unprompted review
Reply from Instrument Sales and Services
Hello Joseph
Thank you kindly for your excellent appraisal of our services to you and your excellent 5* review. We always strive to sort out issues as quickly and painlessly as possible, your business matters.
We hope to see you again sonn
Kind regards
The ISS Team.
A great response to an emergency…
A great response to an emergency situation. Good old fashioned service with a capital S.
May 9, 2025
Reply from Instrument Sales and Services
Good afternoon Peter
Thank you so much for your custom and for your excellent review of our services, we really couldn't ask for anything more.
Please call again and see us soon.
Kind Regards
The ISS Team.
Excellent customer service and prompt refund
I recently placed an order with ISWWW.CO.UK for a decibel monitor but needed to cancel prior to dispatch. Jason handled the request with exemplary professionalism, ensuring timely communication and a smooth refund process. The transaction was resolved efficiently and courteously, reflecting a customer‑centric approach and strong business integrity. ISWWW.CO.UK demonstrated reliability and accountability throughout, and I would not hesitate to engage with them again in future.
December 8, 2025
Unprompted review
Reply from Instrument Sales and Services
Good afternoon David
Many thanks indeed for both your custom and your excellent 5-star review of our services to you, it means a great deal to us.
Please call again and see us soon.
Kind Regards
Jason Blanchflower
Web Manager.
The driver didn’t bother to knock on…
The driver didn’t bother to knock on the door he just left it in a vulnerable location
Fortunately we saw him by the time the front door was opened he had gone
This is not acceptable especially if the parcel got stolen leaving the responsibility with the customer & using iPhone picture is no excuse to justify delivery
January 27, 2025
Reply from Instrument Sales and Services
Good morning Alan
I'm very sorry to hear this and I do hope you have now taken safe possession of your goods. Very sadly, the weakest link for any online seller is their delivery service, because once the goods leave our premises it's then in their hands to provide the last part of what we strive for, which is the best possible experience to you our valued customer. Sometimes (not often I'm glad to say) things like this happen and the nett loser is actually us by way of your less than favourable review. It's an unfair metric of the Trustpilot system but one that we are forced to absorb.
Please feel free to contact me if there's anything else I can do for you Alan, my number is 01603 406148 and in the meantime I thank you for your valued custom.
Kind regards
Jason Blanchflower
Web Manager.
Excellent
Purchased a product at a lower price than other suppliers, with fast delivery and great communication. Would recommend. Thanks
August 2, 2025
Unprompted review
Reply from Instrument Sales and Services
Hi Allan, Thanks very much for the 5 star review. Frequent & timely communication with customers is the difference between a good experience and an excellent one. We have worked hard this year to ensure our new website shows items in stock & if there is ever an issue we will be honest and up front and advise the customer every step of the way. Jason Ball - Business Manager
Great Customer Service
I want to give a huge thank you to Dan and James for their patience, professionalism, and support throughout the setup process. What started off as a confusing and frustrating experience was completely turned around thanks to their help.
They took the time to guide me step-by-step, answered every question, and stayed committed until everything was working correctly. Even when things got complicated, they didn’t give up on finding a solution — and now the system is finally up and running!
Brilliant customer service, calm communication, and genuinely helpful from start to finish. I wouldn’t hesitate to work with them again.
Thank you both for sticking with me and helping make it all work in the end!
They definitely get my recommendation!
June 2, 2025
Reply from Instrument Sales and Services
Thank you very much for the great review, I know there were a few hurdles to overcome with getting everything sorted, but we achieved it eventually. We look forward to being of service again in the future. Jason Ball - Business Manager
Absolutely brilliant service.
Absolutely brilliant service. Fantastic customer service and communication.
May 13, 2025
Reply from Instrument Sales and Services
Hello Nathan
We love your enthusiastic appraisal of our services to you thank you so much, it means a great deal. Please call again and see us soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Martin
Many thanks indeed for taking the time to review our services to you and for your excellent 5-star rating, we greatly appreciate it.
We hope to see you again very soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Kenneth
Very sorry indeed to learn that you haven't received your package, as advised we have spoken to our carrier who cannot themselves determine the whereabouts of the shipment, last tracked on 14th May. To avoid any further unnecessary delay to you we have ordered an expedited shipment directly from the manufacturer which you should see very soon.
Again, our apologies for this, logistics are unfortunately the primary cause of any customer dissatisfaction which sadly we bear the brunt of.
---------------------------------------------------------------------------------------------
Updated 04.06.25
Parcel had been delivered on time and left at a collection point as customer was on holiday.
Reply from Instrument Sales and Services
Hello Mattew
Many thanks indeed for your excellent review of our services to you and we hope to see you again in the near future.
Kind Regards
The ISS Team.
Easy to deal with
One of the items I ordered was not in stock , received a phone call to discuss alternatives , goods delivered the next day . I would definitely use ISS in the future .
April 24, 2025
Reply from Instrument Sales and Services
Hello Nev
Thank you for taking the time to review our services to you and for your excellent 5* rating, we greatly appreciate it.
We hope to see you again soon
Kind Regards
The ISS Team.
A1 service
A1 service. The new tester I purchased was calibrated and delivered within a day of ordering.
April 7, 2025
Reply from Instrument Sales and Services
Hello Geoff
We are glad that our services to you met with your expectations and we appreciate your excellent 5-star review. Please call again and see us soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Darryl
Many thanks indeed for taking the time to share your experience, we really appreciate your comments and we look forward to seeing you again.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Szilveszter
Many thanks for your excellent 5-star review of our services to you, we really appreciate it. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Product was out of stock telephone call…
Product was out of stock telephone call to let me know, great communication. Then it arrived 2 days later
Great service
March 15, 2025
Reply from Instrument Sales and Services
Hello Tony
Many thanks for sharing your experience, we greatly appreciate it.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Fast and efficient service with a wide…
Fast and efficient service with a wide product selection and excellent sales service
March 9, 2025
Reply from Instrument Sales and Services
Thanks very much for the great review, we look forward to being of service again in the future!
Jason Ball - Business Manager
They are still advertising products…
They are still advertising products that have been discontinued and still waiting for a refund
March 4, 2025
Reply from Instrument Sales and Services
I apologise that we were advertising an item that was no longer available. Sometimes we are unaware until we contact the manufacturer. From May 2025 the website now shows all the items that we have in stock, so customers have the confidence that if they place an order, we have the item in stock. Jason Ball - Business Manager
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