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It Aoolia Reviews 

1,193
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly affordable prices, the impressively wide selection of unique frames, and the extremely user-friendly website. Many people also appreciate the exceptionally clear lenses, the great quality, and the remarkably perfect fit of their new glasses. Shoppers find the online ordering process very smooth and enjoy browsing through all the available style options. Some reviewers were not happy with sizing difficulties and the challenging return process. A few consumers noted that frames can sometimes run a bit too big, and dealing with product exchanges feels quite complicated.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, stylish... See more

Price

Reviewers highlight positive aspects of price, frequently praising the amazing deals and very fair costs.... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the beautiful frames,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the smooth, easy ordering process... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the site,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more

Rated 5 out of 5 stars

I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the... See more

Rated 5 out of 5 stars

I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.

Rated 5 out of 5 stars

I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the... See more

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(1,193)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I made a mistake and ordered glasses…

I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the correct parameters.😅I recommend!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is non existent

Customer service is non existent. Have tried to resolve shipping issue with them several times. I only get an autogenerated response. The tracking number that was provided to me is not recognized by any of my local carriers. I've called them ALL looking for the package that I keep getting an email that says it's undeliverable. No one has my package. And now I'm being threatened to be charged added fees. At this point, I feel scammed out of $130. The frustration of calling every shipping carrier in my region only to be told the tracking number I provided returns no results and that my package isn't at their facility. The stress isn't worth it. I wish I had just gone to the local eyewear store and spent the extra money.

June 8, 2026
Unprompted review
It Aoolia logo

Reply from It Aoolia

Dear Customer,

Thank you for your message, and please accept our sincerest apologies for the delayed reply. Our team operates in a different time zone, which sometimes causes a longer response time than we would like. We truly regret that this added to your frustration, and we appreciate your patience and understanding.

We are very sorry to hear about the problems you have experienced with your shipment. We completely understand how exhausting it must have been to call every local carrier and receive no answer – and on top of that, to receive automated replies and a threat of extra fees. That is absolutely not the experience we want any of our customers to have.

Let us explain what may have happened:

International shipments are handed over to a local carrier once they arrive in your country. In many cases, the local carrier assigns a new tracking number for the final delivery. This is why the tracking number we provided might not be recognised by your local carriers – it is the international number, not the domestic one.

We have checked our system, and we see that delivery attempts have been made. However, if the package is truly lost or cannot be located, we take full responsibility.

Please rest assured that you will not be charged any additional fees for this issue. If we have caused this inconvenience, we will cover all costs.
What we ask you to do:
If you still have not received your order and no carrier can find your package, please send a new message to our official customer service email address (found on our website). In that message, include your order number and a brief note that the package appears to be lost. Do not reply to this email – use the official address so that our team can properly log your case and prioritise it.

Once we receive your email through that channel, we will immediately arrange a replacement shipment at no extra cost to you. We will also use a more traceable shipping method to prevent this from happening again.

We deeply regret that you have had to go through all this stress. We value your business and wish you had not felt compelled to buy elsewhere. Please give us one more chance to make things right.

Thank you for your understanding, and we look forward to resolving this for you promptly.

Warm regards,
AOOLIA

Rated 5 out of 5 stars

Easy and quick

Very easy to insert all the lenses details and choose. Quick ordering. Looking forward to receiving the my order and check the quality

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

New User

I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the options on lens tinting. The website was easy to use, prices were good and my first time using the site I ended up with three pairs of glasses.

June 1, 2026
Unprompted review

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