I really like that there is an option to virtually try the glasses on using my own photo. It made it much easier to choose the lenses and frames that suit my face best. I haven't received my glasse... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw the ads while looking for other frames [of course since all of our information is shared] and I immediately saw frames I liked. I saw some interesting color combos. It got better once I saw the... See more
I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.
I made a mistake and ordered glasses with the wrong parameters. Despite this, I received support and understanding from the store. Thanks to this, I was able to order new glasses – this time with the... See more
Contact info
236 S. 5th Ave, 91746, La Puente, United States
- 1-866-930-9588
- service@it.aoolia.com
- it.aoolia.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
Very disappointed with Aoolia’s customer service. I simply asked to return a pair of glasses that don’t suit me, and instead of a straightforward return process, I’ve been stuck in an unnecessary back-and-forth email exchange.
Aoolia does not offer tester frames, so customers have no way to try before buying. Despite this, the website clearly states that returns are allowed if you’re unhappy with your purchase. In reality, they are making this process unnecessarily difficult and frustrating.
Returning a product should not feel like an argument. This experience has made me hesitant to order again and I would caution others to be aware that the return policy is not as smooth as advertised.
January 25, 2026
Unprompted review
Reply from It Aoolia
I'm sorry to hear about your unpleasant shopping experience. We offer a 30-day return policy. According to our policy: "Any unexpected issues caused by the customers, such as filling out the wrong prescription, selecting an unsuitable size, or simply not liking the glasses, etc., allow you to return the products, but you will need to cover the shipping cost to return the order. If you request a refund, please note that the shipping fee and any custom lens charges paid at the time of purchase will not be refunded." You can view the full return policy details on our website.
However, customer experience is always our top priority, and we will do our best to help resolve this issue and improve your shopping experience. Please check your inbox and reply to us so we can proceed with the next steps. Thank you for your cooperation and understanding.
Reply from It Aoolia
Grazie mille per il suo gentile feedback! Siamo felici che trovi il prodotto bello e di qualità. La sua soddisfazione è la nostra priorità e speriamo di rivederla presto!
Great choice and prices.
October 25, 2025
Unprompted review
Reply from It Aoolia
Thank you for appreciating our wide selection and affordable pricing! We're committed to balancing diverse choices with reasonable costs, and we're thrilled this resonated with you. We look forward to presenting more valuable options soon.
Reply from It Aoolia
Thank you for your delightful feedback! We're thrilled our wide selection made your decision wonderfully challenging. Having choices you love is what makes shopping so special!
So easy to select frames
So easy to select, try on online, enter prescription info....and BUY! Quick delivery ,always great service.
August 5, 2025
Unprompted review
Reply from It Aoolia
Thank you for your fantastic review! We're thrilled you found our frame selection, virtual try-on, and prescription process effortless. Your praise for our quick delivery and consistent service truly motivates our team!
Nice frames and options Waiting to see…
Nice frames and options Waiting to see the quality
August 5, 2025
Unprompted review
Reply from It Aoolia
Thank you for your feedback! We're glad you like our frame selection and options. We're confident you'll be impressed with the quality upon arrival and look forward to your thoughts!
Reply from It Aoolia
Thank you for your wonderful review! We're delighted you found our process quick and easy while loving our great selection. Your satisfaction is what drives us every day!
Best place to purchase eyeglasses
Beautiful eyeglasses. Simple and fast checkout. Incredible discounts and rewards. Amazing! Would recommend 100%
August 4, 2025
Unprompted review
Reply from It Aoolia
Thank you for your amazing review! We're thrilled you love our stylish eyewear, seamless checkout, and rewarding offers. Your 100% recommendation means the world to us!
Reply from It Aoolia
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your shopping experience and placed your third order with us. Your loyalty means everything, and we’ll keep working hard to deserve it. Happy shopping!
I love this website nice quality…
I love this website nice quality glasses @ affordable prices
August 2, 2025
Unprompted review
Reply from It Aoolia
Thank you for your kind words! We're delighted you love our glasses and find them both high-quality and affordable. Your satisfaction is our greatest reward, and we’ll continue offering stylish options at fair prices. Happy shopping!
First-Time Shopper Review
Great prices, great, unique collection of glasses, easy ordering, website was easy to navigate.
August 1, 2025
Unprompted review
Reply from It Aoolia
Thank you for choosing us for your first order! We're thrilled you enjoyed our unique glasses collection, competitive prices, and user-friendly website. Your positive experience inspires us to keep improving. Hope to see you again soon!
Reply from It Aoolia
Glad you liked our selection! We carefully curate quality products and your feedback motivates us to keep improving. Hope to serve you again soon!
everything ok
August 1, 2025
Unprompted review
Reply from It Aoolia
Glad everything met your expectations! We strive to keep things simple and reliable. Your satisfaction is what drives us. Hope to see you again!
Reply from It Aoolia
Your enthusiasm made our day! We’ll keep delivering this level of service to deserve your trust. Can’t wait to serve you again!
Nice Selection
It was easy to order and I love the variety of the frames and affordable. I didn't get prescription glasses this time but I'll look into getting them next time
July 30, 2025
Unprompted review
Reply from It Aoolia
Thank you for your lovely feedback! We're thrilled you enjoyed our diverse frame selection and easy ordering process. Can't wait to assist with your prescription glasses next time!
First order was easy.
So much to choose from, Easy to fill in prescription. At 66 I normally visit opticians but this was such fun trying them all on. Just looking forward to receiving them and wearing them.
July 29, 2025
Unprompted review
Reply from It Aoolia
Thank you for your kind words! We're delighted to hear you found our ordering process simple and enjoyable. It's wonderful that our service could bring convenience to your eyewear shopping experience at 66. We hope your new glasses arrive soon and provide perfect vision with great style!
Great quality and easy to navigate. Frequent customer
Ordered from Aoolia a couple of times now, always great quality. Love the choice of frames and array of styles on offer. Very simple and easy to navigate and tailor the lenses to your specific requirements. Recently tried the colour change lenses for daytime office to sunglasses which are an absolute game changer and worth the extra spend.
July 29, 2025
Unprompted review
Reply from It Aoolia
Thank you for being a loyal customer! We're thrilled you appreciate our quality frames, easy customization and innovative lenses. Your satisfaction with our transition lenses is especially rewarding - we're honored to be part of your daily vision journey!
Pleased!!
How the company offers different ways to pay for your Glasses.
July 28, 2025
Unprompted review
Reply from It Aoolia
Thank you for your positive feedback! We're delighted you appreciate our flexible payment options. Providing convenient solutions for our customers is always our priority!
Beautiful
I love different kinds of glasses prices are excellent colors shapes when I getthese pair of glasses I'll by more.
July 28, 2025
Unprompted review
Reply from It Aoolia
Thank you for your wonderful feedback! We're thrilled you love our diverse styles and great value. Can't wait to see which gorgeous pair you choose next - your perfect glasses are waiting!
Easy quick convenient shopping…
Easy quick convenient shopping reasonable price
July 27, 2025
Unprompted review
Reply from It Aoolia
Thank you for your kind feedback! We're glad you found our shopping process quick, easy and value-friendly. Providing hassle-free experiences at fair prices is what we strive for.
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