lastminute.com Reviews 

232,009
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 17,703 reviews, reviewers had a great experience with this company. Customers consistently mention that the booking process is extremely smooth, easy to use, and provides clear information for their trips. Travelers also love the various accommodation options and frequently praise the friendly staff for being exceptionally helpful throughout their entire stay. Some reviewers were not happy with unexpected price fluctuations, noting that costs could increase significantly or include hidden fees for luggage and transfers. Additionally, some consumers reported frustrating experiences with customer support, stating that it was hard to reach anyone or receive timely assistance when travel plans needed modification.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the helpful staff, smooth airport... See more

Booking process

Clients share ambiguous opinions on booking process, as many reviewers highlight that the reservation system... See more

Staff

People report positive experiences with staff, highlighting that team members are very helpful, friendly, and... See more

Price

Reviewers express mixed feelings about the pricing, with many consumers praising great deals, cheaper hotel... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as some consumers praised helpful agents who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to use a reputable booking agent as I was travelling to an unknown location and needed to rely upon available information. The website made it simple to identify flights and the perfect grade... See more

Rated 4 out of 5 stars

Had a wonderful time at Citizen M hotel Glasgow. Was booked as a cheap and cheerful stay so we wouldn't have to worry about getting home after a rare music gig. Checked in good time, about 15... See more

Rated 4 out of 5 stars

As previously noted our holiday via Lastminute was mostly good, except our airport transfer did not turn up. So we hired a local taxi.

Rated 4 out of 5 stars

The process of investigation and booking was simple. The hotel rooms were a bit tired but good and other services were excellent. Robes should be provided with 5 star in my opinion. We had to pay a ca... See more


Company details

  1. Flights Search Site
  2. also in
  3. Hotel
  4. Travel Aggregator

Written by the company

At lastminute.com, travel isn’t just what we do – it’s what makes us tick. Born in 1998 (yep, we’re vintage), we’ve been jazzing up online travel ever since. As one of the top dogs in the game, we help over 10 million thrill-seekers a year find their perfect slice of holiday heaven. As the home of Last Minute holiday deals, with us, it's never too late to book that dream trip (and get a great price for it!). These are time-limited Flight + Hotel packages that offer you even bigger savings on a range of curated holidays. So whether you're after a spontaneous sunny beach break or a thrilling city escape, we’re here to make every holiday unforgettable.

lastminute.com - the home of Last Minute holiday deals

Written by the company

Travel isn’t just what we do – it’s what makes us tick.
Born in 1998 (yep, we’re vintage), and jazzing up online travel ever since, every year we help over 10 million thrill-seekers find their perfect holiday. With us it's never too late to book your dream trip (and get a great price for it!). We offer flights with over 400 airlines and more than 2 million accommodations worldwide, plus transfers, experiences, car hire and more. And our signature Last Minute deals are known for their exclusive, time-limited savings on a range of curated holidays.

Contact info

4.0

Great

TrustScore 4 out of 5

232K reviews

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4.0

All reviews

(232,009)

57,725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For us Barcelona delivered an outstanding city break.

For us Barcelona delivered an unforgettable experience from start to finish.
Our whole trip went smoothly with no travel or accommodation issues at all, which set the tone for a fantastic stay. The city itself has an incredible vibe, lively, warm, and full of character. The people are friendly and welcoming, and you feel that energy the moment you step outside.

The architecture is simply breathtaking. Everywhere you turn there’s another stunning building, and Gaudí’s influence is impossible to miss. His creations add a magical, almost surreal quality to the city that makes exploring Barcelona feel like walking through an open‑air museum.

The accommodation was excellent. Staff were extremely helpful, professional, and genuinely attentive. Breakfast was fresh every morning, with a spotless buffet and plenty of choice. Our room was serviced daily with fresh towels, coffee pods, milk, and bottled water were always replaced. The fridge was perfect for keeping drinks chilled, and everything felt clean, comfortable, and well looked after.

August 31, 2026
Rated 5 out of 5 stars

Strongly recommend

Clear and simple information to meet all my requirements, very helpful by following up my booking and boarding in time, keeping boarding passes organised on app with secure access, great to deal with this website again.

June 29, 2026
Rated 2 out of 5 stars

Pleasant experience

September 4, 2026
lastminute.com logo

Reply from lastminute.com

Hi Stefania,

Thanks for sharing your feedback.

If you wish to reach an agent, please visit the "My Area" section of our website at www.lastminute.com. There, you'll find a chat link that will connect you directly with one of our agents who can assist you further.

We’re here to help and look forward to resolving any concerns you may have.

Emma

Rated 1 out of 5 stars

Hotel was bed bug city

Hotel was bed bug city , dirty,smelly and the food was horrendous I personakly will looking for something better next time

October 4, 2026
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Reply from lastminute.com

Hello JOHN PHILIP RYAN,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience with the hotel accommodation and apologise for the inconvenience this has caused.

Upon checking your booking, as we have no prior record of contact regarding these issues, we have sent an email requesting some additional information and evidence. Once we receive your reply with these details, our team will be happy to investigate the matter further for you.

Kind regards,
Carl

Rated 1 out of 5 stars

Did not give us what we paid for

We booked two nights at the Hotel TRAIANO but they sent us somewhere else for one of the nights- a much smaller room than we booked and not as central as we wanted. This meant we had to miss our colosseum tour the next morning.
I know hotels can get unforeseen problems but we did not get what we paid for. All they offered in recompense was a discount for a future booking; which is a joke as who knows where they would send us next time. I would not book to go to the Hotel TRAIANO as they did not honour their commitment to us and did not offer suitable recompense.

October 9, 2026
lastminute.com logo

Reply from lastminute.com

Hi Andrew,

Thanks for sharing your feedback. We’re sorry to hear that you had a negative experience, but it looks like we haven’t had any prior contact regarding this issue.

To reach an agent quickly, please visit the "My Area" section of our website at www.lastminute.com. There, you'll find a chat link that will connect you directly with one of our agents who can assist you further.

We’re here to help and look forward to resolving any concerns you may have.

Emma

Rated 4 out of 5 stars

Great deals

Great deal found for a family of 5. Hotel room fit all 5, so no need the hassle of booking 2 separate rooms

September 5, 2026
Rated 1 out of 5 stars

It was very bad the plan kom lat snd I…

It was very bad the plan kom lat snd I ost my plan to Danmark we wait at the airport food was very bad and no service

October 1, 2026
lastminute.com logo

Reply from lastminute.com

Hello Jamile,

Thank you for sharing your feedback. We are really sorry to hear about the flight delay and the disruption to your travel plans.

As flight delays, missed connections, and on-the-day care fall under the operating carrier's responsibility, any claims for compensation or expenses need to be raised directly with the airline. If you require any booking documentation from our side to support your submission, please do not hesitate to contact our team via the chat link on our website.

Kind regards,

Siya

Rated 4 out of 5 stars

Good

Although the room of my hotel was a bit noisy i can't complain one bit for the price i paid. I booked 3 nights in the center of Amsterdam through Lastminute.com and i'd definetly would do book again.
If you're a solo traveler, 420 friendly, looking tobmeet peoplr, play pool, listen to good music and having a bar with everything else around you, then St Christophers for you.

You just need to do the research and things will fall into place.

The negatives though about the app - I think the site makes more profit for the add ons they offer such as they can do check in for you ( there can br a delay in doing it on the day of depature) or there was an error, but thankfull for me i was notified instantly the money was refunded straight away.
Having the add ons can make it abit more Pricey.

October 12, 2026

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