Italiadesigns Reviews 

made an order in october 2016. Italia charged me the payment at once.
Since I have asked for a delivery date several times , but only to be met with strongly delayed answers that there is some delay..
Last promised delivery in the end og March/17 but nothing is delivered!

BE ATTENTIVE!!!!!! BE ATTENTIVE!!!!! BE ATTENTIVE!!!!!
I made my order Aug 22 2016 (36 weeks ago today) and have still not received my order I have paid EUR 1900 for, and here comes how they work.
1. If you decide to make a purschase the will debet your card ASAP.
2.You will receive nice e-mail with receipt etc.
3.You will here nothing for min 10 weeks, then you start to wonder....
4.You will send e-mail as they have no phone number working.
5.You will have automatic reply, and then they will reply that there is a delay depending on quality issues and your Product need to be re manufactured and you have to wait again.
6.Now it will be quiet for 8 more weeks, then if you are lucky they call you, (only if you are lucky) and tell you that they will make a refound for 5% of the value, and this works if you have waited for 18 weeks and they also apologize for the delay.
7.Now it will be quiet again and if you send questions you will receive automatic replies with kaykoo nr. where you can follow your question wish is useless.
8.Then If they reply they will have excuses like the shipping from China is delayed, then the transport to warehouses are delayed, then the re packing in Italy, Germany or somwhere else is delayed depending on the huge amount of containers they need to sort after the first delay for 6 months ago.
9.I have bin in Contact with several of the support team via e-mail and even by phone, they are nice people and I feel they are stucked in the Companys bigger problem and cannot help you even if they want as they have run out of excuses.
10.Probably you will not receive your Product you have paid for at this side of the millenium so do not buy from them, I feel that I have lost my Money and there is nothing to do about it.
11.Today 2017 we live in a World full of information and Italiadesigns cannot perform any usable delivery information, and will absolutely not keep their customer updated and happy, and I have bin patient and have not used any bad language when replied to the support, I only need reliable information.
12.I have waited for 9 months....same time a human are pregnant with baby, a constructor can build a complex house with 40 appartements, and Empire state building took only a few weeks more to build and we are talking about making a sofa.....

Ordered a lamp and have emailed about status and still no response.
Dont shop from this fraud site

We ordered an ottoman chair on the 7 of january, the second we ordered, they got the money. Since then there is radio silence. On the website, it says in stock and standard delivery times which means 2 weeks according to the terms and conditions. I sent 2 emails, no response. They dont have a phone number or anything. I am on my way to the bank claiming fraud. I guess they are waiting for us to forget that we bought and paid!!

I order a lamp a few days back! I have sent the company an email asking how I can be tracking my order no answer! After reading all of this I understand I've been cheated! I will contact the biggest lawfirm in Sweden tomorrow tho it happens to be my husbands workplace! I'm also calling every newspaper I know!

This company clearly has no appreciation of the need to keep customers informed about their orders.

I really do sympathise with a lot of the people on here who have been waiting so long without their money or their orders, this can't be legal.

I ordered a lamp last week and have no response to 3 emails and I'm already totally frustrated. There is no way I am going to wait 6 months like some people. They were quick to take the money from my account.

I have spoken to my bank this morning who will refund me in full and pursue this company directly.

I'm glad I came on to Trust Pilot and checked, I only wished I'd done it before handing over my cold hard cash!!

I ordered an armchair on October 18th, 2016, the invoice amount of €759,00 was immediately charged from my credit card. I have not heard back from italiadesigns since then, although I contacted the customer service several days ago. This is a very unpleasant experience,

I will most likely ask a law firm in Ireland for further help in this matter.

I ve orderd a lounge chair, which I paid for and got a different, much cheaper product delivered. I wrote 4 emails including pictures of the wrong item without any reply yet. Thats incredible bad costumer service.

A few days after I wrote the review I received a phone call of the company. The man was very helpfull and got the problem solved.
Today the chair arrived and I like it very much, thanks.

I bought a table. They have requested me additional time to quality problems. Communication bad, but the table has arrived and I like it very much. Thank you very much. Ho comprato un tavolo.Mi hanno chiesto ulteriore tempo per problemi di qualità.
Comunicazione pessima, ma il tavolo è arrivato. Mi piace molto. Grazie mille

I Ordered a side table in November. I Had to pay at time of order. 10 weeks later no sign . I sent messages repeatedly to customer service. No response, no phone number. Then I wrote a negative review on Trustpilot wondering if this company is real / still in business. That resulted in an email with apologies about the unresponsiveness of customer service, promising that the table will be shipped shortly. And a request to remove my negative review. I should expect delivery no later than March 20. Now it is April 20 with new promises of an imminent delivery. .... by when ???? I will update my review if this table ever arrives. May 5, the order was delivered. I can only say that this is has been an unpleasant experience with finally a good outcome. Keep sending messages and use trustpilot to Voice your concern

Ordered a lamp mid January.
Have now (after I posted a negative review on this site) received a call that we will receive the lamp in April.

Handl not at this Company - fake - they only steal your money and on Facebook they remove all bad comments.....
I lost 400€ and many others lost more !!!!!!!!!

I'm pleased to say that my chair has arrived. It is comfortable and well made. My only (slight) disappointment is that the brown is a shade darker and redder than the sample that I was sent. I know leather varies but wasn't expecting this much. Overall a great chair for the money, just expect to wait a while.

Previous

Update from my below review. I just got a call today from them, apparently they have had staff problems, and my chair will arrive in about two weeks. Will update my review when it arrives.

Review from a few days ago:

They were very attentive when I was looking to buy a new office chair: sending samples and quick responses. Once I decided they insisted on a full payment even tough it would take 8 weeks. They said it would arrive December / Jan. When January arrived I started to email them but nobody gets back to me. If it will take a few weeks longer that is fine but I want to know. Now I don't know they the are a complete scam- they won't email me....

We ordered a lamp in October and were told it would take 8-10 weeks to make the "custom made" lamp and an additional 7-10 days for delivery. More than three months later, no lamp has been delivered. We have sent emails to them repeatedly and have received no reply. They have no telephone number to contact them. Judging from other reviews on TrustPilot, this seems to be standard operating procedure for these people. We suspect that they tell customers that it will take up to 3 months for their products to be made and delivered so that it will be too late for customers to contest the charges on their credit cards.

I ordered a lamp back in November 2016, but here 11 weeks after, I have still not received the item yet. The company was quick enough to take my money though. I do not hear anything from their customer service and fear that I will never see my lamp and that the money is wasted.

It took 6 months before I received my 4 chairs ordered in 2016. After asking and asking, I finally got them, but one was dammaged. They asked me tons of pictures and justification to convince that it was thrue! They accepted to ask for an exchange. 6 months later... no more news, no more answer to my request. This is a shame. Unnacceptable service. I suspect this is volunteer, they just don't care.
Do buy to Italia design, it will become your nightmare.
Fred

I contacted them 4 times, just 1 answer and the rest without answer. The product is bad built and can't be solved!
Impossible to have someone on phone, by email, that's incredible!

EDIT: After this review i received a call from the customer service, they send us immediately another product to try to fix the problem, finally we requested a refund and got it quickly. The customer service was very good but only after i write a bad review ! Anyway perhaps i will give it another try in the future...

I ordered and paid for a chaise longue in June, still no goods received by the end of November. Constant excuses made re. delays due to 'quality control rejection' just as other reviewers on this site have reported. Finally, exasperated, I demanded a full refund. After several insistent emails I received a phone call trying to persuade me not to cancel but I had had enough and insisted. Eventually a refund of £675 appeared in my account but my bank statement shows that I paid £697 (818 Euros) when ordering in June, exchange rates can not account for this. I am still arguing about this discrepancy at the present time. If you would like to have a taste of my dreadful experience (for which I am still out of pocket!) go ahead and order. If you would prefer not to, BUY SOMEWHERE ELSE!

I order a table in may 2016 , I amstill waiting . I want my money back !

Just received my order, everything looks good.