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Rated 1 out of 5 stars

Do not use this for Windows 11 it does not work with high resultion screens. You get icons twice and sometimes 4 times as big as used in Windows 11 and there is no solution for it. As waste of t... See more

Company replied

Rated 1 out of 5 stars

I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even... See more

Company replied

Rated 1 out of 5 stars

When I'm use itop VPN for Online gaming that's provide very poor network connection 🤬. Use other premium vpn thay give best server & gaming ping under 57_80ms.But itop give all time dealy (slow) pi... See more

Company replied

Rated 5 out of 5 stars

Hello, I live in iran where almost all free and paid filters are disabled or weakened. Since the day I got to know your filter breaker I have experienced excellent and stable speed. Your company prov... See more

Company details

  1. VPN Service

Written by the company

iTop is a leading VPN provider who has broader experience in network security, and its professional experts continually explore and innovate to deliver fast, safe and stable VPN services. The mission of iTop VPN is to help people connect to the world and enjoy true online freedom.


Contact info

2.1

Poor

TrustScore 2 out of 5

249 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Tried removal of IObit stuff on my MAC…

Tried the IObit stuff on my MAC Ventura. They put their iTop stuff on without my permission. The VPN simply disregards the removal choice from the drop down menu, and continues to ask for registration and money. The worst crapware I have seen in years. Customer support email tells me to use the uninstall option. That choice does not do a thing.

February 14, 2023
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your feedback and sincerely sorry for the inconveniences it caused.

At present, we are partnered with IObit to help us promote our product iTop VPN, which can provide private access to the Internet with military-grade protection.

Almost all IObit products are recommending this app, please kindly delete it if you do not need this app.

Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

Have a good time!

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Rated 5 out of 5 stars

I am very satisfied

Hello, I live in iran where almost all free and paid filters are disabled or weakened. Since the day I got to know your filter breaker I have experienced excellent and stable speed. Your company provides excellent services. And it supports all my tasks including web browsing, streaming, and digital currency in the best way for me. thanks
https:--ibb.co-jHvBGr4

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM and MALWARE, WILL DOWNLOAD ITSELF ONTO YUOR PC

SCAM, When downloading driver booster, i unchecked every box because i CLEARLY DID NOT want this app, yet it downloads onto my computer anyway. When uninstalling this MALWARE, IT FREAKING DOWNLOADS ITOP SCREEN RECORDER onto my PC. ARE YOU SERIOUS??????????

October 9, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

This is Jenny from iTop Support Team. Sorry for all the trouble you have had with iTop company.

At present, we are partnered with IObit to help us promote our products. Almost all IObit products are recommending this app.

But if you uncheck the checkbox from some app when you install that app, it will not install on your PC. If you uninstall our products, it should not insall another iTop product. So please kindly contact our support team to look into this issue.

Thanks and looking forward to resolving your concerns.

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Rated 5 out of 5 stars

from a palace in world the government…

from a palace in world the government censorship almost every vpn in world Itop provide few solution so i could connect the world internet , with 3 different method on of the top vpn service right now

October 27, 2021
Unprompted review
Rated 1 out of 5 stars

Freezes and reboots Laptop and iPhone

On google, it still sees my IP area, on Edge it shows where I have selected to be, this is not secure and most annoyingly, on iPhone, it froze and needed a hard reset plus on Windows 10 laptop, it freezes and restarts the laptop, has done it twice now, I've only owned the premium version 2 weeks now, its going to be a long 3 years.

August 5, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your feedback and sorry for all the trouble you have had with our services.

Please kindly contact our support team https://www.itopvpn.com/support and we will further check and do our best to help you to fix all the issues.

Thanks and looking forward to resolving your concerns.

Rated 4 out of 5 stars

Shame it didn’t work for me.

Although I couldn’t get it to give anywhere a moderate speed even though I had the premium edition. It wasn’t for the lack of customer services trying to sort the problem out, even after sending them a couple of debug reports the problem couldn’t be resolved. The customer service was excellent and a full refund was given.

July 24, 2022
Unprompted review
Rated 3 out of 5 stars

They charged me twice for two different…

They charged me twice for two different licenses, but only refunded one. This, after repeated requests, less than 2 days after I realized the problem.
One, the bot, issued me a link, for an instant refund.
The other, Allison, requesting an explanation as to what was wrong with the program, and to send a screen shot. There is nothing wrong with the program, other then, like all vpns, it slowed down my connection...I did not want it; and I certainly did not want two.

It has a 90-day guarantee...but just try to get it! I was over charged by double charging, and maybe they were just hoping I would not notice. Now, I cannot get my money back, for a program I do not want, and do not use. How can I take a screenshot of a device I didnt order, and with their hammering me with emails, sending me all over the internet, and then not even addressing why I was not happy, is not a company that works for me.

They did not even address my concern over them charging me twice. They just extending a "premium"use iTop use, and I just didnt want it period! They just answered with a nonsensical response like, "well, send us a screen shot of what you dont like about it" How can I do that? First off, taking a screenshot has nothing to do with anything, because that was not the issue.

You better check your accounts when dealing with them, is all I can say.

I've received 5 or 6 emails from paddle, and kristian the bot, and each one refers me to the other. Then, they send me to allison (a bot?), who now (its a week later since I asked for my refund) they're still sending me back and forth....I gave them a (1) the one bot, at least just sent me a link, for a simple refund, after my explanation that I had been charged twice, receiving two licenses. As much as I have pored over their paddle site, it is all very confusing to just get a refund. I then get like 5 emails, from bot to paddle, and back, telling you they have to inform the other....
total nightmare experience
(actually, I now have a total of 11 before they finally sent me two emails, refunding me both accounts.)

--------------------------------------------------------
EDIT:
At last, and only until, I had to raise the roof, and, unfortanately publish this, did I Finally did get both refunds. Of course, that is, because I "did not want to cooperate" As I told them, I do not know how to take a screenshot, and what would I take a screenshot of, if I simply do not want the product after all the nonesense.
So, I changed my rating from 1 to 3, because they finally refunded both my accounts, and in rapid order, but only after posting here; which then they want me to "edit my response". Why? for doing what they could have done days ago?

The best I can say about them is; if I ever needed or wanted a VPN, what I saw of it, it seems better then whats out there; but, I truly think they need to streamline their business practice about Refunds. I appreciate the fact they gave me some extra time to work out any differences, but there is no reason to have to send 10 different emails, telling me to go to a bot, then the bot telling me to go back to paddle, etc.

--------------------------------------------
Apparently, they also run a company called Advanced System Repair [paddle] I do not know if it is the same company, and this is their VPN product. I apologize in advance, if not. I am sure I will hear from iTop if it isnt. But, it looks like I had subscriptions from them also.

Again, in my email folder, I have repeated false "charges" sent to me via paddle. Luckily, I was able to run them to ground, and not get charged (I think). So, this appears to not be an isolated case. At least, not to my experience, and opinion. So, whether it is paddle, their biller, or the company iTopVPN contracting with them, I am not sure. And, I will be happy to be corrected, if not.

July 15, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your review and sorry for the trouble you have had with our product and services.

First, we cannot charge you unless you submit your order and authorize the payment. For duplicated orders, the service time of your VIP account will be accumulated automatically.

Second, since you are unsatisfied with our product and want a refund, we want to know the reason and sincerely hope to help you to fix the problem. So we ask you to provide us with some details so we can further help you.

At last, as you do not want to cooperate, we have already issued you refund for both of your orders. Please kindly wait for 3 to 5 business days before you get the refund.

When you receive the refund, it would be appreciated if you can update your review and rating on the TrustPilot.

Thanks for your understanding,

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Rated 5 out of 5 stars

Great free software

A great piece of free software. Does what it says. There is a more comprehensive version that is paid for, but the freeware does all that I need it to. Excellent. The only place you can't use it is on the BBC iPlayer that needs to know you are UK based.

May 15, 2022
Unprompted review
Rated 3 out of 5 stars

I need Indonesia server

I need Indonesia server
And carrom pool game server

May 7, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hi,

Thanks for your review.

What's your main purpose of using those servers? Would you please kindly let us know your requirments in detail so we can further help? Please contact us at https://www.itopvpn.com/support. Thanks and looking forward to resolving your concerns.

Kind regards,

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Rated 1 out of 5 stars

When I'm use itop VPN for Online gaming…

When I'm use itop VPN for Online gaming that's provide very poor network connection 🤬. Use other premium vpn thay give best server & gaming ping under 57_80ms.But itop give all time dealy (slow) ping When play pubg mobile lite with SG server
Fix the problem add good Singapore server in vip itop VPN .

March 18, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your review and sorry for the trouble you have had with our product.

Please kindly contact us at https://www.itopvpn.com/support so our support staff can further look into it and assist you.

Thanks & regards,

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Rated 4 out of 5 stars

Useful and easy to use but if I play…

Useful and easy to use but if I play games I still meet people in my country and that's often (example:mobile legends)

February 7, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your review.

Do you use our product on Mobile device? Please kindly submit your request with details on our support page https://www.itopvpn.com/support so our staff can better assist you.

Thanks & regards,

Rated 4 out of 5 stars

Nice app ping 70,

February 2, 2022
Unprompted review
Itopvpn logo

Reply from Itopvpn

Hello,

Thanks for your review.

If you are sasitfied with our app, would you please give us a 5 star review?

Thanks & regards,

Rated 5 out of 5 stars

One of the best VPN in 2022

Undoubtedly iTop VPN is one of the best VPN for all. Especially I liked the mini mode. You can preset your desired server, and toggle to the Kill Switch. Moreover, iTop has a lot of dedicated servers for Gaming, Streaming, and Social service.

February 2, 2022
Unprompted review

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