Do not use this for Windows 11 it does not work with high resultion screens. You get icons twice and sometimes 4 times as big as used in Windows 11 and there is no solution for it. As waste of t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a paid subscription for iTop VPN on Windows, expecting stable performance and no ads. Instead, I experienced frequent connection drops, unstable speeds, and intrusive advertising — even... See more
Company replied
When I'm use itop VPN for Online gaming that's provide very poor network connection 🤬. Use other premium vpn thay give best server & gaming ping under 57_80ms.But itop give all time dealy (slow) pi... See more
Company replied
Hello, I live in iran where almost all free and paid filters are disabled or weakened. Since the day I got to know your filter breaker I have experienced excellent and stable speed. Your company prov... See more
Company details
Written by the company
iTop is a leading VPN provider who has broader experience in network security, and its professional experts continually explore and innovate to deliver fast, safe and stable VPN services. The mission of iTop VPN is to help people connect to the world and enjoy true online freedom.
Contact info
Hong Kong
- itopvpn.com
2.1
Poor
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEST VPN :DD
I can say that this VPN is the best
with a faster network, simple to use
thx a lot ITOP VPN
January 20, 2021
Unprompted review
Advertisement
It is overall good
It is overall good, even if there is no any kill switch. I wish it'll be available soon. It is useful feature that secure ip do not exposed to the third-parties. It ia not available in the Android version, sadly. I also prefer to use the other iobit products, the very useful was Driver Booster and Uninstaller!
January 8, 2021
Unprompted review
Reply from Itopvpn
Hello,
Thanks for your feedback. This is Alison from iTop Support Team.
Actually, we do have Kill Switch option, you can find it by clicking the top left Options button. And we also support Andriod and iOS, please install them on your mobile device if you have one.
Should you have any other concerns, feel free to contact us via the feedback option on our product.
Thanks & regards,
This did work when I first installed…
This did work when I first installed and was very very impressed, now it won't even get me onto usa youtube channels let alone netflix
December 21, 2020
Unprompted review
Reply from Itopvpn
Hello,
Thanks for your feedback. This is Alison from iTop Support Team.
Please download the latest version from https://download.itopvpn.com/installer/iTopVPN_setup.exe to reinstall.
If the issue persists, please take some screenshots to send to feedback@itopvpn.com. Please also download https://download.itopvpn.com/tools/iTopGetInfo.exe>> double click to run this tool on the problem PC>> click 'Save report to Desktop' >>find iTop_Debug_Info.zip on your desktop >> send us the zip file to feedback@itopvpn.com.
We will analyze the file and look into your feedback.
Thanks & regards,
Works well but to limited of location…
Works well but to limited of location choice there is NO connection to the Netherlands ( with I need to see programs not available to watch outside of the country)
Update,
Found another VPN who has the connection I wanted.
December 18, 2020
Unprompted review
Reply from Itopvpn
Hello,
Thanks for your feedback. This is Alison from iTop Support Team.
We’ll definitely support more servers. For some specific country or server, if more users need them, we will consider supporting them in the future.
Would you please kindly let us know the information below so we can check if there anyone will serve your purpose? Please send to feedback@itopvpn.com.
1. Where is your location?
2. What you need to do with the Netherlands server(s)?
Thanks & Regards,
Top of the top
December 15, 2020
Unprompted review
Advertisement
Simple & Easy To Use VPN For Beginners
The greatest VPN I have come across in 2 years..... I just hope you wont crash when you recieve more customers. Keep it up lads.
December 13, 2020
Unprompted review
This vpn is great
This vpn is great. It was extremely easy to understand and to use. The interface is simple and user friendly. I noticed no difference in my network speed as long as I selected a nearby server. Even when selecting servers from other continents the speed of my connection hardly slowed down at all. I was finally able to watch many youtube videos that were not available in my country. I have nothing negative to say. It blew my expectations out of the water.
December 3, 2020
Unprompted review
5⭐⭐⭐⭐⭐App - Fast, Stable & Secure VPN. Reliable product, Keepup Good Work Developer...
5⭐⭐⭐⭐⭐App
Fast, Stable & Secure VPN
Reliable product.
Keepup Good Work Developer...
November 29, 2020
Unprompted review
Reply from Itopvpn
Dear Sandeep,
Thanks for your review. This is Jane from iTop Support Team.
We are so glad to know that you are a satisfied user. Should you have any questions or suggestions, please feel free to contact our support team. We are always at your service.
Thanks & Regards,
It used to be decent...
For the first few weeks everything was going amazingly well. Fast connection, access to my stuff online with no trouble.
But at the beginning of last week I had connection issues and my email had it's password changed 3 times in a row from Turkey and someplace else. I received mail after mail right after I changed the password and it was always from the same place. And only when the VPN was offline was my account safe. And to think that was just yesterday.
If it did this to two of my emails somehow, nothing is stopping it from doing it to the rest of my emails. And before you say that it was probably the server I was in let me tell you this:
- I was in England's Server 2
- Connection was already choppy
- The password changes were from Turkey
- It happened right after I changed the password since I logged in with the password I had just changed to
- Only when the VPN was turned off was my account safe
Overall, I was going to recommend this VPN to my friends and family but right now I won't. Don't trust this app. It will cause you a lot of trouble.
November 27, 2020
Unprompted review
Reply from Itopvpn
DearCraftworks Studios,
This is Jane from iTop Support Team. We are sorry to hear that you have had trouble with your email password.
First, our product is secure and all the communication is encrypted through our servers. The connection may not be unstable and we are keeping to improve our product. But as to the issue of your password has been changed, it is almost impossible caused by or has something to do with our product. Would you please let us know what email or email client do you use? Please kindly let us know more detailed information by contacting our support team at feedback@itopvpn.com so we can investigate.
Thanks for your time and patience.
Advertisement
Itop VPN Changes Delivery Country To Russia
The itop vpn app changes your Amazon product delivery country from the U.S.A. to the Federation Of Russia. When I tried to order from Amazon I had to verify and change back my delivery country to the U.S.A. I uninstalled this program and don't recommend it unless you want your packages to be delivered to Russia.
November 24, 2020
Unprompted review
Reply from Itopvpn
Dear Keith Lehman,
Thanks for your feedback. This is Jane from iTop Support Team.
The reason is that you may have connected to a Russia server using iTop VPN, then Amazon recognizes your location as Russia. If you do not need your IP address to be hidden to purchase online, please turn off the VPN.
Thanks for your understanding.
No word to Explain.
I have used this software for quite a bit time and I think Now it's the time to make this Amazing software more amazing. You can do small survey and know and change some thing inside it.
And I think there must be an option to change its mode (Dark or Light). This is only one fault. Otherwise I recommend every one to use this software♥
November 24, 2020
Unprompted review
Reply from Itopvpn
Hi,
Thanks for your feedback. This is Jane from iTop Support Team.
We have marked down your suggestion of adding an option to change the skin or mode, and we may consider supporting it in future versions. Please kindly keep an eye on the update.
Thanks & Regards,
The product works and is fast
The product works and is fast. The trouble is the purpose of the system is to show an IP address location from another country. I selected New York-1 and received an IP address. I used two different IP location services, one showed me in Australia and the other in Germany. Both Netflix and Prime Video showed me content for my actual location - not the USA. Disappointing...
November 21, 2020
Unprompted review
Reply from Itopvpn
Dear David,
Thanks for your feedback. This is Jane from iTop Support Team.
Sorry for the trouble you have had with our product. In this case, please download the latest version from https://download.itopvpn.com/installer/iTopVPN_setup.exe to reinstall and see how it works. If the issue persists, please kindly take some screenshots to send to feedback@itopvpn.com so we can look into and further help.
Thanks for your time and patience.
ITop just works simple easy and safe…
ITop just works simple easy and safe but we're is the iphone and mac versions?
November 15, 2020
Unprompted review
Reply from Itopvpn
Dear Damo,
This is Jane from iTop Support Team. Thanks for your review.
Currently, iTop VPN is only available on Windows PC and Android. We are developing the iOS version, please stay tuned.
Kind regards,
Advertisement
It is indeed free an working but they…
It is indeed free an working but they are not explicit enough on how they make money, which is obviously by selling our data but to who ?
Also limited amount of servers are available in europe. It's really difficult to trust this software as not being a spyware. I wouldn't Login in any of my accounts or do an online payment with this turned on.
November 3, 2020
Unprompted review
Reply from Itopvpn
Dear Lufen,
This is Jane from iTop Support Team. Thanks for your feedback.
Currently, our product is temporarily free, because it is an Insider or Beta version. As we are at the beginning of our business, we hope more users can help us to test and help us to improve our product. In the near future, we will offer paid service as it will add more features and supports more & faster servers.
We value the user's experience and feedback, it is our obligation to protect our customer's privacy. We promise we don't and will never abuse or sell user's data. Please do not worry about privacy leaks when using our services.
If you encounter any problem with our product, please just contact our support team and we will do our best to help to fix it. So would you please kindly reconsider and change your review?
Thanks & Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.