The only downside was communication around delivery times. I was originally quoted 8 days, then told 16, and it ended up taking a bit longer than that. Just be aware shipping may take longer than adve... See more
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See what reviewers are saying
This website is pure art... I ordered an RTX 4080 Suprim X, I was 100% sure I was going to get scammed due to some negative feedbacks and the low prices, but the experience ended up being the b... See more
Ordered Samsung mobile from them, as they are global supplier I worried about potential custom fee, but it was delivered by DPD without any extra cost, as they describe. You must wait for your package... See more
Bought a TV here, and even with the fairly expensive shipping (around EUR 300) it was still more than EUR 2000 cheaper than buying the exact same TV locally here in Ireland. Only slight negative... See more
Company details
Written by the company
iTradeCenter.Store is electronics and daily use products eCommerce store, that offer variety of brands, models, in good prices and fast shipping. Our mission is to focus on Client positive shopping experience. We are passionate eCommerce enthusiasts with professional approach.
Contact info
02-972, Warszawa, Poland
- office@itradecenter.store
- itradecenter.store
3.9
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't order from this website
I ordered a phone 7 days ago. I received an email with an order number but no shipping or delivery date. I emailed the address provided and received an email back confirming it would be 3-4 days until delivery. I received an email 5 days later stating that the product was "blocked by warehouse due to missing position, they are waiting for a restock and would I wait a few more days?" I emailed back asking for a time frame but got no response. Three days later I emailed the same thread again asking either for a time frame or a refund as I need a phone for work. I got an email asking for my order number even though this was in response to their original email about my order. I emailed the order number and got no response. I also emailed another address which was also not responded to. I tried the chatbot on the website, no response. I attempted to find the order using the order number and it says "order not found" leading me to believe this is a scam.
Edit: after I emailed again that I had written on trust pilot, I immediately received a response that I had been refunded. Not once did I receive the offer to wait or be refunded. I received no communication regarding my order at all. The lack of communication is what lead to me writing to two different email addresses, a chat bot and to eventually trust pilot. You need to address your concerning lack or customer service instead of lying in response to negative reviews that is both slanderous and highly unprofessional. If anyone knows how to share screenshots, I will share screenshots of the email exchange clearly showing that customer service ignored my questions about my order until I contracted trust pilot
January 30, 2024
Unprompted review
Reply from iTradeCenter.Store
Hi, we have constantly replay to you, and offer two solution wait for stock or refund. To not keep you waiting we have decided to refund you, you have confirmed how email
Show
And what a pleasant surprise on this site, I recommend it 200%, as it is a site with very competitive prices and original quality products...
Thank you very much for your attention and trust!
January 8, 2024
Unprompted review
Great online shop
Excellent customer support and fast delivery! Also great prices! Really value for money.
January 7, 2024
Unprompted review
Trusted shop website
Good prices, good support. Found them looking for better prices.
December 10, 2023
Unprompted review
Great products and prices
Great products and prices.
Price: 5 star
Delivery: 5 star
Customer support: 5 star
Cheers
November 24, 2023
Unprompted review
Great store
Great store, A lot of things you didn't know you needed.
Will shop here again.
Great service
November 30, 2023
Unprompted review
Good experience
+ Easy to shop
+ quick to respond to emails
+ Good prices!
December 23, 2022
Unprompted review
AVOID THIS SCAMMERS I placed the order for a 4070 RTX IT…
AVOID AT ALL COST!
I don't know why they do have so many positive reviews, are they using bots?!
I placed the order for a 4070 RTX IT and paid for it, just after the payment I asked support if it was indeed an IT card and not a regular one, they assured me that the card I purchased was an IT card, after waiting for 14 days ! (they kept telling me that they had issues with the transport service) I've finally received the item and, of course, it was a regular product, no IT (even though they explicitly told me and assured me that it was an IT) Afterwards the whole support system is a mess, with long waiting times between messages. I'm currently still waiting for them to send me the right product. And my setup sitting idle next to me waiting to be completed...
EDIT: They asked me to remove this review which I did on good faith and nothing changes. I'm now going to pursue legal actions against them with the department of consumers defense here in France.
October 5, 2023
Unprompted review
Reply from iTradeCenter.Store
We have organized the currier to take the product back to distributor, you will be refunded according to the procedures. Why you are not mentioning the gift that you have received for the mistake that has been done by the supplier. Client is served as it is described in the store procedures. Why you will not sent back the gift that you have received for this mistake, You have posted bad comments but if so, then please do not accept the gift. Please sent is back.
Best prices on the market
Best prices on the market, I have bought G-SHOCK MASTER, almost 80 EUR cheaper than in other stores.Package delivered within 5 days from placing the order. Thanks folks! will be back
October 4, 2023
Unprompted review
Fast responding customer support.
Fast responding customer support.
Helpful and understanding when I had issues with PayPal.
September 14, 2023
Unprompted review
Changed to 3 stars ------
Changed to 3 stars ---------
Itrade contacted and provided me the correct tracking number today. As I can see the product was shipped 12th September and planned to arrive next week so if it will arrive next Monday that will be in the 10 days as estimated.
2 stars at the moment ------
I have ordered a hot plate 4th September and they shipped 5th September according to the website so that I have received the tracking number. I sent an email to them (cannot add the email here) last Saturday 9th saying that this tracking number has no information on it and there is no answer from the shop. I will wait and see how this is evolving....
September 11, 2023
Unprompted review
AVOID
AVOID - Do NOT use this company.
Supplier disputed that the EU cooling off period of 14days applied to the purchase.
Endless emails eventually secured the agreement to return.
Supplier confesses there are NO European centres as per advert and item must be returned to Poland at my cost of €91.
Endless emails and bank card involvement eventually secured a refund.
Cost of a local return to Spain/ Portugal/ France circa €25 but Very expensive to return to Poland.
Buyer Beware!
August 23, 2023
Unprompted review
Reply from iTradeCenter.Store
BE careful with this client, who ever receive the review.
We first has been forced to accept that the ordered product was not the one that been delivered, Client tried to force deferent return condition. We have proved that the product has been the one that has been ordered.
After that we have agreed the return. As it says in procedure when client not like the product, it can be returned within 14 days. The Client is the one who is paying for shipping back the product. In this case, we have been again forced to cover the cost and even forced to provide address that will work for Client. We have dedicated addresses for deferent kind of equipment. We have kindly explained what is return address. Finally Client follows the procedures. Fund ha s been returned.
Please always by formal with this Client and dent give any chance to force you, follows the procedures and report the misleading to authorities.
Terrible delivery, no customer service
Terrible delivery (TV arrived broken) and no response after outreach via email.
August 9, 2023
Unprompted review
Reply from iTradeCenter.Store
We have reply you via email, Your order was placed and delivered 2 month a goo -> in Jun, now we have mid of Aug. In delivery status there is an report that shows "Client accepted the package". Each product is checked by quality and signed before sending. Its client responsibility to check the package after delivery. You have reported the case 2 month after! currier companies do not allow to raise the incident after 2 month! we tried to do our best and we are angry that such basic mistake block the procedure on the currier site. PLEASE ALWAYS check the package right away. After 2 month from delivery we cant do much and our procedures are clearly stating that delivery issues need to be reported within 5 days.
Have exactly what I'm looking for
Have exactly what I'm looking for.
Very Good
August 9, 2023
Unprompted review
This website is pure art...
This website is pure art...
I ordered an RTX 4080 Suprim X, I was 100% sure I was going to get scammed due to some negative feedbacks and the low prices, but the experience ended up being the best i've ever had while purchasing something on the internet, the support was ONLINE, they replied when I needed informations, they were useful!
Thought the process can seems scary, I know that I'll keep ordering high tech stuff on this shop
thanks for everything
July 27, 2023
Unprompted review
Returning product takes some time
After months of trying to return my item, the store and I finally came to a solution.
My package is currently on it’s way to be returned. Review will be updated when the full return has been concluded.
July 23, 2023
Unprompted review
Reply from iTradeCenter.Store
Hi,
We have generate you the return label, courier reported that there was no handover of the package from your site. You have still chance to print the label and deliver to pickup point.
After 14 days there was no action taken from your site at all.
Fair Prices & Great Customer Support 👍🏾
July 21, 2023
Unprompted review
Do not buy from this company
Do not buy from this company. No refund. Poor customer service. Slow delivery.
I bought two portable screens on 29 May and paid €30 for 4 day shipping. There was an option for €15 for 5 day shipping but I needed the screens within 5 days. I was in contact with the company to ensure that this timeline would be met.
The screens arrived 8 days after the order was confirmed and I refused the order as they had arrived too late and were no longer required. They arrived back to the warehouse and the company has confirmed that have been received. It has now been over 5 weeks since I returned the screens and I have not received any refund. The company have responded to say that I will receive a refund minus the costs of delivery each way I would expect a full refund, including the full cost of delivery. However I have not received anything at all. I am owed over €280.
This is extremely unsatisfactory and disappointing. I will be taking further action against the company.
The contact with the company has been deplorable.
July 20, 2023
Unprompted review
Reply from iTradeCenter.Store
Dear All, we want you and clarify the untruth information that are spread by this client. The comment do not reflect the truth.
1.: the order realization was within the official timeframe (working days). Client didn't check with us and push us for early delivery
2. Client refused the delivery, product has been returned and the cost for delivery has been paid, we covered the lost
3. Client claim about delivery has been rejected
4. We have refunded the product cost to the client
Finally we have lost 2x times, for both way delivery, plus transactional fee. Please be careful who ever cooperate with this client, you can lost a lot and be accused.
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