IT Retail Reviews 

Edgar was very helpful and helped install new hardware. I believe he went above and beyond to help. I had called several times to the support team and they were not able to assist.

Edgar is really helpful and very patient and he is always in a good mood

excellent customer service. immediate assistance with our doubts and problems. Thank you Edgar for helping us.

I was having an issue with Customer Maintenance and Louis contacted me quickly to get this issue resolved.

This company has been a very frustrating disappointment. We continually run into odd bugs and it is very difficult to get customer support to understand the issue, if they respond. The solution is usually "this is a bug, we can't really do anything about it".

I realized after several months we were being double charged each month. Thankfully was able to get that money back, but that shouldn't have happened.

The onboard process was horrendous. It was like pulling teeth to get a response from our onboarding manager to respond to my questions. I wasted hours, energy, tears, and stress on this system and it still isn't really working like promised. We still feel the need to keep our old system operational because of issues with IT Retail. We shouldn't need a back up system!

I was asked to give feedback once and gave an honest description of my issues and disappointments. Never got a response.

There are some things I like about the system. The frontend is fairly intuitive and I appreciate the speed of doing transactions.

But the backend has some features that are unusable or clunky. The purchase order function is completely useless. There is an issue with the customer loyalty program in which we can't choose whether or not to enroll customers (I want my employees to be entered as customers, but don't want them to be part of the program), a function that is stated to be possible. It will sometimes take more than an hour for transactions to be relayed to the back end report. This causes problems when trying to do settlements at night.

If the support team was understanding of the issues I'm having and tried to understand them and help out, I would be more patient. But I don't feel supported at all. No one seems to care.

I'm going to start looking for a better system, hopefully one where we can bring over this hardware because it was a big investment. I don't want to, it was so much work to switch to this system. But I'm tired of wasting my time on IT Retail.

We have used IT Retail for our POS Solution in our grocery stores for many years - Great Product and Service!!

Excellent company ! Staying on the cutting edge of groceries and technology we use this in our business and it’s really helpful

Our family owns and operates 4 Markets 3k square feet to 43k square feet. We run IT Retail POS in all of our markets. I have used ITRetail Professional and Market and have reaped the benefits of both systems depending on the size and operation of our location. I have also developed a great relationship with both their development team and support team whenever I have a problem or issue they are always helpful in resolving my issue. I would highly recommend ITRetail for anyone’s Grocery POS needs.

”IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations.

Also their support team is really responsive!”

Mike Johnstone
VP Goodwin and Sons Markets

Great and prompt support on all Q&A at presales phase and active participation at deployment and excellent collaboration for the GoLive event. Great grocery market POS made by grocers knows every single details of the grocery market requirements for over 20 years. It was enjoyable experience to be working with POS experts.

Your system does not work well. Many functions do not work.

Back end is glitchy at best! Logs you off randomly. Doesn’t save even though it has been saved and sometimes re-entered multiple times. NO COMMUNICATION other than this email. No response from your IT person to our IT person. Failure is the word that comes to mind.
Work on your follow up and communication
Patti

I had a live install of new equipment and software, everything was done through the phone. It Retail was there through the whole process. They even helped me finish the install when we weren't on the schedule, that meant a lot to me. Thank you It Retail!!!

Too many to mention here. EBT not working as it should, No operating manual.
Locks up from time to time and drawer would no open at completed transaction.

System issues, lack for functionality and major problem is the slowness in the system.

Everyone I have worked with has been exceptional! I can be a difficult customer and they have handle every request and concern with professionalism. I would recommend IT Retail to my closest friends.

We have several outstanding support tickets that are yet to be resolved. We never receive a call back on any of these issues to give us a progress report unless we contact our sales rep. Our lanes will just crash for no reason and then the printer stops working or the scanner stops working in the middle of an order. Right now Lane 1 has no customer screen because they can't figure out how to turn it back on and have the cashier side working right. Constant issues that we're told no one else ever has which I find hard to believe that we would be the only store to have these problems. Very dissatisfied.