I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more
Company replied
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See what reviewers are saying
I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more
This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask qu... See more
Company replied
Just opened up two accounts with Itrust Capital.Ayrton was completely helpful and friendly. Guided me step by step through the whole process of transferring my funds from one cold wallet to another... See more
Company details
Written by the company
iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Contact info
18575 Jamboree Road, 92612, Irvine, United States
- 866-308-7878
- info@iTrustCapital.com
- itrustcapital.com
You should know
5.0
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew helped me
Andrew helped me. I thought he was very knowledgeable and friendly and I appreciate him being patient with me
April 20, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Kevin! We're glad Andrew was able to help you out. Feel free to reach out with additional questions.
Description of accounts
Jonathan was a big help and telling me how they I Trust. Capital Treasury Account works.
Also, he explained to me why I could only have one Premium Custody account.
April 15, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Dave! We're glad Jonathan was able to assist you. Feel free to reach out with any additional questions.
Raphael is essential to iTrustCalital
Raphael was a big help and very informative. He is an essential employee to iTrustCapital.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you! We're glad Rafael was able to assist you with further information. Feel free to reach out with any additional questions.
Romeo was awesome
Romeo was awesome. He stayed on the phone with me the entire time and was very patient. Great customer service!
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Ryan! We're glad Romeo was able to assist you. Feel free to reach out with any additional questions.
Love my experience with Itrustcapital…
Love my experience with Itrustcapital so far. The people there are really nice and willing to help you any time with any thing.
April 16, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Vivi! We're glad you've had such a positive experience with our team. Feel free to reach out with any additional questions.
Chris Lee is the man!!
Chris Lee is the man!!! Extremely helpful walked me through the entire process and answered all my questions. Also, made a follow up call, because I accidentally hit bank wire transfers by accident. The follow up call and making the corrections, having my back. Can't speak enough good things about Chris Lee!!! Thank you my brother!! Definitely will ask for him if I need to call ITRUST BACK!!
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, David! We’re glad Chris provided such supportive assistance and even followed up to make sure everything was corrected properly. Please feel free to reach out with any additional questions.
Your Go-To Roth Company
My representative Rafael handled all my concerns and helped me feel at ease as I transfer funds from another company to iTrustCapital.
I've been highly satisfied since I opened my iTrustCapital account in 2020. The service is prompt and professional. iTrustCapital has become an industry standard, innovating for years.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Debra! We're glad Rafael was able to handle your concerns and put you at ease. We truly appreciate your kind words about your experience with us over the past years.
It was straight to the point
It was straight to the point. New to crypto in general so the process was laid out to move my old 401k to a sep IRA which has just been completed! John was very helpful
April 9, 2026
Unprompted review
Reply from iTrustCapital
Thank you, James! We're glad John was able to assist you with moving your 401(k). Feel free to reach out with any additional questions.
My new Retirement Account
My experience with Itrust was very seamless , I was able to roll over a old retirement account into ITrust with no problem , David Cruz actually called and walked me thru any steps and hurdles I had .
I picked I Trust because the choice of different assets, and stable funds .
April 3, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jamilah! We're glad David walked you through each steps and addressed challenges along the way. Feel free to reach out with additional questions.
Chris walked me through each step of…
Chris walked me through each step of the process and his service was A-1.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Michael! We're glad Chris was able to assist you through each step. Feel free to reach out with additional questions.
Josh was very helpful in transferring…
Josh was very helpful in transferring my crypto to I trust. I highly recommend Josh and I trust capital Doug
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Doug! We're glad Josh was able to assist you in transferring your crypto. Feel free to reach out with any additional questions.
Great service
Great service, quick response. Knew answers and very kind and helpful!
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you for the positive feedback, Dean! Feel free to reach out to us with any additional questions.
Romeo did an awesome job helping me…
Romeo did an awesome job helping me today!
I really appreciate GREAT customer service.
SBN
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Sidney! We're glad Romeo was able to assist you. Feel free to reach out with additional questions.
I was having trouble moving my assets…
I was having trouble moving my assets of of Coinbase. I got through to Ayrton and he was great!! Very helpful, back and forth with several phone calls to help me completely understand and verify the transaction process was successful. I’m very pleased with the results.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Matthew! We’re glad Ayrton was able to support you through the process and ensure everything was successfully completed. Please feel free to reach out with any additional questions.
The agent Francisco was always willing…
The agent Francisco was always willing to help, very patient and friendly. He answered all our questions and was very professional.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Joelyn! We're glad Francisco was able to assist you. Feel free to reach out with additional questions.
Andrew took my call and "held my hand"…
Andrew took my call and "held my hand" throughout the process of transferring my IRA. The entire process was a breeze. Their platform is well and simply laid out.
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jim! We're glad Andrew was able to walk you through the entire process. Feel free to reach out to us with any additional questions.
Prompt professional
Prompt professional, and knowledgeable information.
Mo/ Mohannad demonstrated excellent knowledge regarding his profession.
Thank you
April 17, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Rick! We're glad Mo was able to provide prompt and helpful assistance. Feel free to reach out with additional questions.
Chris Lee was excellent
Chris Lee was excellent, I am not tech savvy and he walked me through it like an expert and he was very pleasant. Made me feel good about itrust capital.
April 16, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Alan! We're glad Chris was able to walk you through everything. Feel free to reach out with additional questions.
I opened this account over 5 years ago…
I opened this account over 5 years ago and I was very happy that the withdrawal process was very simple. Thank you Jeff for your assistance.
April 10, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jeff! We're glad your withdrawal process was simple. Feel free to reach out with any additional questions.
Reply from iTrustCapital
Thank you for the kind words, Mohamad!
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