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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, unique designs, and beautiful appearance, often noting the excellent craftsmanship and attention to detail. Many people appreciate the comfort and perfect fit of the items, with some highlighting their versatility and stylish nature. The delivery service is frequently mentioned as fast, prompt, and efficient. However, some customers experienced delivery issues, such as parcels not being received, though this was often attributed to the delivery company. A few reviewers also mentioned that the fabric composition was not always clearly stated on the website, and some found the material not as soft as expected. Additionally, a small number of people found items to be too large or not suitable for their height, leading to returns.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful designs, quality, and comfort. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the beautiful designs,... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

I wore my first 9pm outfit to a party at weekend- it was well complimented and I should probably have spread the word about how gorgeous the material was and how comfortable I felt….but I love my... See more

Company replied

Rated 5 out of 5 stars

Pieces are a perfect fit, comfortable and so beautiful. Even better than. I could have expected. Shipping was fast and I had a personalized note in my package. Very nice touch.

Rated 5 out of 5 stars

Beautiful smoking suit and housecoat , I’ve been eyeing these up for a while and the quality doesn’t disappoint . Arrived quickly and in time for Christmas . Love it ! The perfect outfit for staying h... See more

Rated 5 out of 5 stars

The clothes are soo unusual and very well made. Where else would you find such beautiful colours and patterns? It’s the attention to detail , all this makes the difference. Keep on with what you’re... See more


4.6

Excellent

TrustScore 4.5 out of 5

33 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes - not my usual style but I wanted to try something different and feel so confident in them ♥️

April 1, 2026
Rated 2 out of 5 stars

Pros and cons

- exact fabric composition is not stated on site, says it’s silk blended with viscose, when it’s 81% viscose
- feel of fabric is not the softest
- execution and stitching is average and does not justify high price tag

- color is gorgeous

March 3, 2026
It’s 9pm logo

Reply from It’s 9pm

Hi Robin! Yes our silk-viscose blend is 19% silk 81% viscose - we will be sure to add this to the site. We are sorry to hear you are not happy with your order, this is one of our bestsellers and the first time we have ever received negative feedback on the quality of any of our styles. I can see your two-piece silk-velvet suit was was bought in a sample sale for just £135, but we are happy to facilitate a refund or exchange if you feel the quality is sub-standard as we are confident this is a one off and we don’t want anyone to have a negative experience of the brand. Please email customercare@its9pm.co.uk - please include pictures of the stitching to and we can review with our suppliers.

As far as price points go, we are a small independent business so we produce in very small runs (just 50 units per style) so our price points reflect the prices of running a slow and small premium brand.

We will await your email and will do everything we can to resolve this for you.

Many thanks
Amy (it’s 9pm Founder)

Rated 5 out of 5 stars

Love it!

I love this set so much! Beautifully made and packed - perfect. Can't wait for the weather to get warmer so that I can wear the set outside! For now though it has totally elevated my nightwear.

February 20, 2026
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Reply from It’s 9pm

Thank you so much Liz!! Reading reviews like this makes our day! ♥️

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Rated 5 out of 5 stars

Beautiful smoking suit and housecoat

Beautiful smoking suit and housecoat , I’ve been eyeing these up for a while and the quality doesn’t disappoint . Arrived quickly and in time for Christmas . Love it ! The perfect outfit for staying home and sipping that martini !

December 12, 2025
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Rated 5 out of 5 stars

Wow amazing!!!

Wow amazing!!!! Overall, 9pm has impressed me with its combination of high-quality fashion, reliable service, and efficient delivery. Whether you’re shopping for everyday wear or something special, this brand is well worth checking out!

Would definitely recommend to anyone looking for quality and style. 🌟

December 4, 2025
Rated 5 out of 5 stars

Excellent service and personal…

Excellent service and personal attention, created a way to purchase a Gift card online , totally just added it for me as a means to making someone"s birthday a very happy one.

September 30, 2025
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