Covered Insurance Reviews 1,014

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their ability to make complex processes enjoyable and stress-free. Many consumers appreciate the exceptional customer service, noting that agents are knowledgeable, efficient, and go above and beyond to find suitable solutions and answer all questions. People also report significant savings on their premiums and better coverage, indicating a positive user experience with the service. However, some customers also noted issues with communication and continuity of service, particularly when their original agent was unavailable. A few other people also felt that the company's service lacked clarity regarding pricing and detailed information.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight agents who... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the agents for being... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the simplicity... See more

Based on these reviews

Rated 5 out of 5 stars

I had an amazing experience with Covered. Changing family home and auto policies can feel like a hassle, but the sales agent, Lateisha made the entire process surprisingly enjoyable. She walked me thr... See more

Rated 5 out of 5 stars

We were having an extremely hard time getting home insurance on our ADU-MFH in our zip code but Lateisha K. came to the rescue and helped us obtain insurance. She was very professional while being p... See more

Rated 5 out of 5 stars

Lateisha Farmer Kollee, is my new agent! After stressing getting many quotes, it was so refreshing to find her! She is very professional, and patient as I needed that. I feel she brought back calmness... See more

Rated 5 out of 5 stars

The best agents. Ariel Lopez in particular was incredibly helpful. She figure out a discrepancy between two quotes and advised me really well on figuring out the best coverage structure for my persona... See more


Company details

  1. #56 of 108 best companies in Insurance Agency
  2. #19 of 40 best companies in Auto Insurance Agency
  3. #10 of 21 best companies in Business Insurance Company
  4. #5 of 23 best companies in Home Insurance Agency
  5. #5 of 13 best companies in Personal Insurance Company
  6. #6 of 15 best companies in Pet Insurance Company

About Covered Insurance

Written by the company

For Customers: We make it easy to shop for insurance. Check your options, compare policies, and get fast competitive quotes online on the coverage you need for home, auto, renters, pet, flood, and more in just a few clicks.

Get insurance coverage wherever you are in the United States with access to our nationwide carrier network of over 55 top-rated national and regional insurance carriers offering insurance products in all 50 states.

Share your experience on Google Reviews

For Our Partners: Our integrated online insurance solutions help partners enhance their customer experience by offering a best-in-class embedded online insurance marketplace with multiple integration options.

Integrate with us using Web Software Development Kit (SDK), Embedded API, White Label Experience, or Warm Transfer/IVR. Multiple options available and at no cost to you.

Through simple, easy integrations into your website or mobile experience, we enable you to deliver insurance products across all industries such as Loan origination and servicing for Mortgage & Auto, banking, real estate, and fintech - complete with multiple quotes, multiple purchase options and personalized service from our independent, in-house insurance advisors.

Interested in integrating Covered Insurance's insurance marketplace and becoming a partner?

Email partnerships@itscovered.com or Request a Demo today!

Our Promise & Commitment

Written by the company

We're Committed to Making Insurance Easy to Understand and Painless to Purchase
We combine intuitive technology with a human touch to help consumers quote, compare, and purchase the right coverage at a competitive price in minutes; sourcing from a top-rated national and regional insurance carrier network. Customers can save on average up to 22% on their premiums. We partner with automotive, banking and finance, mortgage lending, servicing, real estate and home service providers to make the automotive, personal lines of insurance, and home-buying process completely seamless.
We're Customer-focused
We deliver customers multiple, competitive insurance options to fit their individual needs and our in-house Insurance Advisors offer unbiased, no obligation insurance counseling to help customers navigate their policy coverage. We even send timely renewal alerts before policy renewal and re-shop insurance quotes for you to ensure customers always receive the most up-to-date, competitive insurance coverage pricing.
We're Partner-driven
Our suite of implementation options ensures you are able to offer your customers a premium insurance shopping experience without any heavy lifting. Plus, we create "Graduation Paths" to grow and expand your implementation at your pace.
How We’re Different - Compliance is our Focus
We are fully compliant to ensure we are consistently delivering the highest quality service so our partners trust us to protect their customers. We adhere to common industry standards such as SOC 2, GLBA, CFPB, TCPA, CCPA, Reg P, RESPA, RFPA, and insurance licensing.
We're Here to Help Streamline Operational Processes
Increase Customer Satisfaction KPIs, NPS rating and customer "stickiness" by adding a simple and seamless service to your customers' fingertips. Embed insurance buying capabilities directly into your existing workflow to offer an uninterrupted customer experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ariel is very helpful and very…

Ariel is very helpful and very accommodating. I didn’t fell being rushed.

March 31, 2026
Unprompted review
Covered Insurance logo

Reply from Covered Insurance

Hi Edelbert, thank you for the review.

We’re glad Ariel could help you out and make the process feel comfortable and unhurried.

Rated 5 out of 5 stars

It easy to navigate

Time efficient

March 4, 2026
Covered Insurance logo

Reply from Covered Insurance

Thank you for sharing about your experience with Covered!

We are glad we were able to assist you with your insurance needs.

Rated 5 out of 5 stars

Ariel was very helpful

Ariel was very helpful in resolving my concerns!

March 27, 2026
Unprompted review
Covered Insurance logo

Reply from Covered Insurance

Hi Brandon, thanks for sharing.

We’re glad Ariel was able to get those concerns resolved for you.

Feel free to check back with us if you ever want to reshop your rates in the future!

Rated 5 out of 5 stars

Helpful

Helpful. Efficient. Quick.

March 20, 2026
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Reply from Covered Insurance

Thank you Sherri! We are glad we were able to assist you with your insurance needs.

Rated 5 out of 5 stars

She was wonderful

She was wonderful. She took good care of me, I added a new car to my policy and I’m more than Happy with the results. Thank You Ariel You’re The Best

March 25, 2026
Unprompted review
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Reply from Covered Insurance

Hi Ana, thank you so much for leaving us a review!

We are happy Ariel was able to assist you and look forward to helping you with any insurance needs in the future!

Rated 5 out of 5 stars

Best customer service …

I was so impressed with the friendly staff that helped me understand where I needed to sign our insurance papers. It is my opinion that each agent went above and beyond in customer service, especially from other companies.

March 19, 2026
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Reply from Covered Insurance

Hi Jolene, we appreciate you taking the time to share this.

We're glad our team could make the signing process easy and clear for you.

We're happy to have you as a customer!

Rated 5 out of 5 stars

Ariel was great

Ariel was so kind, professional, and knowledgeable. She guided me through my question with care and resolved it swiftly. She also took the time to create an electronic signature doc so that I could avoid printing it and going to the post office. Thank you, Ariel!

March 25, 2026
Unprompted review
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Reply from Covered Insurance

Hi Sandra, thank you for the 5-star review.

We’re so glad Ariel could make the paperwork easy with that electronic signature.

We appreciate your business!

Rated 5 out of 5 stars

Difficult Insurance Problem Solved

We had complicated needs as international owners of a US property and Ashley listened and found a smart solution right away with good coverage and reasonable premiums. Very happy with how simple she made something that had seemed so daunting. Thanks!

March 20, 2026
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Reply from Covered Insurance

Hi Tara, thank you for trusting us with your insurance needs.

We're glad Ashley could find a smart solution for your property and make a complex process simple for you!

Rated 5 out of 5 stars

Real nice people to deal with

Real nice people to deal with

March 17, 2026
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Reply from Covered Insurance

Hi Lerone, thank you for the feedback.

We’re glad you had a positive experience with the team.

Don't hesitate to reach out if you'd ever like us to reshop your coverage options!

Rated 5 out of 5 stars

Great staff

Great staff. Great communication.

March 17, 2026
Unprompted review
Covered Insurance logo

Reply from Covered Insurance

Thank you for the 5-star rating!

We appreciate the feedback on our communication and look forward to being your go-to insurance resource.

Rated 5 out of 5 stars

Great Agent

Great experience once I reached Ariel Lopez! She was authentic, seemed very knowledgeable, helpful, and kind.

I will say the Travelers’s phone tree system was a bit of a nightmare. I’m glad I was transferred to her, even if it was by mistake.

March 16, 2026
Unprompted review
Covered Insurance logo

Reply from Covered Insurance

Thank you for the feedback.

We know those automated systems can be a hassle, but we’re so glad you reached Ariel and had a great experience from there.

We appreciate your patience!

Rated 5 out of 5 stars

Very helpful great service

Very helpful great service, I will recommend it

March 10, 2026
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Reply from Covered Insurance

Hi Jesus, thank you for the review and the recommendation!

We’re happy to hear you had a great experience with our team.

Rated 5 out of 5 stars

Lateisha was an amazing help

Lateisha was an amazing help. Very prompt and helpful. I’ll tell all my friends about her service and knowledge to help us.

March 11, 2026
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Reply from Covered Insurance

Hi Carlos, we appreciate you taking the time to share your experience with Latisha!

We're glad she could provide the prompt and knowledgeable help you needed, and we look forward to being your go-to insurance resource.

Rated 5 out of 5 stars

Unexpected Savings

Agent reviewed each point of coverage with me and found me the best pricing out there including a huge savings on my auto coverage he was able to bundle.

March 11, 2026
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Reply from Covered Insurance

Hi Randy, thank you for the feedback.

We’re so glad our agent could help you find those extra savings by bundling your auto and home policies.

We look forward to working with you in the future!

Rated 5 out of 5 stars

Robert was very helpful in going over…

Robert was very helpful in going over options and helping me get comparable coverage for my auto and home. He also was very helpful assisting me with completing the application.

March 11, 2026
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Reply from Covered Insurance

Hi Jennifer, we appreciate the 5-star review!

It’s great to hear that Robert was so helpful in navigating your options and assisting with the application.

We’re happy to have you with us.

Rated 5 out of 5 stars

Customer Service was amazing

Customer Service was amazing. Pricing was very competitive. Great coverage.

March 9, 2026
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Reply from Covered Insurance

Hi Aaron, thanks for the 5-star rating.

We’re glad we could provide competitive pricing and great coverage for you.

We look forward to being your go-to insurance resource!

Rated 5 out of 5 stars

Friendly, knowledgeable, professional

Friendly, helpful, and super easy to work with

February 26, 2026
Covered Insurance logo

Reply from Covered Insurance

Hi Julia, thank you for taking the time to share.

We aim to be helpful and easy to work with, so we’re glad that was your experience!

Thank you for shopping for insurance with Covered!

Rated 5 out of 5 stars

Emily is awesome!

Emily, was very helpful. She made the process easy to understand and provided amazing customer service. She was patient and explained everything thoroughly. She did a awesome Job! Definitely would highly recommend her and Covered Insurance.

March 12, 2026
Unprompted review
Covered Insurance logo

Reply from Covered Insurance

Hi Edwin, thank you for the wonderful feedback regarding Emily! We are glad that we could help you with your insurance needs.

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