Covered Insurance logo
Visit website

Covered Insurance Reviews 1,014

•
TrustScore 4.5 out of 5

4.7

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their ability to make complex processes enjoyable and stress-free. Many consumers appreciate the exceptional customer service, noting that agents are knowledgeable, efficient, and go above and beyond to find suitable solutions and answer all questions. People also report significant savings on their premiums and better coverage, indicating a positive user experience with the service. However, some customers also noted issues with communication and continuity of service, particularly when their original agent was unavailable. A few other people also felt that the company's service lacked clarity regarding pricing and detailed information.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight agents who... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the agents for being... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the simplicity... See more

Based on these reviews

Rated 5 out of 5 stars

I had an amazing experience with Covered. Changing family home and auto policies can feel like a hassle, but the sales agent, Lateisha made the entire process surprisingly enjoyable. She walked me thr... See more

Rated 5 out of 5 stars

We were having an extremely hard time getting home insurance on our ADU-MFH in our zip code but Lateisha K. came to the rescue and helped us obtain insurance. She was very professional while being p... See more

Rated 5 out of 5 stars

Lateisha Farmer Kollee, is my new agent! After stressing getting many quotes, it was so refreshing to find her! She is very professional, and patient as I needed that. I feel she brought back calmness... See more

Rated 5 out of 5 stars

The best agents. Ariel Lopez in particular was incredibly helpful. She figure out a discrepancy between two quotes and advised me really well on figuring out the best coverage structure for my persona... See more

Company details

  1. #56 of 108 best companies in Insurance Agency
  2. #19 of 40 best companies in Auto Insurance Agency
  3. #10 of 21 best companies in Business Insurance Company
  4. #5 of 23 best companies in Home Insurance Agency
  5. #5 of 13 best companies in Personal Insurance Company
  6. #6 of 15 best companies in Pet Insurance Company

About Covered Insurance

Written by the company

For Customers: We make it easy to shop for insurance. Check your options, compare policies, and get fast competitive quotes online on the coverage you need for home, auto, renters, pet, flood, and more in just a few clicks.

Get insurance coverage wherever you are in the United States with access to our nationwide carrier network of over 55 top-rated national and regional insurance carriers offering insurance products in all 50 states.

Share your experience on Google Reviews

For Our Partners: Our integrated online insurance solutions help partners enhance their customer experience by offering a best-in-class embedded online insurance marketplace with multiple integration options.

Integrate with us using Web Software Development Kit (SDK), Embedded API, White Label Experience, or Warm Transfer/IVR. Multiple options available and at no cost to you.

Through simple, easy integrations into your website or mobile experience, we enable you to deliver insurance products across all industries such as Loan origination and servicing for Mortgage & Auto, banking, real estate, and fintech - complete with multiple quotes, multiple purchase options and personalized service from our independent, in-house insurance advisors.

Interested in integrating Covered Insurance's insurance marketplace and becoming a partner?

Email partnerships@itscovered.com or Request a Demo today!

Our Promise & Commitment

Written by the company

We're Committed to Making Insurance Easy to Understand and Painless to Purchase
We combine intuitive technology with a human touch to help consumers quote, compare, and purchase the right coverage at a competitive price in minutes; sourcing from a top-rated national and regional insurance carrier network. Customers can save on average up to 22% on their premiums. We partner with automotive, banking and finance, mortgage lending, servicing, real estate and home service providers to make the automotive, personal lines of insurance, and home-buying process completely seamless.
We're Customer-focused
We deliver customers multiple, competitive insurance options to fit their individual needs and our in-house Insurance Advisors offer unbiased, no obligation insurance counseling to help customers navigate their policy coverage. We even send timely renewal alerts before policy renewal and re-shop insurance quotes for you to ensure customers always receive the most up-to-date, competitive insurance coverage pricing.
We're Partner-driven
Our suite of implementation options ensures you are able to offer your customers a premium insurance shopping experience without any heavy lifting. Plus, we create "Graduation Paths" to grow and expand your implementation at your pace.
How We’re Different - Compliance is our Focus
We are fully compliant to ensure we are consistently delivering the highest quality service so our partners trust us to protect their customers. We adhere to common industry standards such as SOC 2, GLBA, CFPB, TCPA, CCPA, Reg P, RESPA, RFPA, and insurance licensing.
We're Here to Help Streamline Operational Processes
Increase Customer Satisfaction KPIs, NPS rating and customer "stickiness" by adding a simple and seamless service to your customers' fingertips. Embed insurance buying capabilities directly into your existing workflow to offer an uninterrupted customer experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lateisha was wonderful!

Lateisha was wonderful! She went above and beyond the call of duty. She explained everything to me and followed up with me regarding insurance coverage.

December 29, 2025
Rated 4 out of 5 stars

Satisfied customer!!


My experience was very satisfying. The agent was very professional; she helped me very kindly and patiently to find the right coverage for my property.

December 14, 2025
Rated 5 out of 5 stars

It is as actually my first time…

It is as actually my first time shopping around for homeowners insurance without any lender helping and it was very easy to do so. Exceptional customer service, fast and adorable. I'm supper happy with the he results and I couldn't have done it without agent Mathew's help.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

When to cancel the policy the person…

When to cancel the policy the person would not answer the phone are call back.Will not ever use Covered again..

December 6, 2025
Covered Insurance logo

Reply from Covered Insurance

Hi Gabriel,

We apologize for the inconvenience you experienced when attempting to cancel your policy.

Providing accessible and responsive support is a priority for our team, and your experience does not reflect the level of service we strive to deliver.

An agent has already reached out in an effort to resolve this matter. If there is anything further we can do to assist, please give us a call or email us at service@itscovered.com, and we will be happy to prioritize your request.

Thank you for bringing this to our attention. We appreciate the opportunity to improve and hope we can restore your confidence in Covered.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look