NORMAL Reviews 331

100 Night Stand - returns policy - I must say this has been the quickest, easiest and professional online customer service ever! Although I did not like the product and had it returned, I will be keen to try something else from the range :)

Super fast service, discreet packaging & what was inside is absolutely satisfying!!

AMAZING!!
First ever purchase of this kind and am totally blown away with the product and service. Just wow. Everyone woman / similar should have one!!

This was my first time buying a toy and the process was great. I really loved the selector tool - because I had literally NO IDEA what to get.
The delivery process was really good too - within a couple of days, it arrived at my door, ready to go.
Since my first go, I've gone back to buy a second one - I'm off and running now, no looking back!

I recently got my refund. So for this review I’ll just post what I sent in my email:

Review on QUINN:
Some small critiques to mention; as someone with A chronic illness and high risk of UTIs, the design of the head really makes me nervous. As the little hole does not allow for proper cleaning. I can’t reach those areas behind the hole, and therefore it’s likely for bacteria to grow. And I won’t be able to see it.
The suction part of the design is also, in my opinion, a bit small. And since the suction part of it is a 2-3 millimetre across hole, it doesn’t reach its full “sucking” potential. And mostly feels like a light vibration. Not nearly as strong as my other toy of similar type.

The vibration option is not right. I can only feel it strongest in my hand, and not on the actual part it should be on (the clit). It’s strong for sure! But in the wrong place. My hand went numb after a few minutes because that’s where the vibe is; in my hand, and not at the head.

With the packaging, it was very loose. And was not “sealed” in any way. Which made me fear about who was touching it before hand. It didn’t feel safe. The one thing about opening a new toy is it should feel sterile and clean. Since the packaging had no level of guaranteed seal, it didn’t feel sterile.

Some pros: the colour and size is really cute! And I like the idea of having a vibration and sucking toy in one! But the design of the head and vibration need improving.
The charger type is very clever and useful, and I love the packaging design it came in. The bag was also a great idea and was appreciated.
The teams customer service is very good. And they replied to my email quickly when I asked for a refund. The refund has been received and they made the entire process very easy. The 3 stars is because of the good points listed above.
I’m very grateful for this experience. I may return in the future to try again.

For me, normal was a ‘safe space’ to learn and explore. It is truly an amazing resource to have access too, and has really opened up a whole new way for me to gain more confidence in myself and my sexuality.

The purchasing/delivery process was faultless. The toy excellent quality. I am delighted to recommend NORMAL.

Normal is my favourite company to deal with. They are so accommodating and efficient with all replies! The toys are also incredible, definitely recommend this amazing brand!

Perfect first toy for a first timer. Best customer service by far. When emailing about getting a replacement before my one year warranty ran out, my request was easily processed and my replacement arrived within basically two days. 10/10

(Billie) My fiance bought my first one and it broke in less than a week. The vibrator stopped working and no matter how many charges, it never worked. Now I'm on my second one and it lost vibration power multiple times when using and it now just broke and wont turn on on a full charge. I've used it only 4 times. Just dont get billies' they will break quickly

Really enjoy the product. I've never been wetter

So I bought the Darcy to use with the Wife as a bit of a surprise. Suffice to say it worked better than I thought - although the vibration appeared super strong when switching it on, it must have been at the perfect intensity. It worked once, twice, three, and four times (and we've only used it once!). My wife tends to be very "efficient" with money, so she had no idea at how much it cost. Afterwards, I asked her "was it worth the $200" and she looked me dead in the eye and said "easily." I don't normally write these sort of reviews, but the product did such a fantastic job, I felt it only fair for me to spend a few minutes of praise!

Love the website, very informative and easy to navigate. The product arrived quickly and was discreet in the way it was packaged. The product worked great for the first few times but then unfortunately had issues holding charge. The customer service I received whilst going through the warranty claims/ replacement process was amazing! They were very quick to respond, they were extremely apologetic and very helpful to resolve the issue but more importantly it was a real person that was managing my case not just a generated response. Would highly recommend!

Quick and easy process of purchasing our new toys. They came in discreet packaging and the bag included is great (if a bit big for what we bought), i particularly like the side that said "this is a normal bag"

It was great - a lovely feel and experience. We are practicing sex at sixty with extra sizzle!

Quick efficient service, and equally as quick with no questions asked refund.

Very happy with initial purchase… second purchase not for me. Thanks for making the return policy so easy.

Will definitely recommend to my friends.

Thankyou for helping my get my orgasm back! after 2 kids I didn't think it was going to ever happen again. but after some joint "play time" with the hubby using Frankie- its back!!! and bigger than ever!!! thankyou thankyou!

OMG!!! I love my new friend Billie!
I only ordered 4 days ago and I received it today!!!
I couldn't wait to charge him.... I don't have a partner, but WOW! I'm a pretty happy customer.
I will be buying more! :)

Well wow! My partner and I have been together 15 years and always had amazing sex but Billie has changed that. Now it’s just next level. Umm no words to describe.

A joy and a pleasure right from the get go! Firstly, so easy to order.. Super quick delivery.. Amazing product. The touch & feel is smooth & sensual… The ride Frankie takes you on is sensational ;)