ITS Technologies Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting the helpfulness of the delivery drivers and the excellent communication throughout the process. Many people appreciate the knowledgeable and helpful sales team, who provide good advice and ensure a seamless administrative experience. The products themselves are well-regarded for their quality and ease of installation, with a diverse selection available and competitive pricing. However, some customers also noted issues with delivery, such as unexpected early arrivals, misleading information about vehicle size, or inconvenient kerbside drop-offs. A few other people also felt that delivery estimates could be more precise to avoid long waiting times, and some experienced problems with orders not being delivered as promised, leading to inconvenience.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the promptness and efficiency of... See more

Product

Users describe positive interactions with product, highlighting good prices and efficient delivery for items... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Order

Customers consistently note positive experiences with order, finding the process straightforward and easy on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Slight issue with stock but team were super helpful getting it sorted. Delivery courier missed the notes about max vehicle size but made up for it walking 1/3 mile with pallet truck - dedication! Grea... See more

Rated 5 out of 5 stars

Dealt with Leo to get quote for some equipment. Really good and efficient. Like wise then spoke with Ant to discuss some technical detail and his help was amazing. Understood exactly what I was plan... See more

Rated 5 out of 5 stars

Very helpful sales team, no waiting around for a call to be answered, very knowledgeable about the product and my needs, all the admin stuff was seamless. Superfast delivery and installation. definit... See more

Rated 5 out of 5 stars

This is the third project with this client where ITS technologies have been the supplier. This site had particular logistics issue and Jonathan at ITS went above and beyond with the pre sale discussi... See more


Company details

  1. Solar Energy Equipment Supplier

Written by the company

ITS Technologies are leading suppliers of solar & battery storage technologies. Our focus is on providing a high level of service and competitive prices to small to medium size installers, commercial & consumer customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(421)

49 reviews in the last 12 months

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Rated 4 out of 5 stars

Review covering ITS solar panel purchase and delivery, OK in the end.

Review covering purchase and delivery of solar panels from ITS. Website info a little misleading with product codes displayed not matching verbose product model name.Link to delivery company was added to order form. On day before delivery, delivery company website showed order as cancelled, but I decided to wait until delivery day and see what happened. On the ITS confirmation email I was told to expect an 18 ton truck to deliver between 0900 and 1800. What actually turned up was a covered trailer towed by a car arriving at 0810. It appears the delivery company sub contracted the delivery to this one man band who was uncontactable by me should there have been an issue. My panels arrived OK but I wasn't ready for them at the early delivery time. So ITS should ensure that if their chosen delivery company subcontracts the delivery, the actual person doing the delivery is contactable and if delivery time range is changed then I am informed.

August 18, 2025
ITS Technologies logo

Reply from ITS Technologies

Our apologies the delivery wasn't 100% satisfactory and arrived at an earlier time than was convenient to you. When we request a specialised delivery on an 18tn then the haulage company will use what is available up until an 18tn to ensure they can gain access and re-delivered is required incurring significant additional costs.

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery

Needed an item in stock as a matter of urgency - the customer service received was brilliant.

August 13, 2025
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Reply from ITS Technologies

Thank you Ryan

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Rated 5 out of 5 stars

My go to solar supplier.

I've used ITS four times now. Always brilliant service. Their prices are competitive, delivery is spot on and they are helpful on the phone. Highly recommended.

August 5, 2025
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Reply from ITS Technologies

Thank you, always a pleasure doing business

Rated 5 out of 5 stars

Ordered US5000c

Ordered US5000c, delivered as described on time in good condition.
Great company to deal with!

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

I've ordered from ITS four times in the…

I've ordered from ITS four times in the last 9 months. They are excellent. Mountings are supplied based on the roof type and layout meaning they calculate all the individual bits and pieces needed, meaning I don't have to. Delivery is named day and has always been accurate and on time. Prices are as good as you will get.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best in Class

Great company, prices are good, Jonathan helped me by putting a battery and solar panel package together, David Cookman organized the installation which went very smoothly, a first class professional job neat and tidy, the job was for my special needs son who could not praise the installers enough, I have had a sola installation done through a company called project sola and this company is no where near ITS Technologies a mistake I have come to regret.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service, seems to know their stuff

Just started doing business with ITS a few months ago. We have placed a number of orders with them and wanted to see how they performed before writing a review. We have put then under a bit of pressure with one of our orders requesting a very quick turn around and they stepped up to the challenged very admirably.

I would recommend these guys to anyone as the service has been excellent, and I find they try very hard to understand our needs to ensure we get the best kit and the most appropriate deal.

June 3, 2025
Unprompted review
ITS Technologies logo

Reply from ITS Technologies

Thank you very much. It's been a pleasure doing business with you.

Rated 3 out of 5 stars

ITS were great, DPD as a courier were abysmal.

ITS did a great job, and were helpful and answered questions promptly.
However, their choice of courier - DPD in this case - leaves much to be desired (I can't rate the 2 parts separately, else it would be 5* and 0*)
Using a cheap courier, with an appalling review record, is just asking for problems, and that's exactly what I got.

May 9, 2025
Unprompted review
ITS Technologies logo

Reply from ITS Technologies

We do sincerely apologise again for the poor service provided on this occasion by DPD. We hope that the refunded delivery cost was satisfactory compensation.

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Rated 5 out of 5 stars

Recommend A+

Used ITS three separate times over the last 3 years and each time was perfect, quick delivery, really helpful delivery drivers, lighting customer service advice and support and great prices…..
And best products ….
Wouldn’t consider using anyone else, even if they were cheaper.

March 1, 2025
Unprompted review

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