The Dog Box Reviews 110

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Can't rate itsthedogbox highly enough! Amazing choice to healthily treat your little fury best friend and great variety of raw food for meals. Great advice from Ryan and the team helping to find the p... See more

Rated 5 out of 5 stars

Willy Wonkas for Dogs. That’s the first impression. What you really get is top advice and good quality food. Being an owner of a fussy dog Ryan’s advice and support has been so useful. I now have... See more

Rated 5 out of 5 stars

Ryan and the team are fantastic. Ryan himself is incredibly knowledgeable and passionate about all things dogs and I trust him implicitly with Luther and Luthers welfare. We have recently switched... See more

Rated 5 out of 5 stars

Staff were really helpful in getting some treat options for my fussy munchkin. Main meals portion sizes are perfect, quality is excellent, variety is great also. Really pleased to find a local supplie... See more

Company details

  1. Pet Store

Written by the company

The brands we've reached out to and now stock are truly brilliant. Being day care managers, dog trainers and groomers we have a hands on knowledge of what works and what works well and this is reflected in the quality of the products we promote. We are new and still learning retail but aim to run the most unique and tailored place for dogs and their owners looking for the best possible nutrition, supplements, training equipment, toys and treats all in one place. And we have no intentions of stocking products that we feel veer from this. We hope you like our shop and we'll see you soon!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lacked vital info.

Ordered some frozen rabbits for my dog, the sale went through but unfortunately received an email a couple of days later stating that I had been refunded due to not delivering frozen products.
It didn’t cause me any problems but would have been nice to know this before placing the order.

Not everyone looks at the small print. It’s the first time I’ve ever ordered something that isn’t available for delivery that hasn’t been rectified before payment was received.
Maybe you’re system should be updated.

Regards.

July 7, 2022
The Dog Box logo

Reply from The Dog Box

Hello,

If you look at the very top of the website on every page you'll see we don't ship raw food.

Also when you choose delivery option, shipping is clearly labeled 'shipping - we don't ship frozen food'.

We quickly rectified this with an email and a refund. Please consider altering your review as we've done all we can to avoid this happening and acted on it as quickly as we could.

Edit.

The information stating that we don't ship wouldn't be considered small print as it's clearly shown at the top of each page and you have to physically click on the option 'shipping (we do not ship frozen food)' before making a payment.

To save the next small business a poor and potentially damaging review I suggest you DO read all the 'small' print. It's there for a reason.

All the best

Advertisement
Rated 5 out of 5 stars

Willy Wonkas for Dogs

Willy Wonkas for Dogs.
That’s the first impression. What you really get is top advice and good quality food.
Being an owner of a fussy dog Ryan’s advice and support has been so useful. I now have a really happy dog full of energy. I did not realise his previous diet was affecting him so much. Within 2 days the smells coming from him were gone.

May 29, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great place

Great place. I messed up my online order with wrong delivery address rung them up and they sorted it no problems at all.

April 11, 2022
Advertisement
Rated 5 out of 5 stars

Definitely Recommend

Definitely Recommend.

Website easy to use, I love the fact it tells you how many left in stock and what’s out of order when purchasing. I’ve always done click n collect and you do get an email within 24hrs when it’s ready to collect. The staff are very helpful and friendly 👍☺️

March 20, 2022
Advertisement
Rated 5 out of 5 stars

I found The Dog Box when I got my puppy…

I found The Dog Box when I first got my puppy Spice, The Dog Box has benefitted me through the scope of their services and by being linked to Stablecroft.
I enrolled and took Spice for training with Santa, before Spice turned 6 months I signed her up for the mini puppy grooming package, which has helped Spice get use to being handled by others along with keeping her coat and nails looking great. I found Spice has a touchy digestive track and the range of JR treats and chews which The Dog Box stock and can be either delivered or collected are not only great value but due to being all meat they are better for her.
Since Spice has reached 6 months I have booked her in for grooming at Stablecroft and as I periodically need a day or a night sitter for Spice, Stablecroft has been a place where she is comfortable with the staff and her surrounding.
Between Stablecroft and The Dog Box all Spices needs are meet.

March 10, 2022
Rated 5 out of 5 stars

My order was processed and despatched…

My order was processed and despatched by the dog box almost instantly after ordering and on a weekend day, so very efficient for a small business. When I emailed a question about delivery times I received a very helpful and friendly response. Definitely recommend and will be ordering from this company again.

February 20, 2022
Advertisement
Rated 5 out of 5 stars

Top Dog for raw food

I found The Dog Box through a chance search on the internet when trying to source some raw dog food. What a find, this shop is fabulous. They stock loads of raw brands, proflax supplements, healthy dried treats, quality dog toys and Ruffwear dog accessories. The staff are incredibly knowlegeable about all their products and they are all very professional and friendly.
I love The Dog Box

February 10, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look