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Itstrendtime Reviews 191

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TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

All this started on 4th of June. I arrived on this platform because I wanted to place an order and I was redirected directly here. Money were taken from my account 3 times: 2 euros for the subscriptio... See more

Rated 4 out of 5 stars

I pay for shien product on january 24 and after that i made a complain on 28 febuary. How ever i 'm grertfull to reply me immediately. I'm happy to see the email by Mr Keivn due to his decision, that... See more

Rated 5 out of 5 stars

Honestly this was the quickest support I have ever received in online purchases. Keep it up. I will patiently wait for the money with 24 hours as promised.

Rated 5 out of 5 stars

The agent that I communicated with was very helpful and he assist me to process the refund of the amount that was deducted on my account that was unauthorized. Looking forward that it will be back on... See more

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4.3

Excellent

TrustScore 4.5 out of 5

191 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. I've been requesting a refund because my money was taken without any kind of authorization from my end. I've been told that the refund was approved yet no action is taken. I am requesting for full refund and I need proof that the process is initiated.

July 29, 2025
Unprompted review
Rated 4 out of 5 stars

Helpful and trustworthy team

I had a great experience with itstrendtime . I subscribed wrongly to this account but the team were so trustworthy and helpful that they handle the issue in no time and I was really satisfied with their quick and coopérative action

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Mad a mistake

I've mistaken purchased gift card only find wasn't aware of and one of your agent help me with refund although it's not yet reflected but he promised that I can get it in 7 working days,he did his best I'll be waiting for it

June 26, 2025
Unprompted review
Rated 3 out of 5 stars

Problem solved in the end, after 1 month :)

All this started on 4th of June. I arrived on this platform because I wanted to place an order and I was redirected directly here. Money were taken from my account 3 times: 2 euros for the subscription and after 4 days 7 and 15 euros. I flag this situation to the support team and 15 euros were given back first to me on 20 june (last transaction was on waiting status) and on the 3rd july I have received the other refund of 7 euros. It took long but they solved my problem after contacting them 2-3 times per week. For the future, I suggest them to act quickly, otherwise client will not trust them :)

June 4, 2025
Unprompted review

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