itsu Reviews 306

A always enjoy visiting Kings Rd ITSU. Staff are very polite and considerate and i just love the food. My favourite is - Thai Noodles. Very tasty and a delight. But on a recent visit i found my fa... See more

We were in Bath for the day and decided to try itsu for the first time. Even though we are 77 and 80 years of age, we found the order screens easy to use. We chose Chicken Teriyaki which arrived qui... See more

Our first visit to itsu. We were in Bath and thought a different lunch would be fun. We found the ordering screens very easy to use, even though we are 77 & 80 years old. The staff were friendly and... See more

Tried Itsu a few times and each time I’m left disappointed. The food is bland, the portions are tiny, and it always feels like you’re paying for the packaging and branding rather than actual quality.... See more

I want to make it clear that ITSU directly offers good service. But this 1-STAR is for aligning with Vitality on their STUPID and frustrating Dog game. To anyone at ITSU who may get this message, plea... See more

I got stolen my bagpack in Euston station in ITSU restaurant. So far not the repsonsiblity of the restaurant of course and that is totally normal. What is not normal is that ITSU is not uploading the... See more

I had the most disgusting experience ever in every aspect of it; there were two Indian guys, the one that was serving the food was touching all the surfaces around the pace and then he would go prepar... See more

Absolutely disgusting teriyaki chicken and brown rice came out like slop no flavour worst £6 purchase of my life will never try another itsu product again ! Horrible vile disgusting

I are with friends at the itsu next to Charing Cross Road Station, just before catching a train. I had not eaten there for a while, I ordered chicken teriyaki. It arrived in a paper pot with no... See more

Today I visited itsu in Richmond Upon Thames. I really fancied vegtable so i chose a veggie noodle bowl. However I was very disepointed when I found couple of pieces pea in my bowll and one piece of... See more

Really poor experience in Trafford Centre Manchester. Service I’d class as rude. Food was quick to come but we were concerned that the chicken was not cooked. We couldn’t eat it in the end as the tex... See more

The Katsu Udon tasted like thick soggy noodles with the smell of raw uncooked Turmeric. I thought for the price the chicken was added but no it was some horrible soggy raw turmeric taste for that pric... See more

I just stepped inside to check the menu, no staff visible then I heard a voice say, you wont get served stood there. Then 2 staff appeared i thought after a comment like that I'll leave , as I walked... See more

My first experience of its ok i only went in for a coffee at Euston piazza but will be my last the woman that served me was so rude so unhelpful she needs to find another job

I ordered a chicken katsu pot with rice. The so-called normal portion came in a small container that was only half full. I paid £10 and was still hungry. The katsu sauce tasted like it was made from i... See more

Mouldy seaweed thins. I've bought these numerous times . But have X2 packs exp date 26.12.25 no damage to packaging . Mouldy thins soy flavour . Have messaged ITSU but not received any info

Bought crispy seaweed thins. Might have well just bought seaweed sheets thst I usually do for sushi making. Very disappointing, don't waste your money

The new snacks costing “from 1.79” pounds and then charging you 2.49 because it says “from”. The shop attendant not even knowing why, but assuring me that there “some” that costed 1.79, didn’t even kn... See more

Dear Itsu Team, I hope this message finds you well. I’ve been a longtime fan of Itsu’s delicious sushi trays and always look forward to enjoying your food. However, I wanted to bring an issue... See more

St Albans branch, 28th Jan, I had the Chicken bowl. The taste was awful and the chicken tasted funny- pretty sure it was a left over from days ago forgotten in the fridge. Never again

I picked up the Veggie Deluxe Box from Itsu at the Trafford Centre on Friday, and it was excellent. Fresh, colourful, and genuinely satisfying. The variety was spot on, with a great balance of fla... See more

What a great experience here at Heathrow Itsu T5 departure lounge this Wednesday morning! It was the wonderful cheerful man who served us, Dorin was so warm and welcoming and professional, making sugg... See more

Bought a Katsu Chicken Dragon Roll and although I had eaten Sushi before, many times, I am no fan. This chicken alternative was delicious. The first Sushi I really enjoyed. Loved the crunchy balls... See more

I had a wonderful experience with Didi the other day. She recommended the katsu curry noodle bowl, instead of the chicken teriyaki on a bed that I usually order. I absolutely loved it — I can’t ge... See more

Recently discovered Itsu, what took me so long the good is always so fresh and deli and healthy. The two shops I use is Broadmead Bristol and Cribbs Causeway in Bristol, the staff in both stores ar... See more

1st time at the itsu restaurant at Oxford st. London. i met a beautiful person name Marianna, I asked her about the menu and she recommended thestirfry style noodles. It was absolutely gorgeous. Th... See more

I have to start by saying that the food is always hot and fresh. Eat beautiful applies to how I feel when I am consuming the food. I find I am looking for Itsu food when I go shopping. I’m a daily con... See more

I'm so glad I found Itsu in the Trafford Centre! It's my new fave place to eat. Delicious, well priced food that is so easy to order and the service from staff has been excellent. Nice chilled vibe ea... See more

I love the poke bowls from itsu, it is always fresh and the portions are larger than other similar products. Their customer service team is outstanding. I forgot to scan my loyalty card and was advise... See more

We had the pleasure of being served by Moses at Itsu in Heathrow a few months ago, and the experience has stuck with us ever since. He was so cheerful and friendly that the wait to board our flight fl... See more

One afternoon after sightseeing I am passing ITSU (Strand) branch thinking having lunch aupon entering inside it was quite full of customers queuing for their food the most catching my eye was... See more

Great experience at itsu Gatwick Airport. Moses was so friendly and welcoming. He was extremely helpful and the service was very efficient. Food and coffee was brilliant too!

The food is always great. Do have the miso soup with whatever you order. Special shout out to Georgia in the Euston station restaurant. She is amazing - so helpful, friendly and quick!

The way they respond when something goes wrong is the mark of a company. Itsu is exceptional in this regard. I had an issue scanning the app to collect butterflies, and the customer service I received... See more

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience at itsu Copthall Avenue London thanks to Andreea. She was incredibly helpful and knowledgeable about the menu, clearly explaining the ingredients and making... See more

While walking along Charing Cross I saw the board beside ITSU advertised Thai King Prawn Curry a must to try it went in crowded with customers and the cold food was limited taken mostly by hungry... See more

I was hungry and wanted something to eat . I fancy hot soup. I spotted Itsu strand with beautiful orchids flowers. I went in the queue was long. I heard a lovely lady serving a customer sp... See more

Amazing service from Jalal in London, Carnaby street today!

Great service from Jalal

delicious fresh food and nice staff. I visited in Cribbs Causeway

Until yesterday, I was having the salmon tartare poké bowl several times a month but this new recipe isn't right. The sort of green seaweed is vile and the tahini is missing (replaced by a simple cit... See more

We used to buy Itsu seaweed in bulk. We happened to get a bad batch where the supposedly Sriracha seaweed had no seasoning at all. No salt, definitely no sriracha . I got in touch with customer supp... See more

Customer Service has been in touch and they are looking into the problem! Great to have a company committed and working to be the best. *I will keep you posted* Cut finger again, food ok, but the al... See more

ITSU NOODLES & BROTH Is simple water with 2 little spring onions rubish, 64 grams for 2.10 pounds. My fault. soooo ridiculous and over priced only for the 2 rrubish chef pics on the box. ROBERY... See more

I measured a 500ml carton of ramen broth. They are not 500ml. They are 480ml. I'm off to report to my local council now. I can't call them. They don't provide a number.

Used to be my Friday treat, but quality gone down hill. Miso soup was more like hot water ! Not great

The sushi gave me food poisoning lol