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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's efficiency, helpfulness, and quick response times in resolving issues. Many people appreciate the product's functionality, ease of use, and regular updates, finding it a reliable and effective tool for their needs. The user experience is often described as straightforward and intuitive, making the software accessible even for beginners. However, some customers also noted issues with license activation, particularly after reinstalling operating systems or migrating to new computers, experiencing difficulties with license management. A few other people also felt that customer support was occasionally difficult to reach or unresponsive through traditional channels, requiring public reviews to get attention.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the product as a "set it and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick resolution... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive design. Many... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this software for several years now, and it has consistently performed flawlessly. It’s simple to use and makes downloading from different sources quick and hassle-free. Recently, I ra... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

This is my third interaction with the staff. Excellent communication from the company when issues came up while downloading. They were very quick to fix all issues. I wish I had the name of the pe... See more

Company replied


Company details

  1. Software Company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent product, great support

The product works on all the sites that matter and have gotten tremendous value from my purchase. Support is also very good, got to my request within a few hours and swiftly resolved the issue with the details i had provided.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

When I had a technical problem, this was solved very fast and efficiently by customer support. Sharon was very helpful and polite, and solved the problem.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem

I had a problem, and I reported it to the distributor, who helped me almost immediately. Therefore, I am grateful to him and I am great. And what's really important is that the download program is very good! I can only recommend to everyone ...

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

this is the 4th time I've had this…

this is the 4th time I've had this problem (from my end) the response from this company is fast & decisive & fixes my problem. If it was possible to give 10 stars I would. It would be great if more companies offered this level of customer service

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

ItubeGo is the best app for downloading…

ItubeGo is the best app for downloading any type of video from many sites. There's practically no site that can't download ItubeGo videos. It's the best purchase I've ever made. 10/10. And the employees who help you if you have any problems are wonderful, very friendly, very attentive, and they solve problems immediately. 10/10 for those who work for them.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

iTubeGo Support

’ve been using iTubeGo The support team responded quickly and resolved everything smoothly. The software works great and the customer service was fast, polite, and effective. Highly recommended!

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service even after many years!

Excellent service even after many years. Bought this software a few years ago - reset my laptop and sold it.
Bought a new one recently, and was helped with key to install on new laptop ... no issues, just GREAT service.
PERFECT!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with customer support.

I originally purchased a lifetime plan for one PC on my previous computer. After buying a new PC, I installed the software again and the company promptly reset my registration code. I am very satisfied with the fast and helpful customer support.

September 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Fine

Take note that this product has an activation limit. If you reinstall the program too many times, you will hit that limit and it will ask you to either re-purchase the product (which is supposed to last a life-time) or contact support.

It's a hassle which I'm sure is covered in the user agreement. But I think it should have been more obviously presented in the first place, right beside the "only one purchase" claim. Luckily I could resolve this without re-purchasing or complications when I contacted the support

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Easy code reset

I installed Windows from scratch again and got my 1PC lifetime registration code reset very easy. The program works very good, thanks sharon :)

August 28, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jeremy N.,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Quick and helpful

August 29, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Shilong “Divinating” Thao,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

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Rated 5 out of 5 stars

Problem fixed

Great service

August 27, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Todd Brooks,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Good customer service

Although I purchased lifetime plan for 1 PC in previous pc, recently I bought new pc and installed this software into new pc.
I had my registration code reset by this company quickly.
I am satisfied with our customer assistance so much.

August 25, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear 清水 亮児,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

The Only Youtube downloader that works!

The Only Youtube downloader that works!
I am very satisfied with this product.
Youtube is not a easy mf to download from !
iTubeGo does miracles.

August 22, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Lvcifær,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

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