Independent Utility Advice Ltd Reviews 290

This company cold calls constantly over years with multiple tactics to speak to accounts or the CEO. The gentleman that calls is extremely rude and sounds so bored and even sighs out loud if does not get to speak to anyone. I have reported multiple times to ICO as we are TPS registered. Our time is wasted on these calls and I doubt no one wants to do business with a representative like that. Look at Google reviews - full of the same type of review.

Terrible experience from this company . Been trying to sort out a contract change but because we cannot contact the current energy supplier through no fault of our own ( the current supplier only deals with the account holder and we have no access to the previous account holder details ) independant utility is now charging us for not being able to switch suppliers via their highly aggressive solicitor firm. They are charging us for several thousand pounds for an energy supplier we cannot switch to !! Terrible customer service and straight to threatening emails without trying to resolve . Will be taking this further with the ombudsman as I cannot believe this company can get away with charging for a service they cannot deliver . Other companies I’ve dealt with that offer a similar service have depts that deal with complications but this company just go legal . Avoid at all costs and let’s see how they get on with the ombudsman when they investigate our complaint

Friendly and efficient. Thoroughly recommend this business.

went above and beyond to help out

Good communication and efficient service with a position financial outcome.

Our experience so far with Independent Advice has been very smooth and efficient. In particular, my contact, Stacey has been persistance in helping us deal with a very frustrating situation we are currently involved in between past suppliers. I've been very impressed with her resolve.
Changing to new cvontracts has been very simple and easy via them too.
Highly recommended.

Shannon N got in touch regarding a CCL rebate. This is something we wasn't aware we were eligible for - She was helpful throughout and handled every aspect of the claim, keeping us informed at every stage. She went out of her way to extend the claim to the maximum amount possible securing us a full refund. Would recommend to anyone

Used more than once and would recommend and use again

Had the best help from Jack and Kev. Always only phone call away.

Lies and cheats and ruin businesses do not get tricked by them. STAY AWAY

I’ve had a good experience with this energy company overall. Their pricing is competitive, billing is clear, and customer service has been responsive whenever I’ve had questions. The service has been reliable with no major outages. The only reason I’m not giving five stars is that I’d like them to be more transparent with their fees. Still, I’d definitely recommend them to others looking for a dependable energy provider.

AGRESSIVE COLD CALLERS WHO REFUSE TO STOP CALLING DESPITE REPEATED REQUESTS TO REMOVE US FROM THEIR LIST AS WE ARE REGISTERED WITH TPS. SHAUN / SEAN / KYLE - (SAME PERSON BUT LIKES TO CHANGE HIS NAME FROM TIME TO TIME; YOU CAN'T FOOL US SCOOBY DOO). THIS CHAP IS INCREDIBLY RUDE AND CONDESCENDING, BIZARRE GIVEN THAT HE IS CURRENTLY EMPLOYED AS A COLD CALLER.

The team was fantastic helping me get a truly great deal for my electric and gas

IUA has been very very very helpful. Stacey is absolutely amazing and gets results fast.

Jack Conway was brilliant all round has been every time I have dealt with him. 10/10.

Excellent service from Lee and Liam throughout the full process. They provided detailed breakdowns of proposed contracts and always had my client's site in mind. Would 100% recommend and look forward to working with them in the future.

James magri is an asset to this company, his knowledge, attention and resolve was second to none across all areas of energy. I would recommend James and independent utility advice to anyone

Ruth Sperring - cinque ports pub , rye East Sussex

I had been inundated with electric companies wanting to take over our new contracts. Some were rude, some I couldn't understand and some wouldn't take no for an answer. However Andy was none of these and I came to trust him and he made me feel at ease.
Service has been great so far and I havn't regretted my decision

Excellent advice and service from Rob and Sophie once again. I would not hesitate to recommend IUA to any company looking to reduce energy bills.

IUA keep in contact to make sure everything is OK as well as contract amendments.
Handlers are knowledgable.