Customer care gave me great personal assistance in a very professional manner. sorting out my delivery issue. 👍🏻. The vape kits have all worked perfectly , and the flavours I’ve tried all satisf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing pr... See more
What a great company to deal with, love the prices and the service. Trying to stock up a bit before the government rapes our wallets from the 1st of October and IVG is the place to do that. I probably... See more
I can’t thank IVG customer service for there communication due to an error by DPD. IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more impo... See more
Company replied
Company details
Written by the company
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contact info
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, United Kingdom
- customercare@ivapegreat.com
- ivapegreat.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from I Vape Great
Hello Gavin,
Thank you for the review! 😊 We’re really glad your order arrived the very next day.
Thanks for choosing IVG!
Kind regards,
The IVG Customer Care Team
strong reliable company,great…
strong reliable company,great value,outstanding flavours
September 14, 2026
Reply from I Vape Great
Hello Andrew,
Thank you so much for the kind review! 😊 We’re really pleased you find IVG reliable, great value and full of flavours you enjoy. We really appreciate your support!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for the lovely review! We’re really pleased your order arrived the next day and that you were happy with the service. We look forward to welcoming you back to IVG!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Thank you for the great review! 😊 We’re so pleased to hear that you were happy with both our products and service. We really appreciate your support!
Kind regards,
The IVG Customer Care Team
Super fast delivery
Super fast delivery, vapes cheapest around
Excellent choice of flavours
Would highly recommend
September 14, 2026
Reply from I Vape Great
Hello,
Thank you for the fantastic review! We’re so pleased you were happy with the speedy delivery, great prices and our flavour selection. Thank you for recommending IVG!
Kind regards,
The IVG Customer Care Team
WRONG ORDERS DO NOT ANSWER PHONE AND DO…
WRONG ORDERS DO NOT ANSWER PHONE AND DO NOT CALL YOU BACK AFTER LEAVING MESSAGE
September 16, 2026
Reply from I Vape Great
Hello,
We’re very sorry to hear that there has been an issue with your order. This isn’t the level of service we aim to provide at IVG.
A member of our team has replied to your message. Please take a look and respond at your earliest convenience so that we can investigate and resolve this for you as quickly as possible.
Please note that our business hours are Monday to Thursday, 9:00am–5:30pm, and Friday, 9:00am–2:00pm. We aim to respond to all enquiries within 24–48 business hours.
Kind regards,
The IVG Customer Care Team
Great flavour fast delivery excellent…
Great flavour fast delivery excellent price
September 16, 2026
Reply from I Vape Great
Hello,
Thank you for the great review! We’re so pleased you’re enjoying the flavours and were happy with the fast delivery and excellent value.
Thank you for choosing IVG!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for the great review! Quick, easy and great value is exactly what we like to hear! We really appreciate your support.
Kind regards,
The IVG Customer Care Team
Amazing prices and great products
Amazing prices and great products. I have already ordered a second lot. Speedy delivery was also great too.
I will be buying again.
September 14, 2026
Reply from I Vape Great
Hello,
Thank you for the amazing review! 😊 We’re so pleased you’re happy with our prices, products and speedy delivery and it’s fantastic to hear you’ve already placed another order!
We really appreciate your continued support and look forward to welcoming you back again.
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for the brilliant review! 😊 We’re so pleased you found ordering easy and are happy with your products and the service you received.
We really appreciate your support!
Kind regards,
The IVG Customer Care Team
Its great but could do with shipping…
Its great but could do with shipping more quicker
September 15, 2026
Reply from I Vape Great
Hello,
Thank you for your feedback! 😊 We’re really pleased to hear you’re happy overall. We appreciate your comments regarding delivery speed and will take this feedback on board as we continue to improve our service.
Kind regards,
The IVG Customer Care Team
paid extra for next day delivery still…
paid extra for next day delivery still waiting days later not impressed should not offer the service when it is not available
September 18, 2026
Unprompted review
Reply from I Vape Great
Hello,
We’re very sorry to hear that your order hasn’t arrived as expected, especially after paying for next-day delivery. This isn’t the level of service we aim to provide.
Please email us at customercare@ivapegreat.com with your IVG order number, and our Customer Care Team will look into this for you right away.
Kind regards,
The IVG Customer Care Team
Very quick delivery and lots of…
Very quick delivery and lots of flavours. I am looking to reduce my nicotine level to 10mg and i see there still is lots of flavour choices
September 14, 2026
Reply from I Vape Great
Hello,
Thank you for the lovely review! 😊 We’re really pleased to hear your order arrived quickly and that you’re enjoying the variety of flavours available.
It’s great to hear you’ve found plenty of choices in 10mg as you look to reduce your nicotine strength.
Thank you for choosing IVG!
Kind regards,
The IVG Customer Care Team
I can’t thank IVG customer service for…
I can’t thank IVG customer service for there communication due to an error by DPD.
IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more importantly see logic to help their customers 👌🏽
September 16, 2026
Reply from I Vape Great
Hello,
Thank you so much for your kind words! 😊 We’re really pleased our Customer Care Team was able to help resolve the issue with your delivery.
We know how frustrating delivery problems can be, so it’s wonderful to hear that our communication and support made a difference. We’ll be sure to pass your lovely feedback on to the team! 💚
Kind regards,
The IVG Customer Care Team
The price on everything I need there…
The price on everything I need there quick delivery only 2 days from order will be ordering more when I need to
September 16, 2026
Reply from I Vape Great
Hello,
Thank you for the great review! We’re really pleased you’re happy with our prices and that your order arrived quickly.
We really appreciate your support and look forward to welcoming you back when it’s time to stock up again!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for the great review! We’re really pleased to hear you’re enjoying the flavour and are happy with how long they last.
Thank you for choosing IVG!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for your review! 😊 We’re really pleased to hear you’re happy with the quality and flavour of your products.
Thank you for choosing IVG!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for your great review!
We’re really pleased to hear you found the product easy to use and that your delivery arrived quickly.
Thank you for choosing IVG!
Kind regards,
The IVG Customer Care Team
Great items
September 14, 2026
Reply from I Vape Great
Hello,
Thank you for your great review!
We’re really pleased to hear you’re happy with your items.
Thank you for choosing IVG. We really appreciate your support!
Kind regards,
The IVG Customer Care Team
Reply from I Vape Great
Hello,
Thank you for your fantastic review!
We’re really pleased to hear you were happy with our prices and speedy delivery.
Thank you for choosing IVG. We really appreciate your support!
Kind regards,
The IVG Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.