Ivel Valley Bird Food Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their purchases. Consumers frequently praise the exceptionally fast delivery times and superior product quality, noting that garden birds genuinely love the various seed mixes and leave absolutely no waste behind. However, some reviewers were not happy with recent changes to the product recipes, mentioning that the items now appear mass-produced, contain more dust, and suffer in overall quality. Some people also felt that occasional delivery issues with couriers led to badly damaged packages being dropped off at the wrong addresses without any proper notification or care.

What people talk about most

Product

Consumers find product to be positive, highlighting high quality bird food that local wildlife consistently... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting impressively fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards and reliable products... See more

Service

Users describe positive interactions with service, highlighting prompt and reliable assistance for all... See more

Order

People report positive experiences with order, highlighting the easy website and fast dispatch times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, great prices, fast delivery… what’s not to love? My visiting birds go bonkers for the mini suets pellets, there’s never any waste, very little dust, and the size is always consistent... See more

Rated 5 out of 5 stars

I’ve been buying from Ivel Valley Bird Food for a few years now and I honestly wouldn’t go anywhere else. My orders always arrive when expected, and I love knowing I’m giving the birds in my garden pr... See more

Rated 5 out of 5 stars

The quality of the seed never changes and the next day delivery is a real help. No waste at all and I have a variety of birds 26 different ones yesterday all coming to feed. I have a garden hide w... See more

Rated 5 out of 5 stars

Ivel Valley as always sent the sun hearts by DPD and these were received in good time . The sun flower hearts were well packed into two strong bags so you are not exposing the contents before they... See more


Company details

  1. Animal Feed Store
  2. Bird Shop
  3. Pet Store
  4. Pet Supply Store

Written by the company

We sell premium quality bird food and bird feeding accessories. Our customers love our easy to use site, friendly service, delivery speed and their garden birds love our foods!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I was struggling to complete my order…

I was struggling to complete my order online, so I emailed them,it was after they closed so I wasn't going to get a reply until the following day,and to my surprise they phoned me first thing the following morning and I completed my order over the phone.
I've ordered numerous times from Ivel valley and I can honestly say their service is absolutely first class like their products.

March 27, 2026
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Rated 3 out of 5 stars

Delivery is really good

Delivery is really good
Usually the suet pellets are the very best I’ve ever brought and I have used this company for years.
Last delivery of my suet pellets listed as new recipe seem to me to be the cheaper version they do but charging the better suet pellets prices .more expensive
Not the same colour or consistency
They also recently changed their customer service and is no where near as good as the original phone system and staff that you dealt with your orders.
Such a shame I always gave Ivel valley bird food 5 stars for product and service
Can barely give them 3 anymore.
Will be ordering the cheaper version suet pellets from now on and see what difference there is between them.

March 25, 2026
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