IVF Couriers LLP Reviews 

67
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that delicate biological shipments are handled with the utmost care, professional planning, and robust safety protocols. Clients highlighted how smoothly both international and domestic transports are managed without any unexpected complications, ensuring absolute security. Some reviewers were happy with the prompt communication and supportive staff throughout the entire journey. People also mentioned that the team provided clear guidance and reassuring updates, making a deeply stressful process much easier while giving them complete peace of mind during every single step.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the exceptional care,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Delivery service

Users describe positive interactions with delivery service, expressing great appreciation for the safe and... See more

Response time

People report positive experiences with response time, noting that consumers receive prompt answers and... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placing your full trust in a company to handle and transport frozen gamete is obviously both a delicate and difficult process. IVF Couriers surpassed all expectations and delivered a "white glove" le... See more

Rated 5 out of 5 stars

The whole process was super smooth. We shared some information as part of filling out a form and the IVF Couriers team handled everything else. I still can’t believe how easy they made this whole expe... See more

Rated 5 out of 5 stars

Many documents and what to take care, the experts in this company would help to take care. I need to transfer my embryos from Albania to the US. The whole procedure is very smooth. I’m so glad I us... See more

Rated 5 out of 5 stars

IVF couriers were amazing. they helped with a transport from New Zealand to Amsterdam. They made what could have been a very stressful and anxious time very easy for us, especially because of the dist... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(67)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Truly white glove service end to end, with regular proactive updates and any questions were responded to promptly. Would use this service again

November 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Frozen eggs & sperm from TX to Cali

Needed frozen eggs and sperm moved from Austin, TX to Los Angeles. Because these shipments are so personal and delicate, you need and expect first class service and communication, and IVF Couriers delivered. They managed the coordination and safe delivery of my eggs and sperm, and kept me informed throughout the process.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

I couldn’t recommend IVF Couriers highly enough. The entire process was handled with such professionalism, care and excellent communication from start to finish. Caolán and the whole team made what was understandably quite an anxious process feel very safe and well organised, keeping us updated throughout and confirming that everything had gone smoothly on delivery. We are incredibly grateful for the care they took with something so precious. Thank you to the entire team.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service and planning…

We were very happy with the service provided by IVF Couriers. Transporting our frozen embryos internationally was understandably stressful, but the team handled everything professionally and kept us well informed throughout the journey.

Most importantly, their contingency planning ensured that our delivery remained safe and was not compromised when the Colombian clinic unexpectedly closed on a Friday for a local holiday—something we had not been notified about in advance. IVF Couriers' preparation and quick response gave us real confidence that our precious consignment was in safe hands.

The embryos were delivered securely and at the correct cryogenic temperature, with the courier maintaining constant safekeeping throughout the journey.

Our only minor criticism would be the occasional slowness in communication. However, overall, IVF Couriers provided a professional, careful and reliable service, and we would be happy to recommend them for such sensitive and important transportation.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

We had the most fantastic experience…

We had the most fantastic experience with IVF Couriers and couldn't recommend them enough. We had a very long process as we were shipping our embryos from Australia to Dublin and it took around 7 months. The reason for the extended time frame was nothing to do with IVF couriers, our clinic just required more information for this specific transport. During this time their professionalism, care and attention to detail gave us complete confidence every step of the way.

A special mention to Joseph, our logistics coordinator, who responded so promptly to every query, question and concern throughout the process. His patience, understanding and support made a real difference, and we truly appreciated all of his help. Thank you as well to Kaio, the courier who made the journey and safely transported our embryos and to the whole team at IVF Couriers. For us, you made an impossible journey possible. We have been waiting for this day for a very long time and you made the whole process so seamless, calming and reassuring from start to finish.

Thank you again for helping us reach this milestone and for treating our future with such care.

July 29, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional care from start to finish

From the very beginning, IVF Couriers provided an exceptional service. Their professionalism, attention to detail, and expertise gave me complete confidence that everything was in the best possible hands throughout my delicate transport.

They kept me informed at every key stage with thoughtful and reassuring updates, which made such an important and emotional process so much easier.

Knowing that something so precious was being handled with such care, respect, and professionalism gave me complete confidence throughout the whole journey.

My heartfelt thanks to the entire IVF Couriers team. I truly felt supported and cared for throughout the whole process.

I would wholeheartedly recommend IVF Couriers to anyone needing this highly specialised service.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and very professional…

Excellent and very professional service. Very communicative and ofcourse delivered our embryos from London to Nicosia, Cyprus safely. Highly recommended! Thank you 🙏🏻

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Care. Highly recommend.

I cannot praise this company highly enough for their exceptional communication and care. Transporting precious cargo is incredibly stressful, but their team kept me reassured through every step of the process. Their experience and total control over the logistics helped ease my anxiety. I truly appreciate their outstanding service!

June 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommend

Very attentive. Great Communication. Quick and trustworthy. They understood our particular needs and worked with us to get the best solution. Highly recommend as we have used IVF Couriers previously and would use in the future.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Courteous and compassionate

We spoke to six different specialist couriers for the transport of our embryos, and IVF Couriers stood out for their compassion, courtesy and robust safety procedures. We had a very smooth interaction, and our embryos arrived safely at their destination, with updates on the day (short London journey). Thanks for everything.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended IVF Transport Service

We had a very positive experience with IVF Couriers throughout the entire transportation process. From start to finish, the team demonstrated excellent professionalism, responsiveness, and care. It gave us great peace of mind knowing that our embryos were transported safely under proper cryogenic conditions and arrived without any issues.

We would especially like to thank Nakyeong for her outstanding support during this journey. She was incredibly professional, kind, and attentive throughout the entire process. Her careful coordination, prompt communication, and willingness to assist with every detail made everything proceed smoothly and reduced a great deal of stress for us. We are truly grateful for her dedication and support.

We also sincerely appreciate the efforts of the entire IVF Couriers team. This was a very important and emotional step for us, and we felt supported and reassured every step of the way.

We highly recommend IVF Couriers to anyone looking for a reliable and professional reproductive transport service.

May 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Well coordinated team

Well coordinated team. The team shows extreme care and high attention to details. They are very thorough, precise approach to work, ensuring accuracy, often stemming from a fear of making mistakes. Job well done!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

We used IVF couriers to transport embryos

We used IVF couriers to transport our embryos from NZ to UK. They were communicative throughout (took a long time for our clinic paperwork and import licence) the process. The price was the same as quoted 6 months earlier, by the time clinic paperwork was completed. Would recommend!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

A really excellent team

A really excellent team. We have worked with IVF Couriers several times now, for a move within the UK & now international. Really helpful & understanding of the stresses this can cause, efficient, really good clear communication & great interaction with the labs. Many thanks.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Polite, Professional, and understanding

A very polite and professional company that understands how precious your fertility is in a way that seems lost with some other transporters of genetic material. They transported frozen sperm across England for us without incident. We felt safe and supported throughout.

April 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

IVF couriers were a pleasure to deal…

IVF couriers were a pleasure to deal with. They were so helpful and always replied to emails very promptly. They handled the shipment with the upmost of care and we are very grateful for their service.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

They took care of everything

They took care of everything, notifying me at each step, and making me feeling safe with that delicate mission. they were super quick and efficient. Thank you for your professionalism.

February 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look